ESP TOYOTA RAV4 HYBRID 2020 Owners Manual (in English)

8
Please note that this manual
applies to all models and
explains all equipment, including
options. Therefore, you may find
some explanations for equip-
ment not installed on your vehi-
cle.
All specifications provided in this
manual are current at the time of
printing. However, because of
the Toyota policy of continual
product improvement, we
reserve the right to make
changes at any time without
notice.
Depending on specifications,
the vehicle shown in the illustra-
tions may differ from your vehi-
cle in terms of equipment.
Approximately five hours after
the hybrid system is turned off,
you may hear sound coming
from under the vehicle for sev-
eral minutes. This is the sound
of a fuel evaporation leakage
check and, it does not indicate a
malfunction.A wide variety of non-genuine
spare parts and accessories for
Toyota vehicles are currently
available in the market. You
should know that Toyota does
not warrant these products and
is not responsible for their per-
formance, repair, or replace-
ment, or for any damage they
may cause to, or adverse effect
they may have on, your Toyota
vehicle.
This vehicle should not be modi-
fied with non-genuine Toyota
products. Modification with non-
genuine Toyota products could
affect its performance, safety or
durability, and may even violate
governmental regulations. In
addition, damage or perfor-
mance problems resulting from
the modification may not be cov-
ered under warranty.
The installation of a mobile two-
way radio system in your vehicle
could affect electronic systems
such as:

Hybrid system
 Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
For your information
Main Owner’s Manual
Noise from under vehicle
after turning off the hybrid
system
Accessories, spare parts
and modification of your
To y o t a
Installation of a mobile
two-way radio system

9
Toyota Safety Sense 2.0
 Anti-lock brake system
 SRS airbag system
 Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
High voltage parts and cables
on the hybrid vehicles emit
approximately the same amount
of electromagnetic waves as the
conventional gasoline powered
vehicles or home electronic
appliances despite of their elec-
tromagnetic shielding.
Unwanted noise may occur in
the reception of the mobile two-
way radio.
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
• Engine speed/ Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems
• Images from the front camera (available only when certain
safety systems are activated,
which varies depending on
the vehicle specifications). • Hybrid battery (traction bat-
tery) status
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped.
These computers do not record
conversations or sounds, and
only record images outside of
the vehicle in certain situations.
 Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
• With the consen t of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehi-
cle or vehicle owner
 Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled. However, if the func-
tion is disabled, data from when the
system operates will not be avail-
Vehicle data recording

11
information if they have access
to the vehicle or the EDR.
Disclosure of the EDR data
Toyota will not disclose the data
recorded in an EDR to a third party
except when:
• An agreement from the vehicle’s
owner (or the less ee for a leased
vehicle) is obtained
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party for research purposes without
disclosing information about the
specific vehicle or vehicle owner
The SRS airbag and seat belt
pretensioner devices in your
Toyota contain explosive chemi-
cals. If the vehicle is scrapped
with the airbags and seat belt
pretensioners left as they are,
this may cause an accident such
as fire. Be sure to have the sys-
tems of the SRS airbag and seat
belt pretensioner removed and
disposed of by a qualified ser-
vice shop or by your Toyota
dealer before you scrap your
vehicle. Special handling may apply,
See www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Your vehicle has components
that may contain perchlorate.
These components may include
the airbags, seat belt preten-
sioners, wireless remote control
batteries, and the batteries in
the tire pressure warning valve
and transmitters.
Scrapping of your Toyota
Perchlorate Material
WA R N I N G
■General precautions while
driving
Driving under the influence: Never
drive your vehicle when under the
influence of alcohol or drugs that
have impaired your ability to oper-
ate your vehicle. Alcohol and cer-
tain drugs delay reaction time,
impair judgment and reduce coor-
dination, which c ould lead to an
accident that could result in death
or serious injury.
Defensive driving: Always drive
defensively. Anticipate mistakes
that other drivers or pedestrians
might make and be ready to avoid
accidents.
Driver distraction: Always give
your full attentio n to driving. Any-
thing that distracts the driver, such
as adjusting controls, talking on a
cellular phone or reading can
result in a collision with resulting
death or serious injury to you,
your occupants or others.

