key TOYOTA RAV4 PHEV 2021 Workshop Manual

4887-1. Maintenance and care
7-1.Maintenance and care
Working from top to bottom, lib-
erally apply water to the vehicle
body, wheel wells and underside
of the vehicle to remove any dirt
and dust.
 Wash the vehicle body using a
sponge or soft cloth, such as a
chamois.
 For hard-to-remove marks, use
car wash soap and rinse thor -
oughly with water.
 Wipe away any water.
 Wax the vehicle when the water-
proof coating deteriorates.
If water does not bead on a clean sur -
face, apply wax when the vehicle body
is cool.
■Before car washes
Check that the fuel filler door and charging port lid on your vehicle are
closed properly.
■Automatic car washes
●Before washing the vehicle:
• Fold the mirrors
• Turn off the power back door (if equipped)
Start washing from t he front of the vehi-
cle. Make sure to extend the mirrors
before driving.
●Brushes used in automatic car
washes may scratch the vehicle sur - face, parts (wheel, etc.) and harm
your vehicle’s paint.
●Rear spoiler may not be washable in
some automatic c ar washes. There
may also be an increased risk of dam - age to vehicle.
■High pressure car washes
As water may enter the cabin, do not
bring the nozzle tip near the gaps around the doors or perimeter of the
windows, or spray th ese areas continu-
ously.
■Note for a smart e ntry & start sys- tem
If the door handle becomes wet while
the electronic key is within the effective range, the door may lock and unlock
repeatedly. In that c ase, follow the fol-
lowing correction procedures to wash the vehicle:
●Place the key in a position 2 m (6 ft.) or more separate from the vehicle
while the vehicle is being washed.
(Take care to ensur e that the key is not stolen.)
●Set the electronic key to battery-sav - ing mode to disable the smart entry &
start system. ( →P.224)
■Wheels and wheel ornaments
●Remove any dirt immediately by using
a neutral detergent.
●Wash detergent of f with water imme-
diately after use.
●To protect the paint from damage,
make sure to observe the following
precautions. • Do not use acidic, alkaline or abrasive
detergent.
• Do not use hard brushes.
• Do not use deterg ent on the wheels when they are hot, such as after driv -
ing or parking in hot weather.
Cleaning and protecting
the vehicle exterior
Perform the following to pro -
tect the vehicle and maintain it
in prime condition:
Cleaning instructions

5067-3. Do-it-yourself maintenance
The 12-volt battery is located in the
right-hand side of luggage compart -
ment.
■Before recharging
When recharging, the 12-volt battery produces hydrogen gas which is flam-
mable and explosive. Therefore,
observe the following precautions before recharging:
●If recharging with the 12-volt battery installed on the vehicle, be sure to dis -
connect the ground cable.
●Make sure the power switch on the
charger is off when connecting and
disconnecting the charger cables to the 12-volt battery.
■After recharging/reconnecting the
12-volt battery
The hybrid system may not start. Follow the procedure below to initialize the sys-
tem.
1 Shift the shift lever to P.
2 Open and close any of the doors.
3 Restart the hybrid system.
●Unlocking the doors using the smart entry & start system may not be possi -
ble immediately after reconnecting the
12-volt battery. If this happens, use the wireless remote control or the
mechanical key to lock/unlock the
NOTICE
■Do not use any fluid other than
washer fluid
Do not use soapy water or engine antifreeze instead of washer fluid.
Doing so may cause streaking on the
vehicle’s painted sur faces, as well as damaging the pump leading to prob -
lems of the washer fluid not spraying.
■Diluting washer fluid
Dilute washer fluid with water as nec-
essary.
Refer to the freezing temperatures listed on the label of the washer fluid
bottle.
12-volt battery
Location

543
7
7-3. Do-it-yours elf maintenance
Maintenance and care
■If the key battery is depleted
The following symptoms may occur:
●The smart entry & start system and
wireless remote control will not func - tion properly.
●The operational range will be reduced.
Prepare the following before replac -
ing the battery:
 Flathead screwdriver
 Small flathead screwdriver
 Lithium battery CR2450
■Use a CR2450 lithium battery
●Batteries can be purchased at any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer, local electrical appliance
shops or camera stores.
●Replace only with the same or equiva -
lent type recomme nded by the manu-
facturer.
●Dispose of used batteries according to
the local laws.
1 Release the lock and remove
the mechanical key.
2 Remove the key cover.
Use a screwdriver of an appropriate
size. Forcedly prying may cause the cover damaged.
To prevent damage to the key, cover
the tip of the flathead screwdriver with a rag.
3 Remove the depleted battery
using a small flathead screw -
driver.
When removing the cover, the elec - tronic key module may stick to the
cover and the batt ery may not be visi-
ble. In this case, rem ove the electronic key module in order to remove the bat -
tery.
Insert a new battery with the “+” termi -
Electronic key battery
Replace the battery with a new
one if it is depleted.
Items to prepare
Replacing the battery

