Acura TLX 2019 Navigation Manual

359
uuError Messages uPandora ®
Troubleshooting
Pandora ®
If an error occurs while playing Pandora ®, you may see the follo wing error messages.
If you cannot clear the error message, contact a dealer.
Error MessageCauseSolution
This USB device is incompatible.
Please see your owner’s manual for more details.Appears when an inco mpatible device is
connected.Disconnect the device. Then turn the
audio system off, and turn it again. Do
not reconnect the device that caused
the error.
There is an unsu pported device detected. When
safe, please reconnect your device.Appears when there is a problem with
the audio system.Check if the device is compatible with
the audio system.
No stations have been created.
When safe, please create a station on the device.Appears when there is no station list on
the device.Use the device to create a station.
There is no active station.
This PANDORA station is currently not available.
Please select another station.
Music licenses force us to limit the number of tracks
you may skip each hour.Appears when you try to skip a track or
select Dislike over the predetermined
number of times in an hour.Try again later.
The system is unable to save rating.Appears when the commanded
operation is failed.Try again later.
The system is unable to save bookmark.
The system is unable to skip.
No dataAppears when no data is available with
Pandora ® activated.Reboot the app and reconnect the
device.
U.S. models
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uuError Messages uPandora ®
Troubleshooting
The PANDORA app version on your device is not
supported. When safe, please update the app and
try again later.Appears when Pandora ® version is not
supported.Update Pandora ® to the latest version.
PANDORA is performing system maintenance.
Please try again later.Appears when the Pandora ® server is in
maintenance.Try again later.
The system cannot connect to PANDORA.
When safe, please check your device.Appears when Pandora ® is unable to
play music.Check your device.
The system is unable to play PANDORA. When safe,
login to PANDORA.
The maximum number of stations that can be
created is 100. To create more, please delete one or
more previously created stations.Appears when the number of created
stations reaches the limitation.Delete one or more created stations
from Pandora® app on the connected
device.
The system is unable to create a new station.
Please try again.Appears when there is a temporary
error with the audio system.Try again later.
The system is unable to play PANDORA.
Please try again later.Appears when your connected device
has network problems.Check your device.
When safe, please check your device.Appears when your connected device
has anything problems by out of service
area etc.Check your device.
The system is unable to play PANDORA.
Music licensing restricts play in this area.Appears when you try playing the
Pandora ® in the country where the
service is not available.—
Error MessageCauseSolution
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361
uuError Messages uSurround View Camera*
Troubleshooting
Surround View Camera*
If an error message is displayed, contact a dealer.
* Not available on all models
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362
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363
Reference Information
System Initialization..............................364
Entering the Security Code ....................364
Acquiring GPS Information ....................364
Startup Confirmation Screen .................365
Map Matching ......................................365
System Limitations ................................366
GPS ......................................................366
Address Calculation ..............................366
Database ..............................................366
Client Assistance ....................................368
Resolving Problems ...............................368
Acura Client Relations Contact Information ... 368
Visiting Your Dealer ..............................368
Map Coverage ......................................369 Obtaining a Navigation Update ............ 369
Traffic Information ............................... 370
Operation in Alaska, Hawaii, Canada, Puerto
Rico, and Mexico ...................................... 370
Legal Information ................................. 371
Copyrights ........................................... 371
Honda App License Agreement ............ 371
User Agreements ................................. 381
As required by the FCC ........................ 387
About Open Source Licenses ................ 387
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364
Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the battery
was disconnected).
Entering the Security Code
In most cases, you do not need to enter a
security code. Follow the steps to reactivate
the system.
1. Set the power mode to ON, and turn on
the audio system.
2. Press and hold the (Power) button for
more than two seconds.
u The system is reactivated when the
system’s control unit recognizes that
the system is in your vehicle.
If the control unit fails to recognize,
you must go to a dealer and have the
system checked.
