Citroen DS4 RHD 2013.5 1.G Owner's Manual

349
FREQUENTLY ASKED QUESTIONS


The following table groups together the answers to the most frequently asked questions concerning your audio system.


QUESTION



ANSWER



SOLUTION


The route calculation is
not successful. The guidance criteria may confl ict with the current location (exclusion of
toll roads on a toll motorway). Check the guidance criteria on the Navigation
Menu, "Guidance options" "Defi ne calculation
criteria".
I am unable to enter my
post code. The system only accepts post codes of up to 5 characters.
The POIs do not appear. The POIs have not been selected. Select the POIs in the list of POIs.
The risk areas audible
warning does not work. The audible warning is not active. Activate audible warnings in the Guidance options
menu, "Navigation - guidance", "Set parameters
for risk areas".
The system does not
suggest a detour around
an incident on the route. The guidance criteria do not take account of TMC messages. Select the "Traffi c info" function in the list of
guidance criteria.
I receive a Risk area alert
which is not on my route. Other than guidance, the system announces all Risk areas positioned in a
cone located in front of the vehicle. It may provide an alert for a Risk area
located on nearby or parallel roads. Zoom in on the map to view the exact position of
the Risk area. Select "On the route" to no longer
receive alerts other than guidance or to reduce the
time for the announcement.

FREQUENTLY ASKED QUESTIONS



QUESTION



ANSWER



SOLUTION


Certain traffi c jams
along the route are not
indicated in real time. On starting, it is several minutes before the system begins to receive the
traffi c information. Wait until the traffi c information is being received
correctly (display of the traffi c information icons on
the map).
The fi lters are too restrictive. Modify the "Geographic fi lter" settings.
In certain countries, only major routes (motorways...) are listed for the
traffi c information. This phenomenon is normal. The system is
dependent on the traffi c information available.
The altitude is not
displayed. On starting, the initialisation of the GPS may take up to 3 minutes to
receive more than 4 satellites correctly. Wait until the system has started up completely.
Check that there is a GPS coverage of at least
4 satellites (long press on the SETUP button, then
select "GPS coverage").
Depending on the geographical environment (tunnel...) or the weather,
the conditions of reception of the GPS signal may vary. This phenomenon is normal. The system
is dependent on the GPS signal reception
conditions.
I am unable to connect
my Bluetooth telephone. The telephone's Bluetooth function may be switched off or the telephone
may not be visible.

- Check that your telephone's Bluetooth
function is switched on.

- Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with the system. You can check the compatibility of your telephone
on www.citroen.co.uk (services)
The volume of the
telephone connected
in Bluetooth mode is
inaudible. The volume depends both on the system and on the telephone. Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary.
The ambient noise level has an infl uence on the quality of telephone
communication. Reduce the ambient noise level (close the windows,
reduce the booster fan speed, slow down, ...).

351
FREQUENTLY ASKED QUESTIONS



QUESTION



ANSWER



SOLUTION


Some contacts are
duplicated in the list. The options for synchronizing contacts are synchronizing the contacts
on the SIM card, the contacts on the telephone, or both. When both
synchronizations are selected, some contacts may be duplicated. Select "Display SIM card contacts" or "Display
telephone contacts".
Contacts are not shown
in alphabetical order. Some telephones offer display options. Depending on the settings
chosen, contacts can be transferred in a specifi c order. Modify the display setting in the telephone
directory.
The system does not
receive SMS text messages. The Bluetooth mode does not permit sending SMS text messages to the
system.
The CD is ejected
automatically or is not
played by the player. The CD is inserted upside down, is unplayable, does not contain any
audio data or contains an audio format which the player cannot play.

- Check that the CD is inserted in the player the
right way up.

- Check the condition of the CD: the CD cannot
be played if it is too damaged.

- Check the content in the case of a recorded
CD: refer to the information and advice in the
"MUSIC MEDIA PLAYERS" section.

-
The audio system's CD player does not play DVDs.


- Some recorded CDs will not be played by
the audio system because they are not of the
correct quality. The CD has been recorded in a format that is not compatible with the
player (udf, ...).
The CD is protected by an anti-pirating protection system which is not
recognised by the audio system.
There is a long waiting
period following the insertion
of a CD or connection of a
USB memory stick. When a new medium is inserted, the system reads a certain amount of
data (directory, title, artist, etc.). This may take from a few seconds to a
few minutes. This phenomenon is normal.
The CD player sound is
poor. The CD used is scratched or of poor quality. Insert good quality CDs and store them in suitable
conditions.
The audio equipment settings (bass, treble, ambiences) are unsuitable. Set the treble or bass level to 0, without selecting
an ambience.

FREQUENTLY ASKED QUESTIONS



QUESTION



ANSWER



SOLUTION


Some characters in the
media information are not
displayed correctly while
playing. The audio system does not display some types of characters. Use standard characters to name tracks and
folders.
Playing of streaming fi les
does not start. The peripheral device connected does not support automatic play. Start the playback from the device.
The names of tracks and
the track length are not
displayed on the screen
when streaming audio. The Bluetooth profi le does not allow the transfer of this information.
The quality of reception
of the radio station
listened to gradually
deteriorates or the stored
stations do not function
(no sound, 87.5 Mhz is
displayed...). The vehicle is too far from the transmitter used by the station listened
to or there is no transmitter in the geographical area through which the
vehicle is travelling. Activate the "RDS" function by means of the
short-cut menu to enable the system to check
whether there is a more powerful transmitter in the
geographical area.
The environment (hills, buildings, tunnels, basement car parks...) block
reception, including in RDS mode. This phenomenon is normal and does not indicate
a fault with the audio system.
The aerial is absent or has been damaged (for example when going
through a car wash or into an underground car park). Have the aerial checked by a CITROËN dealer.
I cannot fi nd some radio
stations in the list of
stations received. The station is not received or its name has changed in the list.
Some radio stations send other information in place of their name
(the title of the song for example).
The system interprets this information as the name of the station. The name of the radio
station changes.

