CADILLAC SEVILLE 1993 4.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Our experience has shown that the Customer Satisfaction Procedure de\
scribed earlier in
this section has been very successful in achieving customer satisfaction. If you have
discussed a concern with your Dealership management and have not
been able to
resolve it, let us know. Questions and concerns are resolved most ef€iciently if you
telephone or write directly to our offices as described. However, if you have not been
substantially satisfied, Cadillac wants you
to be aware of GM's voluntary participation
in ano-charge mediation/arbitration program called
BBB AUTO LINE. This program
is administered
by the Council of Better Business Bureaus through local Better Business
Bureaus.
It can resolve individual disputes involving vehicle repairs and the
interpretation of your New Vehicle Limited Warranty.
We prefer that you not resort
to BBB AUTO LINE until after a final decision is made
under the Customer Satisfaction Procedure. However, you may file a claim at any time
by contacting your local Better Business Bureau (BBB) or calling the following 24 hour
toll-Free number to
obtain the telephone number of your nearest BBB office:
1 -800-955-5 100. For further information about filling a claim, you may also wr\
ite to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
In order to file a claim, you will have to provide your name and address, the vehicle
identification number (VIN) of your vehicle, and a statement of the nature of your
complaint.
BBB staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, eligible
customers may present their case
to an impartial third party arbitrator at an informal
hearing. The arbitrator will render a decision in your case, which
you may accept or
reject.
If you accept a valid arbitrator decision, Cadillac will be bound by that decision
The entire dispute settlement process should ordinarily take about40 days from the time
you file your complain1 IO thc time a decision is rendered (or 47 days if you did not first
cont;w'l )our Jcdlcrshlp or Cd~llx).
U'r C~LCCWI~~C )t)u 11) uw ltrrs p~~gr,uII Murc or instcad of resorting to the courts. We
k.1tr.b c rl (Jffr'ls uilrgrs wc.r ccjurts In nwsl Jurisdictions because it is fast, free of
L huge. unl lr~ttvnrrl (hw >crs uc rrt~ usudly pcsenr, although you may retain one at
)~JLU rtjwnw If )rw ktNR)\C) Arhuh)rs mahu decisions based on he principles of
rrlnlcss ad cqult) '17rc.y rlru 1101 rcquird to duplicate the functions of courts by strictly
appl> In$ stdw or fcdcrd hw. If you wish to go to court however, we do not require that
you first Cilc a claim with RRR AUTO LINE ** unless state law provides otherwise.
Whatever your prcfcrcnce may be, remember that if you are unhappy with the results of
RRR AUTO LINE, you can still go to court because an arbitrator's decision is binding
on Cadillac but
not on you unless you accept it.
5

Downloaded from www.Manualslib.com manuals search engine Eligibility is limited by vehicle age/mileage, on the component involved and other
factors. For further information concerning the program, call your local BBB or call
1-800-955-5 100 for the toll-free number of your nearest BBB. You may also call the
Cadillac Consumer Assistance Center.
*This program may not be available in all states, depending on state law. (Canadian
owners
should refer to the Canadian Warranty Booklet). General Motors reserves the
right to change eligibility limitations andlor to discontinue its participation
in this
program.
** Some states may require that you first file a claim with BBB AUTO LINE before
resorting to state operated procedures
(including court).
REPORTING SAFETY DEFECTS TO THE UNITED
STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause \
a crash or could cause
injury or death, you should immediately inform the National Highway Tr\
affic Safety
Administration
(NHTSA), in addition to notifying General Motors.
If NHTSAreceives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign,
However,
NHTSA cannot become involved in individual problems between you, your
dealer,
or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-Free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to NHTSA, U.S.
Department of Transportation, Washington, D.C. 20590. You can also obtain other
information about motor vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect., you should
immediately notify Transport Canada,
in addition to notifying General Motors of
Canada Ltd.
You may write to Transport Canada at Box 8880, Ottawa, Ontario
K1G 3J2.
REPORTING SAFETY DEFECTS TO GENERAL
MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like this, we
certainly hope you’ll notify us. Please call us at our Consumer Relations Center,
1-800-458-8006, or inCanada call, 1-800-263-3377, (English) or 1-800-263-7854
(French), or write: Cadillac Motor Car Division, Consumer Relations Center, 2860
Clark Avenue Detroit, MI 48232.
6

