DODGE DURANGO 2020 Owners Manual

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Uconnect works seamlessly with Apple
CarPlay®, the smarter, more secure way to use
your iPhone® in the car, and stay focused on
the road. Use your Uconnect Touchscreen
display, the vehicle's knobs and controls, and
your voice with Siri to get access to Apple
Music®, Maps, Messages, and more.
To use Apple CarPlay®, make sure you are
using iPhone® 5 or later, have Siri enabled in
Settings, ensure your iPhone® is unlocked for
the very first connection only, and then use the
following procedure:

1. Connect your iPhone® to one of the media
USB ports in your vehicle.

NOTE:
Be sure to use the factory-provided Lightning
cable that came with your phone, as after -
market cables may not work. 2. Once the device is connected and recognized, the “Phone” icon on the drag &
drop menu bar changes to the Apple
CarPlay® Icon.

Apple CarPlay®

Once Apple CarPlay® is up and running on your
Uconnect system, the following features can be
utilized using your iPhone’s® data plan:
Phone
Music
Messages
Maps
NOTE:
To use Apple CarPlay® make sure that cellular
data is turned on, and that you are in an area
with cellular coverage. Your data and cellular
coverage is shown on the left side of the radio
screen.
NOTE:
Requires compatible iPhone®. See dealer for
phone compatibility. Data plan rates apply.
Vehicle user interface is a product of Apple®.
Apple CarPlay® is a trademark of Apple® Inc.
iPhone® is a trademark of Apple® Inc., regis -
tered in the US and other countries. Apple®
terms of use and privacy statements apply.
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Apple CarPlay® Phone
With Apple CarPlay®, push and hold
the VR button on the steering wheel to
activate a Siri voice recognition
session. You can also press and hold
the Home button within Apple CarPlay® to start
talking to Siri. This allows you to make calls or
listen to voice mail as you normally would using
Siri on your iPhone®.
NOTE:
Only temporarily pushing the VR button on the
steering wheel launches a built-in VR session,
not a Siri session, and it will not function with
Apple CarPlay®.
Apple CarPlay® Music
Apple CarPlay® allows you to access
all your artists, playlists, and music
from iTunes®. Using your iPhone’s®
data plan, you can also use select
third party audio apps including music, news,
sports, podcasts and more.
Apple CarPlay® Messages
Just like Phone, Apple CarPlay®
allows you to use Siri to send or reply
to text messages. Siri can also read incoming text messages, but
driver’s will not be able to read messages, as
everything is done via voice.
Apple CarPlay® Maps
To use your Apple® Maps for
navigation on your Uconnect system,
launch Apple CarPlay®, and push and
hold the VR button on the steering
wheel to use Siri to set your desired destination.
Alternatively, choose a nearby destination by
pressing Destinations and selecting a category,
by launching Siri from the destinations page, or
even by typing in a destination.
NOTE:
If the Voice Recognition (VR) button is not held,
and is only pushed, the built-in Uconnect VR
prompts you and any navigation command said
launches the built-in Uconnect navigation
system.
Apple CarPlay® Apps
To use a compatible app with Apple CarPlay®,
you must have the compatible app downloaded,
and you must be signed in to the app. Refer to http://www.apple.com/ios/carplay/
(US Residents) or https://www.apple.com/ca/
ios/carplay/
(Canadian Residents) to see the
latest list of available apps for Apple CarPlay®.
Android Auto™ And Apple CarPlay® Tips And
Tricks
AutoPlay
AutoPlay is a feature of the Uconnect system
that automatically begins playing music off of
the connected device, as soon as it is
connected. This feature can be turned on or off
in the Uconnect Settings, within the Audio
Settings category. Its default setting is on.
NOTE:
AutoPlay® is not supported by Android Auto™.

