service TOYOTA RAV4 PLUG-IN HYBRID 2023 Owners Manual

4TABLE OF CONTENTS
GPF (Gasoline Particulate Fil-
ter) system ........................ 414
Driving assist systems ........ 415
5-6. Driving tips
Winter driving tips ............... 422
Utility vehicle precautions ... 425
6-1. Using the air conditioning
system and defogger
Automatic air conditioning sys-
tem .................................... 430
Remote Air Conditioning Sys-
tem .................................... 438
Heated steering wheel/Front
seat heaters/Front seat heat-
ers and ventilators/Rear seat
heaters.............................. 440
6-2. Using the interior lights
Interior lights list .................. 443
6-3. Using the storage features
List of storage features ....... 445
Luggage compartment features
.......................................... 449
6-4. Using the other interior fea-
tures
Other interior features ......... 453
7-1. Maintenance and care
Cleaning and protecting the
vehicle exterior ................. 466
Cleaning and protecting the
vehicle interior .................. 469
7-2. Maintenance
Maintenance requirements . 472
7-3. Do-it-yourself maintenance
Do-it-yourself service precau-
tions .................................. 474
Hood ................................... 476
Positioning a floor jack ........ 477
Engine compartment........... 479
12-volt battery ..................... 484
Tires .................................... 487
Tire inflation pressure ......... 498
Wheels ................................ 499
Air conditioning filter ........... 500
Cleaning the DC/DC Converter
air intake vent and filter .... 504
Wiper insert replacement .... 508
Electronic key battery ......... 511
Checking and replacing fuses
.......................................... 513
Light bulbs .......................... 516
8-1. Essential information
Emergency flashers ............ 526
If your vehicle has to be stopped
in an emergency ............... 526
If the vehicle is submerged or
water on the road is rising 527
8-2. Steps to take in an emergency
If your vehicle needs to be
towed ................................ 529
If you think something is wrong
.......................................... 532
If a warning light turns on or a
warning buzzer sounds..... 534
6Interior features
7Maintenance and care
8When trouble arises

8
Toyota retailer or Toyota autho-
rized repairer
The image recording function can be
disabled. However, if the function is dis-
abled, data from when the system oper-
ates will not be available.
The SRS airbag and seat belt pre-
tensioner devices in your Toyota
contain explosive chemicals. If the
vehicle is scrapped with the airbags
and seat belt pretensioners left as
they are, this may cause an acci-
dent such as fire. Be sure to have
the systems of the SRS airbag and
seat belt pretensioner removed and
disposed of by a qualified service
shop or any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repairer,
before you scrap your vehicle.
Toyota Motor Europe NV/SA, Ave-
nue du Bourget 60-1140 Brussels,
Belgium www.toyota-europe.com
Toyota (GB) PLC Great Burgh,
Burgh Heath, Epsom, Surrey, KT18
5UX, UK
Scrapping of your Toyota
WARNING
■General precautions while driv- ing
Driving under the influence: Never drive your vehicle when under the influence of alcohol or drugs that have
impaired your ability to operate your vehicle. Alcohol and certain drugs delay reaction time, impair judgment
and reduce coordination, which could lead to an accident that could result in death or serious injury.
Defensive driving: Always drive defensively. Anticipate mistakes that other drivers or pedestrians might
make and be ready to avoid acci- dents.
Driver distraction: Always give your
full attention to driving. Anything that distracts the driver, such as adjusting controls, talking on a cellular phone or
reading can result in a collision with resulting death or serious injury to you, your occupants or others.
■General precaution regarding children’s safety
Never leave children unattended in the vehicle, and never allow children to have or use the key.
Children may be able to start the vehi- cle or shift the vehicle into neutral. There is also a danger that children
may injure themselves by playing with the side windows, the panoramic moon roof, or other features of the
vehicle. In addition, heat build-up or extremely cold temperatures inside the vehicle can be fatal to children.