Downloaded from www.Manualslib.com manuals search engine SERVICE PUBLICATIONS
Information on how to obtain Product Service Publications, subscriptions, Indexes and
summaries
as describedbelow is applicable only in the fifty U.S. states (and the District
fo Columbia) and only
for cars and light trucks with GVWR less than 10,OOO pounds
(4 536 kg).
In Canada, information pertaining to Product Service Bulletins and Indexes can be
obtained by writing to: General Motors of Canada Limited, Servi\
ce Pubiications
Department,
1908 Colonel Sam Drive Oshawa, Ontario LIH 8P7.
Cadillac regularly sends its dealers useful service bulletins ab\
out Cadillac products.
Cadillac
monitors product performance in the field. We then prepare bulletins for
servicing our products better, Now, you can get these bulletins
too.
Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensiv\
e repairs which, if
done on time with the latest parts, may avoid future costly repairs. Some bulletins
tell a
technician how to repair a new or unexpected condition. Others describe a quicker way
to fix your vehicle. They can help a technician service your \
vehicle better.
Most bulletins apply
to conditions affecting a small number of vehicles Your Cadillac
dealership or a qualified technician may have
to determine if a specific bulletin applies
to
your vehicle.
You can subscribe to all Cadillac bulletins.
This way you’ll get them as they come out.
You can wait a while and get
an index to the bulletins. You can also get individual
bulletins. However, you’ll need the index
to identify them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will include
bulletins for all cars sold by Cadillac and will not
be limited to PSPs applicable to any
particular model. When you buy a subscription, you will receive\
the PSPs in periodic
mailings shortly after they come out.
A subscription costs $100.00 U.S. ($110.00
including a special binder) and it entitles you to all PSPs published by Cadillac during
that model year. You can purchases a subscription by sending a\
check or money order
to
Cadillac Service Publications, Post Office Box 07130, Detroit, Michigan 48027, along
with the order form located on page
15. Your may get additions subscription ordering
forms by calling the toll-free number shown in this section or your
can find them at
participating dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the model year,
you can buy individual
PSPs such as those which may pertain to a particular model. To
do this, you will first need to see our index of PSPs. It provides a variety of information.
Here’s what you’ll find in the index
and how you can get one.
7

Downloaded from www.Manualslib.com manuals search engine What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1990 or later). PSPs
covering all models of Cadillac cars are listed in the same index. I-
+ ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially apply to
the most recent Cadillac models will by listed in the last qu\
arterly publication for that
model year. This means you
may want to wait until the end of the model year before
ordering an index, if you are interested in buying
PSPs pertaining to a current model year
vehicle.
Some
PSPs pertaining to a particular model year vehicle may be published on later
years, and these would
be listed in the later year’s index. When you order an index for a
model year that is not over yet, we’ll send you the most \
recently published quarterly
issue. You can specify an index for
an earlier model year, but not before 1990.
Cut out the order form, fill it out, and mail it. We will see to it that an index is mailed to
you. There is no charge for indexes for the 1990-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call toll-fiee
and we’ll be happy to send you one. Automated recording equipment will take your
name and mailing address. The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can ask to
see them.
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians. They are
not meant
for the ‘da-it-yourselfer’. Technicians have the equipment, tool\
s, safety
instructions, and
training to do a job quickly and safely.
Cadillac reserves the right to change these procedures without \
notice after November,
1991.
Cadillac Owner’s Manuals and Service Publications
You can get these by using the order form. Additionally, past model Owner’s Manuals
and Service Information Manuals are available for a minimum of ten model years and
frequently much longer. Credit card orders may
be placed using the toll-free number
1-800-782-4356. High quality copies of out of print older model manuals ar available,
also.
You may receive a free listing of either by using the order form.
8

Downloaded from www.Manualslib.com manuals search engine 1
SERVICE MANUALS
(AVAILABLE AFTER SEPTEMBER,
1m))
MODEL FORM
YEAR
I NO. I
PRICE
EACH
I DESCRIPTION
1993 H-3012 I Brougham Service Information Manual $50.00
H-3014 I DeVile/Fleetwood Service Information Manual 45 .oo 1993
1993
I H-3016 I Eldorado, Seville Service Information Manual 45 .00
1993 I H-3008 I Allant6 Service Information Manual 55.00
1993 7.00 H-3046 (All Models)
Quick Reference Specifications Guide
1992 and
Prior FREE CPCH-0921 Order Form for Past Model service Manuals
OWNER’S LITERATURE I
FORM
NO. DESCRIPTION
H-3024 DeVille Owner Information
H-3025 Fleetwood Owner Information
H-3026 Seville Owner Information
H-3028 Eldorado Owner Information
H-3022
H-3020 Brougham Owner Information
Alland Assurance
Plan (Warranty) 3532628
Warranty Booklet (All Models except AllantC) 3532627
Maintenance Coupon Booklet 3532657
Allant6 Owner Information
CPCH-092 Order Form for Past Model Owner’s Literature
PRICE
EACH
15.00
15.00
15.00
15.00
15.00
25.00
4.00
2.00
2.00
FREE
-
MODEL YEAR
1993
1993
1993
1993
1993
1993
1993
1993
1993
1992
and
Prior
NOTE: Owner Literature Portfolios, Vehicle and Owner Information labels and Gold
Keys are available
by contacting your Cadillac dealership
9

