CADILLAC SEVILLE 1993 4.G Owners Manual

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Is There Any Membership Or Enrollment Fee?
There is no membership or enrollment fee for Roadside Service-- any
Cadillac is eligible under this program.
While Cadillac Roadside Service is not an auto club, the services and repairs
provided often
go beyond those offered by some auto clubs. Our objective is
to provide immediate assistance to ensure that
all Cadillac drivers are
assisted
in a professional and timely manner with the help of experienced
Cadillac advisors and dealership technicians.
What Will Roadside Service Cost You
There is no cost to call the toll-free Roadside Service number.
If a dealership Service Technician travels toyour location, there
is a nominal
service fee to cover
the technician’s travel to and from your location. Labor
is charged at one and a half times
the Cadillac dealership retail labor rate,
with a 30-minute
minimum. There is also a charge for any parts used and a
mileage
fee if the technician travels beyond 30 miles.
If the repair to your car is determined to be eligible for coverage under the
General Motors
New Car Limited Warranty, the participating Cadillac
Roadside Service dealership
will arrange for a reimbursement for the total
cost
of the repair on the next business day.
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Downloaded from www.Manualslib.com manuals search engine 0 Emergency Road Service Performed at the Scene for the Following
Disablements
- during the first 12 month/12,000 mile period.
Lock Out Assistance Battery Jump Starts
Gas Delivery 0 Flat Tire Change
0 Towing Service (Coven Change Only*)
*Determination
of replacement tire under Warranty Coverage must
be made by a Cadillac dealership or appropriate tire manufacturer.
0
0
nip Interruption - If your trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
12 months/12,000
mile period. Items covered are hotel, meals and rental car.
'kip Routing - Free trip routing assistance is available during the first
four years. Within
a week of contacting Roadside Service wlth your
travel plans, Cadillac will provide a detailed trip routing and
personalized North American
Road Altas.
How Do You Pay For Roadside Service?
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Payment is due at the time the repair is performed. Payment may be made by
cash, personal check or any major credit card honored by the participating
Cadillac dealership.
6

Downloaded from www.Manualslib.com manuals search engine What VYou’ve Locked Your &ys In The Car?
If your keys are locked in the car, the technician or locksmith must be given
proof
of ownership (original vehicle registration and your driver’s li\
cense)
before attempting to enter
the vehicle. This precaution is for your
protection. For this reason we suggest you
carry your vehicle registrationand
Gold Key Card which includes a convenient credit card type key. This special
key can be
used to unlock either front door or the trunk compartment.
What If Your Car Is In An Unsafi Location Or On A Limited Access
Highway?
If your car is located in an area that is determined to be unsafe (by you, the
advisor or the technician), or
if the vehicle is on a limited access freeway or
regulated
highway, the advisor will arrange to tow your Cadillac to a safe
location, where service can be performed. Additional assistance will be
provided if necessary.
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Downloaded from www.Manualslib.com manuals search engine Other Roadside Services
Cadillac Roadside Service is committed to your total peace of mind and is
staffed
by Cadillac-trained phone advisors and technicians to provide phone
or on-site repair assistance. Beyond the coverage period Roadside Service
can also arrange a wide variety of other services to assist you, such as:
0 Tow Service Battery Jump Start 0 Flat Tire Change
0 Locksmith Fuel Delivery Trip Routing
0 mi 0 Lost Keys Hotel Information
While there is no charge for some
of these items during the specified period,
the owner
is responsible for any expenses beyond the covered period.
We hope you never need any of
the emergency services, but if you do,
Roadside Service can promptly locate and arrange them for
you wherever
you travel
in the United States or Canada. It’s part of how Cadillac Roadside
Service
is dedicated to your continued satisfaction.
Glove Compartment Decal And Wallet Card
The Roadside Service toll-free number is located on a decal in the glove
compartment, on the wallet card
in the back of the Gold Key Owner’s
Literature portfolio and on the Gold Key Card you received shortly after
taking delivery of your
new Cadillac.
.
TOLL-FREE HOTLINE
1-800-882-1112
Information To Provide When Calling Cadillac Roadside Service
When you call Cadillac Roadside Service, the advisor will ask your name and
home address, the telephone number
and location you are calling from, the
location of your Cadillac and a description of the problem. The advisor will
ask the following information about your Cadillac:
Vehicle Identification Number WIN)
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This 17 character code is located on the driver’s side top surface of the
instrument panel and may be seen through
the windshield.
0 Model and Year 0 Delivery Date Mileage
8

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Downloaded from www.Manualslib.com manuals search engine OWNER ASSISTANCE
This section will explainhow to contact Cadillac if youneed assistance. It also tells you
how
to obtain service publications and how to report any safety defects.
This section includes the following:
Customer Satisfaction Procedure
Zone and Central Office Addresses
Customer Assistance for Hearing/Speech.Impaired
Mediatiodkbitration Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally,
my problems with the sales transaction or the operation of you\
r vehicle will
be resolved
~y your dealer’s Sales or Service Departments. Sometimes, however, despite the best
intentions of
all concerned, misunderstandings can occur. If your concern has not been
:esolved to your satisfaction, the following steps should be taken:
STEP ONE- Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already been
peviewed with the Sales, Service or Parts Manager, contact the General Manager or
)mer of the dealership.
STEP TWO - If after contacting a member of Dealership Management, it appears
jour problem cannot be resolved by the dealership without further help, contact the
Zadillac Consumer Relations Center
24 hours per day by calling 1 -8OO-458-8006 or
f you have an AllantC call 1-800-ALLANT)?
‘n Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling
1-800-263-3777 (ENGLISH). In Quebec, the French language mhumber is
n Mexico, call 1-900-254-17-86. In Puerto Rico, U.S. Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM International Export
iales in Canada by calling 1416-644-41 12.
1-800-263-7854.
1