41
1
1-1. For safe use
For safety and security
PASSENGER AIR BAG indicator lights
The main SRS airbag system components are shown above. The SRS air-
bag system is controlled by the airbag sensor assembly. As the airbags
deploy, a chemical reaction in the inflators quickly fills the airbags with non-
toxic gas to help restrain the motion of the occupants.
■If the SRS airbags deploy (inflate)
●Slight abrasions, burns, bruising etc., may be sustained from SRS airbags, due to the extremely high speed
deployment (inflation) by hot gases.
●A loud noise and white powder will be
emitted.
●Parts of the airbag module (steering
wheel hub, airbag cover and inflator) as well as the front seats, parts of the front and rear pillars, and roof side
rails, may be hot for several minutes. The airbag itself may also be hot.
●The windshield may crack.
●The hybrid system will be stopped and
fuel supply to the engine will be stopped. ( P.99)
●All of the doors will be unlocked. ( P.236)
●Vehicles with Secondary Collision Brake: The brakes and stop lights will be controlled automatically. ( P.416)
●The interior lights will turn on automat- ically. ( P.443)
●The emergency flashers will turn on automatically. ( P.526)
●Vehicles with eCall: If any of the fol- lowing situations occur, the system is
designed to send an emergency call to the eCall control center, notifying them of the vehicle’s location (without
needing to push the “SOS” button) and an agent will attempt to speak with the occupants to ascertain the
level of emergency and assistance required. If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency and helps to dispatch the necessary
emergency services. ( P.66)
• An SRS airbag is deployed. • A seat belt pretensioner is activated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment conditions
(SRS front airbags)
●The SRS front airbags will deploy in
the event of an impact that exceeds the set threshold level (the level of force corresponding to an approxi-
mately 20 - 30 km/h [12 - 18 mph] frontal collision with a fixed wall that does not move or deform).
However, this threshold velocity will be
considerably higher in the following situ-
ations:
• If the vehicle strikes an object, such as a parked vehicle or sign pole, which can move or deform on impact
• If the vehicle is involved in an under- ride collision, such as a collision in which the front of the vehicle “under-
rides”, or goes under, the bed of a truck
●Depending on the type of collision, it is possible that only the seat belt preten-sioners will activate.
■SRS airbag deployment conditions
(SRS side and curtain shield air- bags)
●The SRS side and curtain shield air-bags will deploy in the event of an impact that exceeds the set threshold
level (the level of force corresponding to the impact force produced by an approximately 1500 kg [3300 lb.] vehi-
cle colliding with the vehicle cabin from a direction perpendicular to the vehicle orientation at an approximate
speed of 20 - 30 km/h [12 - 18 mph]).
●Both SRS curtain shield airbags may
O

661-3. Emergency assistance
1-3.Emerg ency as sista nce
*: Operates within the eCall coverage.
The system name differs depending
on the country.
Type A
Microphone
“SOS” button*
Indicator lights
*: This button is intended for communi-
cation with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the device and are not
intended for communication with the
eCall system operator.
Type B
Microphone
“SOS” button*
Indicator lights
*: This button is intended for communi-
cation with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the device and are not
intended for communication with the
eCall system operator.
Type C
“SOS” button*
Indicator lights
Microphone
Speaker
eCall*
eCall is a telematics service
that uses Global Navigation
Satellite System (GNSS) data
and embedded cellular tech-
nology to enable the following
emergency calls to be made:
Automatic emergency calls
(Automatic Collision Notifica-
tion) and manual emergency
calls (by pressing the “SOS”
button). This service is
required by European Union
Regulations.
System components
A
B
C
A
B
C
A
B
C
D

681-3. Emergency assistance
the backup battery may be
depleted.
 If the red indicator light blinks for
approximately 30 seconds during
an Emergency Call, the call has
been disconnected or the cellular
network signal is weak.
The service life of the backup battery
does not exceed 3 years.
■Free/Open Source Software Infor-
mation
This product contains Free/Open Source Software (FOSS).
The license information and/or the source code of such FOSS can be found at the following URL.
http://www.opensourceautomotive.com/dcm/19MC/
WARNING
■When the Emergency Call may
not be made
●It may not be possible to make Emergency Calls in any of the fol-
lowing situations. In such cases, report to emergency services pro-vider (112 system etc.) by other
means such as nearby public phones.
• Even when the vehicle is in the cel-
lular phone service area, it may be difficult to connect to the eCall con-trol center if the reception is poor or
the line is busy. In such cases, even though the system attempts to connect to the eCall control center,
you may not be able to connect to the eCall control center to make Emergency Calls and contact emer-
gency services.
• When the vehicle is out of the cellu-
lar phone service area, the Emer- gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, indicator lights, microphone, speaker, DCM,
antenna, or any wires connecting the equipment) is malfunctioning, damaged or broken, the Emer-
gency Call cannot be made.
• During an Emergency Call, the sys-
tem makes repeated attempts to connect to the eCall control center. However, if it cannot connect to the
eCall control center due to poor radio wave reception, the system may not be able to connect to the
cellular network and the call may finish without connecting. The red indicator light will blink for approxi-
mately 30 seconds to indicate this disconnection.
●If the 12-volt battery’s voltage decreases or there is a disconnec-tion, the system may not be able to
connect to the eCall control center.
■When the Emergency Call sys-
tem is replaced with a new one
The Emergency Call system should be registered. Contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
■For your safety
●Please drive safely.The function of this system is to
assist you in making the Emer- gency Call in case of accidents such as traffic accidents or sudden
medical emergencies, and it does not protect the driver or passengers in any way. Please drive safely and
fasten your seatbelts at all times for your safety.
●In case of an emergency, make lives the top priority.
●If you smell anything burning or other unusual smells, leave the vehicle and evacuate to a safe area
immediately.