291-1. For safe use
1
For safety and security
Adjust the angle of the seat-
back so that you are sitting
straight up and so that you do
not have to lean forward to
steer. (P.154)
Adjust the seat so that you
can depress the pedals fully
and so that your arms bend
slightly at the elbow when
gripping the steering wheel.
( P.154)
Lock the head restraint in
place with the center of the
head restraint closest to the
top of your ears. ( P.160)
Wear the seat belt correctly.
( P.32)
WA R N I N G
■Before driving
●Check that the floor mat is
securely fixed in the correct
place with all the provided
retaining hooks (clips). Be espe-
cially careful to perform this
check after cleaning the floor.
●With the hybrid system stopped
and the shift lever in P, fully
depress each pedal to the floor
to make sure it does not inter-
fere with the floor mat.
For safe driving
For safe driving, adjust the
seat and mirror to an appro-
priate position before driv-
ing.
Correct driving posture
A
B
C
D

371-1. For safe use
1
For safety and security
Driver airbag
Front passenger occupant classification system (ECU and sen-
sors)
Knee airbag
SRS warning light
Airbag sensor assembly
Your vehicle is equipped with ADVANCED AIRBAGS designed
based on the US motor vehicle safety standards (FMVSS208). The
airbag sensor assembly (ECU) cont rols airbag deployment based on
information obtained from the sensors etc. shown in the system
components diagram above. This in formation includes crash sever-
ity and occupant information. As the airbags deploy, a chemical
reaction in the inflators quickly fills the airbags with non-toxic gas to
help restrain the motion of the occupants.
■If the SRS airbags deploy
(inflate)
●Slight abrasions, burns, bruising
etc., may be sustained from SRS
airbags, due to the extremely high
speed deployment (inflation) by
hot gases.
●A loud noise and white powder will
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and
inflator) as well as the front seats,
parts of the front and rear pillars,
and roof side rails, may be hot for
several minutes. T he airbag itself
may also be hot.
●The windshield may crack.
●The hybrid system will be stopped
and fuel supply to the engine will
be stopped. ( P. 8 0 )
●The brakes and st op lights will be
controlled automatically. ( P.369)
●The interior lights will turn on auto-
matically. ( P.531)
●The emergency flashers will turn
on automatically. ( P.628)
●For Safety Connect subscribers, if any of the following situations
occur, the system is designed to
send an emergency call to the
response center, notifying them of
the vehicle’s location (without
needing to push the “SOS” button)
and an agent will attempt to speak
with the occupants to ascertain
the level of emergency and assis-
tance required. If the occupants
are unable to communicate, the
agent automatically treats the call
as an emergency and helps to dis-
patch the necessary emergency
services. (
P. 6 7 )
• An SRS airbag is deployed.
• A seat belt pretensioner is acti- vated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy
in the event of an impact that
exceeds the set threshold level
(the level of forc e corresponding
to an approximately 12-18 mph
[20-30 km/h] frontal collision with
a fixed wall that does not move or
deform).
N
O
P
Q
R

381-1. For safe use
However, this threshold velocity will
be considerably higher in the follow-
ing situations:
• If the vehicle strikes an object, such as a parked vehicle or sign
pole, which can move or deform
on impact
• If the vehicle is involved in an underride collision, such as a colli-
sion in which the front of the vehi-
cle underrides, or goes under, the
bed of a truck
●Depending on the type of collision,
it is possible that only the seat belt
pretensioners will activate.
●The SRS front airbags for the front
passenger will not activate if there
is no passenger sitting in the front
passenger seat. However, the
SRS front airbags for the front
passenger may de ploy if luggage
is put in the seat, even if the seat
is unoccupied.
●The SRS seat cushion airbag on
the front passen ger seat will not
operate if the occupant is not
wearing a seat belt.
■SRS airbag deployment condi-
tions (SRS side and curtain
shield airbags)
●The SRS side and curtain shield
airbags will deploy i n the event of
an impact that exceeds the set
threshold level (the level of force
corresponding to the impact force
produced by an approximately
3300 lb. [1500 kg] vehicle colliding
with the vehicle cabin from a
direction perpendicular to the
vehicle orientation at an approxi-
mate speed of 12 -18 mph [20 -30
km/h]).
●Both SRS curtain shield airbags
may deploy in the event of a
severe side collision.
●Both SRS curtain shield airbags
will deploy in the event of vehicle
rollover.
●Both SRS curtain shield airbags
may also deploy in the event of a severe frontal collision.
■Conditions under which the
SRS airbags may deploy
(inflate), other t
han a collision
The SRS front airbags and SRS cur-
tain shield airbag s may also deploy
if a serious impact occurs to the
underside of your vehicle. Some
examples are shown in the illustra-
tion.
●Hitting a curb, edge of pavement
or hard surface
●Falling into or jumping over a deep
hole
●Landing hard or falling
The SRS curtain shield airbags may
also deploy under the situations
shown in the illustration.
●The angle of vehicle tip-up is mar-
ginal.
●The vehicle skids and hits a curb
stone.
■Types of collisions that may not
deploy the SRS airbags (SRS
front airbags)
The SRS front airbags do not gener-
ally inflate if the vehicle is involved
in a side or r ear collision, if it rolls
over, or if it is involved in a low-
speed frontal collision. But, when-
ever a collision o f any type causes