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Android Auto™ Automatic Bluetooth® Pairing
After connecting to Android Auto™ for the first
time and undergoing the setup procedure, the
smartphone will automatically pair to the
Uconnect system via Bluetooth® without any
setup required every time it is within range, if
Bluetooth® is turned on.
NOTE:
Android Auto™ features cannot be used with
Bluetooth®, a USB connection is required for its
use. Android Auto™ uses both Bluetooth® and
USB connections to function, and the
connected device will be unavailable to other
devices when connected using Android Auto™.
Multiple Devices Connecting To The Uconnect
System
It is possible to have multiple devices
connected to the Uconnect system. For
example, if using Android Auto™/Apple
CarPlay®, the connected device will be the one
that will be used to place hands-free phone calls
or send hands-free text messages. However,
another device can also be paired to the
Uconnect system, via Bluetooth®, as an audio
source, so the passenger can stream music. NOTE:
If using a Samsung device, every time it is
connected to a media USB, and there is
another device plugged in, you will need to
manually change the configuration of the
USB connection in order for the Samsung
device to send data.
The Uconnect 4 built-in media functions will
be unavailable when Android Auto™/Apple
CarPlay® are in use.
PHONE MODE
Overview

Uconnect 4 With 7-inch Display Radio Phone Menu

Uconnect Phone is a voice-activated,
hands-free, in-vehicle communications system.
Uconnect Phone allows you to dial a phone
number with your mobile phone.
1 — Favorite Contacts
2 — Mobile Phone Battery Life
3 — Currently Paired Mobile Phone
4 — Siri
5 — Mute Microphone
6 — Transfer To/From Uconnect System
7 — Conference Call*
8 — Phone Settings
9 — Text Messaging**
10 — Direct Dial Pad
11 — Recent Call Log
12 — Browse Phone Book Entries
13 — End Call
14 — Call/Redial/Hold
15 — Do Not Disturb
16 — Reply With Text Message
* — Conference Call feature only available on
Global System Mobile (GSM) mobile devices
** — Text messaging feature not available on all
mobile phones [requires Bluetooth® Message Ac
-
cess Profile (MAP) profile]
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Uconnect Phone supports the following
features:
Voice Activated Features
Hands-Free dialing via Voice (“Call John
Smith Mobile” or, “Dial 248-555-1212”).
Hands-Free text-to-speech listening of your
incoming SMS messages.
Hands-Free text message replying (Forward
one of 18 pre-defined SMS messages to
incoming calls/text messages).
Redialing last dialed numbers (“Redial”).
Calling back the last incoming call number
(“Call Back”).
Viewing call logs on screen (“Show incoming
calls,” “Show outgoing calls,” “Show missed
calls,” “Show recent calls”).
Searching contacts phone number (“Search
for John Smith Mobile”).
NOTE:
Examples of Voice Commands are provided
throughout this manual. For quick use, go to the
Voice Command Quick Reference Section. Screen Activated Features

Dialing via keypad using touchscreen.
Viewing and calling contacts from phone -
books displayed on the touchscreen.
Setting favorite contact phone numbers so
they are easily accessible on the main phone
screen.
Viewing and calling contacts from recent call
logs.
Reviewing your recent incoming SMS.
Listening to music on your Bluetooth® device
via the touchscreen.
Pairing up to 10 phones/audio devices for
easy access to connect to them quickly.
NOTE:
Your phone must be capable of SMS messaging
via Bluetooth® for messaging features to work
properly.
Your mobile phone’s audio is transmitted
through your vehicle’s audio system; the system
automatically mutes your radio when using the
Uconnect Phone. For Uconnect customer support:
US residents - visit UconnectPhone.com or
call:
877-855-8400
Canadian residents - (English) call:
800-465-2001
or (French) call:
800-387-9983
Visit UconnectPhone.com
Uconnect Phone allows you to transfer calls
between the system and your mobile phone as
you enter or exit your vehicle and enables you to
mute the system's microphone for private
conversation.
WARNING!
ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility
and assume all risks related to the use of the
Uconnect features and applications in this
vehicle. Only use Uconnect when it is safe to
do so. Failure to do so may result in an
accident involving serious injury or death.