701-3. Emergency assistance
■Data processing flow
Server
Storage
Processing
DCM
1 Customer activates service on Toyota Customer portal & accepts terms
of services according to GDPR.
2 Server activates the service in the DCM and defines which vehicle data
to collect.
3 Defined vehicle data is collected by the DCM.
4 Data is shared with the server.
5 Data is stored in the server.
6 Data is processed in the server for fulfilling the service.
7 Processed data is presented to the customer.
For a list of eligible service please visit the Toyota Customer portal.
System overview of added service (if equipped)
A
B
C
D

71
1
1-3. Emergency assistance
For safety and security
Implementing Regulation
Implementing Regulation Annex1 PART3 User InformationConformity
1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM
1.1.Overview of the 112-based eCall in-vehicle sys-
tem, its operation and functionalitiesO
1.2.
The 112-based eCall service is a public service
of general interest and is accessible free of
charge.
O
1.3.
The 112-based eCall in-vehicle system is acti-
vated by default. It is activated automatically by
means of in-vehicle sensors in the event of a
severe accident. It will also be triggered automat-
ically when the vehicle is equipped with a TPS
system which does not function in the event of a
severe accident.
O
1.4.
The 112-based eCall in-vehicle system can also
be triggered manually, if needed. Instructions for
manual activation of the system
O
1.5.
In the event of a critical system failure that would
disable the 112-based eCall in-vehicle system,
the following warning will be given to the occu-
pants of the vehicle
O
2. INFORMATION ON DATA PROCESSING

741-3. Emergency assistance
2.5. Modalities for exercising data subject’s rights
2.5.1.
The data subject (the vehicle’s owner) has a right
of access to data and as appropriate to request
the rectification, erasure or blocking of data, con-
cerning him or her, the processing of which does
not comply with the provisions of Directive
95/46/EC. Any third parties to whom the data
have been disclosed have to be notified of such
rectification, erasure or blocking carried out in
compliance with this Directive, unless it proves
impossible or involves a disproportionate effort.
O
2.5.2.
The data subject has a right to complain to the
competent data protection authority if he or she
considers that his or her rights have been
infringed as a result of the processing of his or
her personal data.
O
2.5.3.
Contact service responsible for handling access
requests (if any):
 P.75
O
3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED VALUE
SERVICES (IF FITTED)
Implementing Regulation Annex1 PART3 User InformationConformity

75
1
1-3. Emergency assistance
For safety and security
■Service responsible for handling access requests
3.1.Description of the operation and the functional-
ities of the TPS system/added value service P.70
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection rules
provided for in Directives 95/46/EC and
2002/58/EC.
O
3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Protec-
tion Regula-
tion
3.3.
The TPS system and/or other added value ser-
vices shall process personal data only on the
base of the explicit consent of the data subject
(the vehicle’s owner or owners).
O
3.4.
Modalities for data processing through TPS sys-
tem and/or other added value services, including
any necessary additional information regarding
traceability, tracking and processing of personal
data
 P.70
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value service in
addition to the 112-based eCall in-vehicle system
has the right to choose to use the 112-based
eCall in-vehicle system rather than the TPS eCall
system and the other added value service.
O
3.5.1.Contact details for handling TPS eCall system
deactivation requestsN/A
CountryContact information
[email protected]
Belgium/[email protected]
[email protected]
Implementing Regulation Annex1 PART3 User InformationConformity

761-3. Emergency assistance
Czech Republic
/Hungary/[email protected]
[email protected] og
[email protected]
[email protected]
[email protected]
[email protected]
Great [email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Netherlandswww.toyota.nl/klantenservice
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected] / [email protected].
[email protected]
[email protected]
CountryContact information