401-1. For safe use
vehicle was involved in an acci-
dent that was not severe enough
to cause the SRS side and curtain
shield airbags to inflate.
●The pad section of the steering
wheel, dashboard near the front
passenger airbag or lower portion
of the instrument panel is
scratched, cracked, or otherwise
damaged.
●The front passenger’s seat cush-
ion surface is scratched, cracked,
or otherwise damaged.
●The surface of the seats with the
SRS side airbag is scratched,
cracked, or otherwise damaged.
●The portion of the front pillars, rear
pillars or roof sid e rail garnishes
(padding) containing the SRS cur-
tain shield airbags inside is
scratched, cracked, or otherwise
damaged.
WA R N I N G
■SRS airbag precautions
Observe the following precautions
regarding the SRS airbags.
Failure to do so may cause death
or serious injury.
●The driver and all passengers in
the vehicle must wear their seat
belts properly.
The SRS airbags are supple-
mental devices to be used with
the seat belts.
●The SRS driver airbag deploys
with considerable force, and
can cause death or serious
injury especially if the driver is
very close to the airbag. The
National Highway Traffic Safety
Administration (NHTSA)
advises:
Since the risk zone for the driver’s
airbag is the first 2 - 3 in. (50 - 75
mm) of inflation, placing yourself
10 in. (250 mm) from your driver
airbag provides you with a clear
margin of safety. This distance is
measured from the center of the
steering wheel to your breast-
bone. If you sit l ess than 10 in.
(250 mm) away now, you can
change your driving position in
several ways:

671-3. Emergency assistance
1
For safety and security
1-3.Emergency assistance
*: If equipped
Microphone
“SOS” button
LED light indicators
Safety Connect*
Safety Connect is a sub-
scription-based telematics
service that uses Global
Positioning System (GPS)
data and embedded cellular
technology to provide
safety and security features
to subscribers. Safety Con-
nect is supported by Toy-
ota’s designated response
center, which operates 24
hours per day, 7 days per
week.
Safety Connect service is
available by subscription on
select, telematics hardware-
equipped vehicles.
By using the Safety Connect
service, you are agreeing to
be bound by the Telematics
Subscription Service Agree-
ment and its Terms and
Conditions, as in effect and
amended from time to time,
a current copy of which is
available at Toyota.com in
the United States,
Toyotapr.com in Puerto
Rico and Toyota.ca in Can-
ada. All use of the Safety
Connect service is subject
to such then-applicable
Terms and Conditions.
System components
A
B
C

681-3. Emergency assistance
■Certification for the Safety Connect
Subscribers have the following
Safety Connect services avail-
able:
Automatic Collision Notifica-
tion
*
Helps drivers receive necessary
response from emergency service
providers. ( 
P. 7 0)
*: U.S. Patent No. 7,508,298 B2
Stolen Vehicle Location
Helps drivers in the event of vehicle
theft. (
P. 7 0)
Emergency Assistance Button
Services

691-3. Emergency assistance
1
For safety and security
(“SOS”)
Connects drivers to response-cen-
ter support. (
P. 7 0)
Enhanced Roadside Assis-
tance
Provides drivers various on-road
assistance. ( 
P. 7 1)
After you have signed the
Telematics Subscription Service
Agreement and are enrolled,
you can begin receiving ser-
vices.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following appropriate Customer
Experience Center or push the
“SOS” button in your vehicle for
further subscription details.
The United States
1-800-331-4331
Canada
1-888-869-6828
Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicle’s
Bluetooth® technology will not be
possible when Safety Connect is
active and in use.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota
models (in the contiguous United
States only). Contact with the
Safety Connect response center is dependent upon
the telematics
device being in operative condi-
tion, cellular connection availabil-
ity, and GPS satellite signal
reception, which can limit the abil-
ity to reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agreement
are required. A variety of subscrip-
tion terms are available; charges
vary by subscription term selected
and location.
●Automatic Collision Notification,
Emergency Assistance and Stolen
Vehicle Location are available in
the United States, including
Hawaii and Alaska , Puerto Rico
and Canada, and Enhanced
Roadside Assist ance are avail-
able in the United States, Puerto
Rico and Canada.
●Automatic Collision Notification,
Emergency Assistance, Stolen
Vehicle and Enhanced Road
Assistance are not available in the
U.S. Virgin Islands.
For vehicles first sold in the U.S.
Virgin Islands, no Safety Connect
services will function in or outside
the U.S. Virgin Islands.
●Safety Connect services are not
subject to section 255 of the Tele-
communications Act and the
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer suppor t in multiple lan-
guages. The Safety Connect system
will offer voice prom pts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
Subscription