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The Uconnect Phone is driven through your
Bluetooth® “Hands-Free Profile” mobile phone.
Uconnect features Bluetooth® technology - the
global standard that enables different
electronic devices to connect to each other
without wires or a docking station, so Uconnect
Phone works no matter where you stow your
mobile phone (be it your purse, pocket, or
briefcase), as long as your phone is turned on
and has been paired to the vehicle's Uconnect
Phone. The Uconnect Phone allows up to
10 mobile phones or audio devices to be linked
to the system. Only one linked (or paired) mobile
phone and one audio device can be used with
the system at a time.
Uconnect Phone Button
The Uconnect Phone button on your steering
wheel is used to get into the phone mode and
make calls, show recent, incoming, outgoing
calls, view phonebook etc.
Uconnect Voice Command Button
The Uconnect Voice Command button on your
steering wheel is only used for “barge in” and
when you are already in a call and you want to
send tones or make another call. The button on your steering wheel is also used
to access the Voice Commands for the
Uconnect Voice Command features if your
vehicle is equipped. Please see the Uconnect
Voice Command section for direction on how to
use the button.
The Uconnect Phone is fully integrated with the
vehicle's audio system. The volume of the
Uconnect Phone can be adjusted either from
the radio volume control knob or from the
steering wheel radio control.
Phone Operation
Operation
Voice commands can be used to operate the
Uconnect Phone and to navigate through the
Uconnect Phone menu structure. Voice
commands are required after most Uconnect
Phone prompts. There are two general methods
for how Voice Command works:

1. Say compound commands like “Call John
Smith mobile”.

2. Say the individual commands and allow the system to guide you to complete the task. You will be prompted for a specific command
and then guided through the available options.
Prior to giving a voice command, one must
wait for the beep, which follows the “Listen”
prompt or another prompt.
For certain operations, compound
commands can be used. For example,
instead of saying “Call” and then “John
Smith” and then “mobile”, the following
compound command can be said: “Call John
Smith mobile.”
For each feature explanation in this section,
only the compound command form of the
voice command is given. You can also break
the commands into parts and say each part
of the command when you are asked for it.
For example, you can use the compound
command form voice command “Search for
John Smith,” or you can break the compound
command form into two voice commands:
“Search Contact” and when asked “John
Smith.” Please remember, the Uconnect
Phone works best when you talk in a normal
conversational tone, as if speaking to
someone sitting a few feet/meters away from
you.
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Natural Speech
Your Uconnect Phone Voice system uses a
Natural Language Voice Recognition (VR)
engine.
Natural speech allows the user to speak
commands in phrases or complete sentences.
The system filters out certain non-word
utterances and sounds such as “ah” and “eh.”
The system handles fill-in words such as “I
would like to.”
The system handles multiple inputs in the same
phrase or sentence such as “make a phone
call” and “to Kelly Smith”. For multiple inputs in
the same phrase or sentence, the system
identifies the topic or context and provides the
associated follow-up prompt such as “Who do
you want to call?” in the case where a phone
call was requested but the specific name was
not recognized.
The system utilizes continuous dialog; when the
system requires more information from the user
it will ask a question to which the user can
respond without pushing the Voice Command
button on your steering wheel. Help Command
If you need assistance at any prompt, or if you
want to know your options at any prompt, say
“Help” following the beep.
To activate the Uconnect Phone from idle,
simply push the Phone button (if active) on your
steering wheel and say a command or say
“Help.” All Uconnect Phone sessions begin with
a push of the VR button or the Phone button (if
active) on the radio control head.
Cancel Command
At any prompt, after the beep, you can say
“Cancel” and you will be returned to the main
menu.
You can also push the VR button or Phone
button (if active) on your steering wheel when
the system is listening for a command and be
returned to the main or previous menu.
Pair (Link) Uconnect Phone To A Mobile Phone
To begin using your Uconnect Phone, you must
pair your compatible Bluetooth®-enabled
mobile phone. Mobile phone pairing is the
process of establishing a wireless connection
between a cellular phone and the Uconnect
system.To complete the pairing process, you need to
reference your mobile phone Owner's Manual.
Please visit UconnectPhone.com for complete
mobile phone compatibility information.
NOTE:
You must have Bluetooth® enabled on your
phone to complete this procedure.
The vehicle must be in PARK.