5447-3. Do-it-yourself maintenance
nal facing up.
4 When installing, reverse the
steps listed.
WARNING
■Battery precautions
Observe the following precautions.
Failure to do so may result in death or
serious injury.
●Do not swallow the battery. Doing
so may cause chemical burns.
●A coin battery or button battery is
used in the electronic key. If a bat -
tery is swallowed, it may cause severe chemical burns in as little as
2 hours and may result in death or
serious injury.
●Keep away new and removed bat -
teries from children.
●If the cover cannot be firmly closed,
stop using the electronic key and stow the key in t he place where
children cannot reach, and then
contact any auth orized Toyota retailer or Toyota authorized
repairer, or any reliable repairer as
soon as possible.
●If you accidentally swallow a battery
or put a battery into a part of your body, get emergency medical atten -
tion immediately.
■To prevent battery explosion or leakage of flammable liquid or
gas
●Replace the batt ery with a new bat- tery of the same type. If a wrong
type of battery i s used, it may
explode.
●Do not expose batteries to
extremely low pressure due to high altitude or extremely high tempera -
tures.
●Do not burn, break or cut a battery.
■Certification for the electronic key battery
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUC -
TIONS
NOTICE
■When replacing the battery
Use a flathead screwdriver of appro - priate size. Applying excessive force
may deform or damage the cover.
■For normal operation after
replacing the battery
Observe the following precautions to prevent accidents:
●Always work with dry hands.
Moisture may cause the battery to rust.
●Do not touch or move any other component inside the remote con -
trol.
●Do not bend either of the battery
terminals.

8
559
8
When trouble arises
When trouble arises
8-1. Essential information
Emergency flashers .......... 560
If your vehicle has to be
stopped in an emergency 560
If the vehicle is trapped in rising
water ............................... 561
8-2. Steps to take in an emer -
gency
If your vehicle needs to be
towed .............................. 563
If you think something is wrong
....................................... 566
If a warning light turns on or a
warning buzzer sounds... 568
If a warning message is dis -
played ............................. 578
If you have a flat tire (vehicles
without spare tire) ........... 582
If you have a flat tire (vehicles
with spare tire) ................ 593
If the hybrid system will not
start ................................ 601
If you lose your keys ......... 603
If the fuel filler door cannot be
opened ........................... 603
If the electronic key does not
operate properly ............. 604
If the 12-volt battery is dis -
charged .......................... 606
If your vehicle overheats... 611
If the vehicle becomes stuck
....................................... 615

601
8
8-2. Steps to take in an emergency
When trouble arises
One of the following may be the
cause of the problem:
 The AC charging cable may be
attached to the vehicle.
( →P.135)
 The electronic key may not be
functioning properly. ( →P.604)
 There may not be sufficient fuel
in the vehicle’s tank.
Refuel the vehicle. ( →P.342)
 There may be a malfunction in
the immobilizer system. ( →P.76)
 There may be a malfunction in
the steering lock system.
 The hybrid system may be mal-
functioning due to an electrical
problem such as electronic key
battery depletion or a blown fuse.
However, depending on the type
of malfunction, an interim mea -
sure is available to start the
hybrid system. ( →P.602)
 There is a possibility that the
NOTICE
■Driving with tire chains and the
compact spare tire
Do not fit tire chai ns to the compact spare tire.
Tire chains may damage the vehicle
body and adversely a ffect driving per- formance.
■When replacing the tires
When removing or fitting the wheels, tires or the tire pressure warning
valve and transmitter, contact any
authorized Toyota ret ailer or Toyota authorized repairer, or any reliable
repairer as the tire pressure warning
valve and transmitter may be dam - aged if not handled correctly.
If the hybrid system will
not start
Reasons for the hybrid system
not starting vary depending on
the situation. Check the follow -
ing and perform the appropri -
ate procedure:
The hybrid system will not
start even though the cor -
rect starting procedure is
being followed ( →P.317)