353
FREQUENTLY ASKED QUESTIONS



QUESTION



ANSWER



SOLUTION


In changing the setting
of treble and bass the
equalizer setting is
deselected. The selection of an equalizer setting imposes the balance settings.
Modifying one without the other is not possible. Modify the balance or equalizer settings to obtain
the desired musical ambience.
In changing the equalizer
setting, treble and bass
return to zero.
When changing the
balance settings, the
distribution setting is
deselected. The selection of a distribution setting imposes the balance settings.
Modifying one without the other is not possible. Modify the balance or distribution settings to
obtain the desired musical ambience.
When changing an
distribution setting,
the balance setting is
deselected.
There is a difference in
sound quality between
the different audio
sources (radio, CD...). For optimum sound quality, the audio settings for Volume, Bass, Treble,
Equalizer and Loudness can be adapted to the different sound sources,
which may result in audible differences when changing source (radio,
CD...). Check that the audio settings for (Volume, Bass,
Treble, Equalizer, Loudness) are adapted to
the sources listened to. It is advisable to set the
AUDIO functions (Bass, Treble, Fr-Re balance,
Le-Ri balance) to the middle position, select the
"None", musical ambience and set the loudness
correction to the "Active" position in CD mode or
to the "Inactive" position in radio mode.

FREQUENTLY ASKED QUESTIONS



QUESTION



ANSWER



SOLUTION


With the engine off, the
system switches off after
a few minutes of use. When the engine is switched off, the system's operating time depends on
the battery charge.
The switch-off is normal: the system switches to economy mode and
switches off to prevent discharging of the vehicle's battery. Start the vehicle's engine to increase the battery
charge.
Playback of my USB
memory stick starts only
after a very long wait
(around 2 to 3 minutes). Some fi les supplied with the memory stick may greatly slow down access
to reading the memory stick (multiplication by 10 of the catalogue time). Delete the fi les supplied with the memory stick
and limit the number of sub-folders in the fi le
structure on the memory stick.
When I connect my
iPhone as telephone and
to the USB port at the
same time, I am unable
to play the music fi les. When the iPhone connects automatically as a telephone, it forces the
streaming function. The streaming function takes the place of the USB
function which is then not useable, there is a period without sound of the
track being played with Apple
® players. Disconnect and reconnect to the USB port
(the USB function takes priority over streaming).
When I connect my
Apple
® player or my
BlackBerry ® to the
USB port, I have alert
messages on the current
consumption by the USB
port. When charging, the current consumption of these smartphones is greater
than the rating of the USB port, which is 500mA.

355

The system is coded in such a way that it will only
operate in your vehicle.







AUDIO SYSTEM / BLUETOOTH

01 First steps


For safety reasons, the driver must only carry out
operations which require prolonged attention while the
vehicle is stationary.
When the engine is switched off and to prevent
discharging of the battery, the audio system may switch
off after a few minutes.



CONTENTS

02 Steering mounted controls

03 Main menu

04 Audio

05 Using the telephone

06 Audio settings

07 Screen menu map

Frequently asked questions p.
p.
p.
p.
p.
p.
p.
p.
356
357
358
359
370
378
379
381

01

Automatic search up/down for radio
frequencies.
Select previous/next CD, USB,
streaming track.
Navigation in a list.
Display the list of stations
received, CD/MP3 tracks or
folders.
Long press: managing the
classifi cation of MP3/WMA
fi les/update the list of stations
received.

Abandon the current
operation.
Up one level (menu or
folder).


On/Off.
Selection of AM / FM /
DAB * wavebands.
Select preset radio station.
Long press: store a station.
Select screen display
between modes:
Full screen: Audio
(or telephone if call in
progress)/
In a window: Audio
(or telephone if call in
progress) - Time or Trip
computer.
Long press: black screen
(DARK).


Audio settings:
audio ambiences, treble,
bass, loudness, distribution,
left/right balance, front/rear
fader, automatic volume.
Access to main menu.

TA (Traffi c
Announcement)
function On/Off.
Long press:
access to type of
information.
Select source:
Radio, CD, AUX, USB,
Streaming.
Accept an incoming
call.
Confi rmation or display of
contextual menu.
Manual step by step search up/down
for radio frequencies.
Select previous/next MP3 folder.
Select previous/next folder/genre/artist/
playlist in the USB device.
Navigation in a list.

Volume adjustment.

FIRST STEPS


*
Depending on model.

357
02 STEERING MOUNTED CONTROLS




- Change the audio source.
Long press: mute.


- Increase volume.


- Decrease volume.


- Radio: display the list of stations.
Media: display the list of tracks.
Long press: update the list of
stations received.




- Rotation:
Radio: search for the previous /
next station.
Media: previous / next track.
Press: confi rmation.


- Access to telephone menu:
Dial / Directory / Calls list / Voice
mail box.


- Move in the menus.
Press: confi rmation.


- Abandon the current operation.

03

" Multimedia
": Media parameters,
Radio parameters.
" Trip computer
": Warning log.

For a detailed global view of the
menus available, refer to "Screen
menu map" section.

" Bluetooth connection
":
Connections management,
Search for a device.
" Telephone
": Call, Directory
management, Telephone
management, Hang up.

MAIN MENU


" Personalisation-confi guration
": Defi ne
the vehicle parameters, Choice of language,
Display confi guration, Choice of units, Date
and time adjustment.










Screen C