1. Place the ignition in the ACC or ON/RUN position.

2. Press the Phone button in the Menu Bar on the touchscreen.
NOTE:
If there are no phones currently connected with
the system, a pop-up will appear asking if you
would like to pair a mobile phone.
3. Select “Yes” to begin the pairing process.

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4. Search for available devices on your
Bluetooth®-enabled mobile phone.
Press the Settings button on your mobile
phone.
Select Bluetooth® and ensure it is
enabled. Once enabled, the mobile
phone will begin to search for Bluetooth®
connections.

Pairing A Phone

If “No” is selected, and you still would like to
pair a mobile phone, press the Phone Set-
tings button from the Uconnect Phone main
screen.
Select “Paired Phones”, and then press
the Add Device button on the touch -
screen.
Search for available devices on your
Bluetooth®-enabled mobile phone (see
below). When prompted on the phone,
select “Uconnect” and accept the
connection request.
5. Uconnect Phone will display an in progress screen while the system is connecting.
6. When your mobile phone finds the Uconnect system, select “Uconnect.”
7. When prompted on the mobile phone, accept the connection request from
Uconnect Phone.
NOTE:
Some mobile phones will require you to enter
the PIN.
8. When the pairing process has successfully completed, the system will prompt you to
choose whether or not this is your favorite
phone. Selecting “Yes” will make this phone
the highest priority. This phone will take precedence over other
paired phones within range and will connect
to the Uconnect system automatically when
entering the vehicle. Only one mobile phone
and/or one Bluetooth® audio device can be
connected to the Uconnect system at a
time. If “No” is selected, simply select
“Uconnect” from the mobile phone/audio
device Bluetooth® screen, and the
Uconnect system will reconnect to the
Bluetooth® device.
NOTE:
Software updates on your phone or the Ucon -
nect system may interfere with the Bluetooth®
connection. If this happens, simply repeat the
pairing process. However, first, make sure to
delete the device from the list of phones on your
Uconnect system. Next, be sure to remove
Uconnect from the list of devices in your
phone’s Bluetooth® settings.
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Pair Additional Mobile Phones

1. Press the Phone Settings button on the
touchscreen from the Phone main screen.

2. Press the Add Device button on the touchscreen.
3. Search for available devices on your Bluetooth®-enabled mobile phone. When
prompted on the phone, enter the name
and PIN shown on the Uconnect screen.
4. Uconnect Phone will display an in process screen while the system is connecting.
5. When the pairing process has successfully completed, the system will prompt you to
choose whether or not this is your favorite
phone. Selecting “Yes” will make this phone
the highest priority. This phone will take
precedence over other paired phones within
range.
NOTE:
For phones which are not made a favorite, the
phone priority is determined by the order in
which it was paired. The latest phone paired will
have the higher priority. You can also use the following VR commands to
bring up the Paired Phone screen from any
screen on the radio:
“Show Paired Phones” or
“Connect My Phone”
Pair A Bluetooth® Streaming Audio Device

1. Press the Media button on the touchscreen to begin.

2. Change the Source to Bluetooth®.
3. Press the Bluetooth® button on the touchscreen to display the Paired Audio
Devices screen.
4. Press the Add Device button on the touchscreen.
NOTE:
If there is no device currently connected with
the system, a pop-up will appear.
5. Search for available devices on your Bluetooth®-enabled audio device. When
prompted on the device, enter the PIN
shown on the Uconnect screen. 6. Uconnect Phone will display an in process
screen while the system is connecting.
7. When the pairing process has successfully completed, the system will prompt you to
choose whether or not this is your favorite
device. Selecting “Yes” will make this device
the highest priority. This device will take
precedence over other paired devices
within range.
NOTE:
For devices which are not made a favorite, the
device priority is determined by the order in
which it was paired. The latest device paired will
have the higher priority.
You can also use a following VR command to
bring up a list of paired audio devices:
“Show Paired Phones” or
“Connect My Phone”