Acquiring GPS Information
Depending on the length of time the power
was interrupted, your system may require
GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.
If you are experiencing GPS reception
problems:
2 GPS P. 366
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365
uuSystem Initialization uStartup Confirmation Screen
Reference Information
Startup Confirmation
Screen
The Startup Confirmation screen is
displayed when initialization has
successfully completed. It is displayed every
time you start your vehicle. Press to
continue.
Map Matching
Map matching is the process of using the
acquired GPS information to locate your
position on the map screen. If you are on a
mapped road, the name of the road is
displayed along the bottom of the map
screen when map matching is completed.
Do not enter a destination until the road
name is displayed.
The system may initially show your location
on a different street (e.g., in urban areas
where streets are close together), may show
an incorrect elevation, or may delay the
display of the vehicle position icon at
intersections. This is normal; the system will
correct itself while you drive.
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366
Reference Information
System Limitations
GPS
The signals received from the GPS satellites
are extremely weak (less than a millionth of
the strength of a local FM station) and
require an unobstructed view of the sky.
The GPS antenna is located in the
dashboard. The signal reception can easily
be interrupted or interfered with by the
following:
• Metallic window tint on the front or side windows
• Mobile phones, PDAs, or other electronic devices docked in a cradle or lying loose
on the dashboard
• Remote starters or “hidden” vehicle tracking systems mounted near the
navigation unit
• Audio electronic devices mounted near the navigation unit
• Trees, tall buildin gs, freeway/highway
overpasses, tunnels, or overhead
electrical power wires
GPS is operated by the U.S. Department of
Defense. For security reasons, there are
certain inaccuracies bui lt into GPS for which
the navigation system must constantly
compensate. This can cause occasional positioning errors of up to several hundred
feet or tens of meters.
Address Calculation
The destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addr
esses on a block. For
example, the address 1425 on a 1400 block
with 100 possible addresses (because it is
followed by the 1500 block) will be shown a
quarter of the way down the block by the
system. If there are only 25 actual addresses
on the block, the actual location of address
1425 would be at the end of the block.
Database
The digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the place
was improperly categorized, or a place/
landmark is not yet in the database. This is
also true for police stat ions, hospitals, and
other public institutions. Do not rely on the
navigation system if you need law
enforcement or hospital services. Always
check with local information sources.
In addition, the map database contains
verified and unverifie d areas. Unverified
streets may be missing from the map, in the
wrong location, or have an incorrect name
or address range. A message will warn you
if your route includes unverified streets.
Exercise additional caution when driving in
unverified areas.
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367
uuSystem Limitations uDatabase
Reference Information
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type, weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events
• Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2 Obtaining a Navigation Update P. 369
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.
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368
Reference Information
Client Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2Troubleshooting P. 348
• There are also FAQs available online at
acuranavi.navigation.com/acura-na (U.S.)
or www.acuranavi.ca (Canada).
• For traffic-related issues:
2 Traffic P. 350
• For reporting issues with the database or
places/landmarks:
2 Visiting Your Dealer P. 368
• Call Acura Client Relations.
2Acura Client Relations Contact
Information P. 368
Acura Client Relations
Contact Information
Acura Navi
American Honda Motor Co., Inc.
Acura Client Services
Mail Stop 100-5E-8F
1919 Torrance Blvd.
Torrance, CA 90501-2746
Telephone: (800) 382-2238
Honda Canada Inc.
Acura Client Services
180 Honda Boulevard
Markham, L6C 0H9, ON
E-Mail: [email protected]
Telephone: (888) 9-ACURA-9
Hours: 8:00 am to 7:30 pm
Monday to Friday (Eastern time)
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult a dealer . Please identify the
specific issue (e.g., error occurs when you
enter a specific addre ss, when driving on a
certain road, or just when it’s cold) so that
the service technician can refer the issue to
the factory so that a solution can be found.
Be patient, the service technician may be
unfamiliar with your specific issue.
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