Downloaded from www.Manualslib.com manuals search engine PRODUCT SERVICE PUBLICATIONS INDEXES
I 1992
1 1991
I 1992
I 1993
FORM
NO.
H-2655
H-2755
H-2855
H-2955
-
H-2652B
H-2752B
H-2852B
H-2952B
DESCRIPTION
Index (Includes applicable bulletin summaries)
To review all product service publications (PSPs)
for a specific model year vehicle, it is necessary
to order the index
for that model year and all
subsequent model
year indexes.
Bound
PSP Edition - includes
index plus complete
PSPs
Bound PSP Edition - includes
index plus complete
PSPs
Bound PSP Edition - includes
index plus complete
PSPs (available 10-91)
Bound PSP Edition - includes
index plus complete
PSPs (available 10-92)
-
PRICE
EACH
FREE
FREE
FREE
FREE
20.00
-
-
-
-
-
-
20.00
-
20.00
20.00
-
INDIVIDUAL PRODUCT SERVICE PUBLICATIONS
(Refer
to PSP Index for Form Number)
MODEL FORM PRICE
YEAR
NO. DESCRIPTION EACH
1990
thru
1993
See details First Individual PSP Per Order $4.00
psp Index Each Additional PSP In Same Order 2.00
on
ANNUAL PRODUCT SERVICE PUBLICATION SUBSCRIPTION
MODEL YEAR
~~~
DESCRIPTION
1993
released by Cadillac throughout the Model Year
(September
1 through August 31). PSPs mailed
I H-2134 I
3-Ring Binder for Product Service Publications. I I
Includes set of Index Tabs.
10
-.
.-
CI

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NOTE: Please fill in order form and MAJL TO:
Cadillac Service Publications
Post Office Box 07130, Detroit, Michigan 48207
ORDER TOLL FREE: 1-800-782-4356
(NOTE: For Credit Card Holder Orders Only)
Monday-Friday 8:30 A.M. -6:OO P.M. EST
*Minimum Credit Card Order S 10.00 If further information is needed, write to the address shown above or call (313) 883-1430. Material
cannot be returned for credit without receiving advance authorization wlthln 14 days of deltvery.
On returns, a re-stocking fee may be apphed agamst the origmal order.
,: Prtces are SUbJeCt to change withoul nolice and withoul lncurtin obligation
GRAND TOTAL postal service. Orders will be mailed within 10 days of receipt. Please allow adequate lime for
. add 4% sales tax first Product Service Publication COSS $3.00; each additional PSP costs $1.00. Michlgan Purchasers
appropriate bullelin numbers. These numbers may be found in the PSP Index. Your
TOTAL MATERIAL Orders lor Individual Product Servrce Publications cannot be lilietwithout the
Handlrng Charge
$3.50
to whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above NOTE: Dealers and Companies please provide dealer or company name, and also the name of the person
address for quotation.
(CUSTOMER NAME) (ATTENTION)
(STREET ADDRESS-NO P
0 BOX NUMBERS) (APT NO)
(CITY) (STATE) (ZIP CODE)
DAYTIME TEiEPHONE NO. CODE
0 Check or Money Order payable to Helm, Inc. (USA funds only - do not send cash.)
0 Mastercard VISA
Account
ml ml Number: Expiration
[I Check here 11 your blltlng address IS dtllerent Oate mo/yr: from your Shippmg address shown
(CUSTOMER SIGNATURE)

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SUBJECT INDEX
A
Acc (Ignition Key Position) ............................ 80
Accessory Power. Retained .......................... 327
Adding
Brake Fluid
..................................... 293
Electrical Equipment ............................. 326
Engine Coolant ....................... 240.245.283. 285
EngineOil ...................................... 271
Power Steering Fluid ............................. 288
Transaxle Fluid .................................. 281
Additives. Engine Oil ............................... 275
Adjustment. Brake ................................. 184
Adult Safety Belt Usage .. 1 ........................... 18
-Air Bag ............................................ 30
Aircleaner ....................................... 277
Air Cleaner Replace ................ See Maint . Book. p.22
Air Cleaner Filter Replacement ...................... 301
Air Conditioner .................................... 147
Air Outlets .................................... ._. .. 146
Air System ........................................ 146
Alarm. How To Turn Off Theft ......................... 77
Alcohol. Driving Under The Influence Of .............. 175
Alcohol in Gasoline ................................. 263
Aluminum Wheels. Cleaning ......................... 322
AMAX@ .......................................... 154
AM Radio Reception ............................... 153
AM Stereo Radio Reception ......................... 154
Antifreeze ..................................... 237. 245
Anti-Lock Brakes .................................. 181
Anti-Lock Brake System Warning Light ............. 129. 181
Anti-Theft Tips ..................................... 75
Appearance Care ................................... 315
Arm. Wearing A Safety Belt Under Your ................ 28
Ashtrays .......................................... 121
Astroroof .......................................... 119
Automatic Air Conditioning System ................... 147
Automatic Door Lock ................................ 68
Automatic Overdrive ................................. 86
Antenna. Cleaning Radio .-. .. _ ........................ 164
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