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Connecting To A Particular Mobile Phone Or
Audio Device After Pairing
Uconnect Phone will automatically connect to
the highest priority paired phone and/or Audio
Device within range. If you need to choose a
particular phone or Audio Device follow these
steps:

1. Press the Phone Settings button on the
touchscreen.

2. Press the Paired Phones or Paired Audio Sources button on the touchscreen.
3. Press to select the particular Phone or the particular Audio Device. A pop-up menu will
appear, press “Connect Phone”.
4. Press the X button to exit out of the Settings screen.
Disconnecting A Phone Or Audio Device

1. Press the Phone Settings button on the touchscreen.

2. Press the Paired Phones or Paired Audio Devices button on the touchscreen.
3. Press the Settings button located to the right of the device name. 4. The option’s pop-up will be displayed.
5. Press the Disconnect Device button on the
touchscreen.
6. Press the X button to exit out of the Settings screen.
Deleting A Phone Or Audio Device

1. Press the Phone Settings button on the touchscreen.

2. Press the Pair Phones or Paired Audio Devices button on the touchscreen.
3. Press the Settings button located to the right of the device name for a different
Phone or Audio Device than the currently
connected device.
4. The option’s pop-up will be displayed.
5. Press the Delete Device button on the touchscreen.
6. Press the X button to exit out of the Settings screen. Making A Phone Or Audio Device A Favorite

1. Press the Phone Settings button on the
touchscreen.

2. Press the Paired Phones or Paired Audio Devices button on the touchscreen.
3. Press the Settings button located to the right of the device name.
4. The option’s pop-up will be displayed.
5. Press the Make Favorite button on the touchscreen; you will see the chosen device
move to the top of the list.
6. Press the X to exit out of the Settings screen.
Phonebook Download (Automatic Phonebook
Transfer From Mobile Phone) — If Equipped
If equipped and specifically supported by your
phone, Uconnect Phone automatically
downloads names (text names) and number
entries from the mobile phone’s phonebook.
Specific Bluetooth® Phones with Phonebook
Access Profile may support this feature.
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See Uconnect website, UconnectPhone.com,
for supported phones.
To call a name from a downloaded mobile
phone book, follow the procedure in the
“Uconnect Voice Recognition Quick Tips”
section.
Automatic download and update of a phone
book, if supported, begins as soon as the
Bluetooth® wireless phone connection is
made to the Uconnect Phone, for example,
after you start the vehicle.
A maximum of 5,000 contact names with
four numbers per contact will be downloaded
and updated every time a phone is
connected to the Uconnect Phone.
Depending on the maximum number of
entries downloaded, there may be a short
delay before the latest downloaded names
can be used. Until then, if available, the previ -
ously downloaded phonebook is available for
use.
Only the phonebook of the currently
connected mobile phone is accessible.
This downloaded phonebook cannot be
edited or deleted on the Uconnect Phone.
These can only be edited on the mobile
phone. The changes are transferred and
updated to Uconnect Phone on the next
phone connection.
Managing Your Favorites
There are two ways you can add an entry to your
Favorites.

1. After loading the mobile phonebook, press the Favorites button on the touchscreen,
and then press one of the +Add favorite
Contact buttons that appears on the list.

2. After loading the mobile phonebook, select Contacts from the Phone main screen, and
then select the appropriate number. Press
the down arrow symbol button next to the
selected number to display the options
pop-up. In the pop-up select Add to
Favorites.
NOTE:
If the Favorites list is full, you will be asked to
remove an existing favorite. To Remove A Favorite

1. To remove a Favorite, select “Favorites”
from the Phone main screen.

2. Next select the down arrow icon next to the contact you want to remove from your
favorites. This will bring up the options for
that favorite contact.
3. Press “Remove from Favs”.
Phone Call Features
The following features can be accessed through
the Uconnect Phone if the feature(s) are
available and supported by Bluetooth® on your
mobile service plan. For example, if your mobile
service plan provides three-way calling, this
feature can be accessed through the Uconnect
Phone. Check with your mobile service provider
for the features that you have.

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