603
8
8-2. Steps to take in an emergency
When trouble arises
1 Remove the cover inside the
luggage compartment by insert -
ing a screwdriver.
When removing the cover, to prevent damage, cover the tip of the screw -
driver with a rag.
2 Pull the lever.
Using the lever to open the fuel filler
door may not allow for an adequate
reduction in fuel tank pressure before refueling. To prevent fuel from spilling
out, turn the cap slowly when removing
it.
During refueling, fuel may spill out from
the filler opening due to air being dis-
charged from insi de the fuel tank.
If you lose your keys
New genuine keys can be
made by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli -
able repairer using the other
key and the key number
stamped on your key number
plate. Keep the plate in a safe
place such as your wallet, not
in the vehicle.
NOTICE
■When an electron ic key is lost
If the electronic ke y remains lost, the
risk of vehicle theft increases signifi - cantly. Visit any authorized Toyota
retailer or Toyota authorized repairer,
or any reliable repairer immediately with all remaining electronic keys that
were provided with your vehicle.
If the fuel filler door can-
not be opened
If the fuel filler door opener
switch cannot be operated,
contact any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable
repairer to service the vehicle.
In case where refueling is
urgently necessary, the follow -
ing procedure can be used to
open the fuel filler door.
Opening the fuel filler door

6048-2. Steps to take in an emergency
Therefore, fill the fuel tank carefully and
slowly.
■When the electronic key does not work properly
●Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off,
turn the function on. (Customizable features: →P.633)
●Check if battery-saving mode is set. If
it is set, cancel the function. (→P.225)
Use the mechanical key (→P.204)
If the electronic key
does not operate prop-
erly
If communication between the
electronic key and vehicle is
interrupted ( →P.225) or the
electronic key cannot be used
because the battery is
depleted, the smart entry &
start system, push button start
and wireless re mote control
cannot be used. In such cases,
the doors can be opened and
the hybrid system can be
started by following the proce -
dure below.
NOTICE
■In case of a smart entry & start
system malfunction, or other key
related problems
Take your vehicle with all the elec-
tronic keys provided with your vehicle
to any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer.
Locking and unlocking the
doors

605
8
8-2. Steps to take in an emergency
When trouble arises
in order to perform the following
operations.
1 Locks all the doors
2 Unlocks all the doors
■Key linked functions
1 Closes the windows and the pan-
oramic moon roof*1 (turn and hold)*2
2 Opens the windows and the pan-
oramic moon roof*1 (turn and hold)*2
*1: If equipped
*2: These settings must be customized
at any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer.
1 Ensure that the shift lever is in P
and depress the brake pedal.
2 Touch the area behind the but-
tons on the electronic key to the
power switch.
When the electronic k ey is detected, a
buzzer sounds and the power switch
will turn to ON.
When the smart entr y & start system is
deactivated in customization setting,
the power switch will turn to ACC.
3Firmly depress the brake pedal
and check that is dis -
WARNING
■When using the mechanical key
and operating the power win -
dows or the pa noramic moon roof (if equipped)
Operate the powe r window or the
panoramic moon roof after checking to make sure that th ere is no possibil-
ity of any passeng er having any of
their body parts caught in the window
or the panoramic moon roof. Also, do not allow children to operate the
mechanical key. It i s possible for chil-
dren and other passengers to get caught in the power window or the
panoramic moon roof.
Starting the hybrid system

6068-2. Steps to take in an emergency
played on the multi-information
display.
4 Press the power switch shortly
and firmly.
In the event that the hybrid system
still cannot be st arted, contact any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
■Stopping the hybrid system
Shift the shift lever to P, set the parking
brake and press the power switch as you normally do when stopping the
hybrid system.
■Replacing the key battery
As the above procedure is a temporary measure, it is rec ommended that the
electronic key battery be replaced
immediately when the battery is depleted. ( →P.543)
■Alarm (if equipped)
Using the mechanical key to lock the
doors will not set the alarm system.
If a door is unlocked using the mechani -
cal key when the al arm system is set,
the alarm may be triggered. ( →P.78)
■Changing power switch modes
Release the brake pedal and press the power switch in step 3 above.
The hybrid system does not start and
modes will be changed each time the switch is pressed. ( →P.320)
If you have a set of jumper (or
booster) cables an d a second vehi-
cle with a 12-volt battery, you can
jump start your vehicle by following
the steps below.
1 Vehicles with alarm (→P.78)
Confirm that the electronic key
is being carried.
When connecting the jumper (or booster) cables, depending on the situ -
ation, the alarm ma y activate and the
doors locked. ( →P.79)
2Open the hood (→P.498) and
fuse box cover.
If the 12-volt battery is
discharged
The following procedures may
be used to start the hybrid sys -
tem if the vehicle’s 12-volt bat -
tery is discharged.
You can also call any autho -
rized Toyota ret ailer or Toyota
authorized repairer, or any reli -
able repairer or a qualified
repair shop.
Restarting the hybrid sys -
tem