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information ava\
ilable to give the
Consumer Relations Representative:
- Your name, address and telephone number
- Vehicle Identification Number ("hiis is available dram the vehicle registration or
title, or the plate attached to the left top of the instrument panel and visible through
the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of problem
In order
to give your inquiry prompt attention, please call the appropriate toll fiee
numk listed. However, if you wish to write Cadillac, please send all correspondence to
the respective United States, Canada or GM Overseas Central Office address listed on
the following page.
When contacting Cadillac, please remember that your problem will\
likely
be resolved in
the dealership, using dealership facilities, equipment and person\
nel. That
is why we
suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special TDD
(Telecommunication Devices for the Deaf) equipment in its Consumer Relations
Center. Any hearing
or speech impaired customer who has access to a TDD or a
conventional teletypewriter
(TTY) can communicate with Cadillac by dialing:
1 -800-TDD-CMCC. VDD users in Canada can dial 1-800-263-3830).
2

Downloaded from www.Manualslib.com manuals search engine ZONE AND CENTRAL OFFICE ADDRESSES
CENTRALOFFICES
UNITED STATES
Consumer Relations Center
Cadillac
Motor Car Division
2860 Clark
Detroit, Michigan
48232
1-800-458-8006 (24
Hours)
1-8OO-ALL~ (Allantks only)
INTERNATIONAL EXPORT
SALES
P.O. Box 828
Oshawa, Ontario L1 H 7N 1
Fax: 416-644-4866
Telex: 821-06981215
CADILLAC ZONE OFFTCES
CENTRAL ZONE
Post Office Box 33 109
Detroit, Michigan 48232
FLORIDA ZONE
Barrette Bank Centre
Fifth
Floor
625 North Flagler
West
Palm Beach,
Florida 33401
MID-ATLANTIC ZONE
Post Office Box 9010
Wayne, Pennsylvania 19087
EASTERN ZONE
Post Office Box 3003
Parsippany, New Jersey 07054
SOUTHEAST ZONE
Post Office Box 50256
Atlanta, Georgia 30302
CANADA
Consumer Relations Department
General Motors of Canada Limited
Oshawa,
Ontario L1 J 526
1-800-263-3777
(ENGLISH)
1-800-263-7854 (FRENCH)
LOS ANGELES ZONE
Post Office Box 5018
Thousand Oaks, California
91359-5018
MIDWEST ZONE
Post Office Box 3002
Naperville, Illinois 60566
NORTHWEST ZONE
Post Office Box 23850
Oakland, California 94623
SOUTHWEST ZONE
Post Office Box 660118
Dallas, Texas 75266-0118
*NOTE The state of
Alaska is serviced by
the Northwest Zone.
The state of Hawaii is serviced
by the Los Angeles Zone.

Downloaded from www.Manualslib.com manuals search engine GENERAL MOTORS OF CANADA REGIONAL OFFICES
CALGARY, AB T2P 3W7
4220 Blackfoot Trail
P.O. Box 2510
1-800-263-3777
MONTREALy QUEBEC
H9R 4R2
5000 Tranlanada Hwy.
Pointe Claire, Quebec
1-800-263-7854
TORONTO, ONTARIO M3C lJ1
1200 Eglinton Ave. E.
4 16359-0588
1-800-263-3777
GEMRAL MOTORS OFFICES OVERSEAS
FAR EAST
GM Overseas
Distribution Cop.
Roppongi Fuji Building
2-6 Nishiazabu 3-Chome
Minato-Ku
Tokyo, Japan 106
Telephone: 03-470-346 1
Telex: JAPAUTO 322776
DUBAI
GMODCDES Middle East
Dubai International Trade Centre
Level
30
P.O. Box 9233
Dubai, United Arab Emirates
Telex:
46542 GMODC EM
Regional Marketing Office
SAUDI ARABIA
GM Overseas
Distribution Corp.
P.O. Box 5784
Jeddah, 21432 Saudi Arabia
Telephone:
02-665-3380
Telex: 401748 GMOT SJ
KI’ROP):
G%IOlX*/lLS Eurr-p RVO
Cfl) (;$I Scrvicc C;15lRlI
Posrfac h 17 IO
I)-bOr)O Rucssclshcim
Federal Republic of Germany
Telephone: 6 142-6023 19 or 3 12
Telex: 4182841 GMO D
Fax: 6142-82632 or Code (02)
PUERTO RICO
US. VIRGIN 1SLAM)S
GM Overseas Distribution Cop.
Centro Commercial
Rio Piedras, Puerto Rim
Mail: G.P.O. Box
G4382
San Juan, Puerto Rico 00936
Telephone: 809-763-1315
Telex: 3450394
San Francisco
MEXICO
General Motors de Mexico
Consumer Relations Supervisor
Service
Department
Mexico 1, D.F.
Telephone: 905-245-17-86
Telex: 1763 185
Apartado Postal 107-BIS
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