INFINITI Q50 2014 Infiniti Intouch

10. Voice recognition
10-14
Information Command
1st Command2nd Command3rd CommandAction
Information Infiniti Connection Connect to the Infiniti Connection Response Specialists.
Operator Connect to the Infiniti Connection Response Specialists
Where am I? Displays the information of the current position.
Fuel Prices Displays the fuel prices.
Weather Forecast Display the weather forecast.
Current Weather Display the nearby weather (current weather).
Sports Scores Display the sports scores.
Traffic Information Turns the traffic information system on or off.
Route Information Display the route information.
Vehicle Information Command
1st Command2nd CommandAction
Vehicle Info. Temperature <60-90 (8F)>/<18-
32 (8C)> Change the set temperature.
Climate Control ON/OFF Turns on/off the Climate Control system.
Fuel Economy Displays fuel economy information.
Energy Flow (models with hy-
brid system) Displays energy flow information.

VOICE RECOGNITION SETTINGS
The voice recognition functions can be set.
1. Push

10. Voice recognition
10-16 MEMO

11 Troubleshooting guide
Customer assistance.......................................... 11-2
System unit ....................................................... 11-3Liquid crystal display .................................... 11-3
Audio system..................................................... 11-4 HD Radio technology ..................................... 11-4
Compact Disc (CD) player .............................. 11-6
iPod
®player ................................................. 11-8
USB memory ............................................... 11-10
Bluetooth
®streaming audio ........................ 11-11
Bluetooth®Hands-Free Phone System ............. 11-13 Monitor system (if so equipped)...................... 11-16
Navigation (if so equipped) ............................. 11-17
Basic operations ........................................ 11-17
Vehicle icon ............................................... 11-18
Route calculation and visual guidance ....... 11-20
Voice guidance .......................................... 11-22
Traffic information...................................... 11-23
Infiniti Connection
TM.................................. 11-24
Voice recognition ............................................ 11-25

11. Troubleshooting guide
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CUSTOMER ASSISTANCE
For assistance or inquiries about the
INFINITI Navigation System, or to order
updated map data, contact the INFINITI
NAVIGATION SYSTEM HELPDESK. See the
contact information on the inside front
cover of this manual.

SYSTEM UNIT
LIQUID CRYSTAL DISPLAY
SymptomPossible cause Possible solution
The screen is too dark. The cabin temperature is too low.Wait until the cabin temperature becomes moderate.
Screen brightness is set to the maximum darkness. Adjust the brightness setting of the screen.
“Screen Settings” (page 2-16)
The screen is too bright. Screen brightness is set to the maximum bright-
ness. Adjust the brightness setting of the screen.
“Screen Settings”
(page 2-16)
A small black spot or a small bright spot appears on
the screen. This is a typical phenomenon for liquid crystal
displays.This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power cables,
ham radios or other radio devices equipped to other
vehicles may adversely affect the screen.This is not a malfunction.
Image lag appears on the screen. This is a typical phenomenon for liquid crystal
displays. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is less than 508F(0 8C). Wait until the cabin temperature rises to within 508F
(08C) and 1228F (508C).
When looking at the screen from an angle, the
screen lightens or darkens. This is a typical phenomenon for liquid crystal
displays.Adjust the brightness setting of the screen.
“Screen Settings”
(page 2-16)
The screen turns blue or an error message is
displayed on the upper display. A system malfunction has occurred.
Contact an INFINITI retailer for an inspection.
The SD card is not inserted into the slot correctly. If the SD card containing map data is accidentally removed, after reinserting the SD card containing
map data into the slot, place the ignition switch in
the OFF position and then place back in the ON
position again.
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11. Troubleshooting guide
11-4
AUDIO SYSTEM
HD RADIO TECHNOLOGY
Sound
SymptomPossible cause Possible solution
Delay in digital audio on HD Radio broadcasts. The radio acquires an analog station first and blends to an digital signal.This is not a malfunction.
Audio skip, stutter or echo. The radio station has not properly aligned the
digital and analog audio. Verify correct operation on another station. Report
any station with poor performance.
Volume changing up/down. The radio station has not properly aligned digital
and analog audio level. Verify correct operation on another station and
check www.hdradio.com for stations in the area.
Report any station with poor performance.
Sound fading in and out. The transition between analog and digital is taking
place (blending). Verify transition performance on several stations in
the area. Report any stations with poor alignment.
Excessive blending (Transition between analog and
digital). The receiver is located near the edge of the digital
coverage area.Refer to hdradio.com to verify radio stations in your
coverage area.
Digital audio not better than analog audio. Audio processing on the digital audio at a station can potentially decrease the digital audio sound
quality.Verify correct operation on another station. Report
any station with poor performance.

Functional
SymptomPossible cause Possible solution
Keep losing my local stations. The digital coverage is slightly less than the analog
signal coverage. Verify correct operation on another station. This is
expected behavior.
Shadowing (urban / terrain) can cause reduced
digital coverage. Verify correct operation on another station.
Some data fields are blank. Text information is sent at the broadcaster’s
discretion. Verify correct operation on another station. Report
station issues.
Text information is truncated / appears to be more
available. The display is limited to a fixed number of
characters and more data is being sent than can be
shown.This is intended behavior. Refer to the Owners
Manual for ability to access addition.
AM reception changes at night AM stations are required by the government (FCC) to
lower their power at night. This is not a malfunction.
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11. Troubleshooting guide
11-6
COMPACT DISC (CD) PLAYER
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down.Insert a CD with the label side facing up.
Moisture condensation occurs inside the unit. Wait until the moisture evaporates (approximately 1 hour).
The cabin temperature is too high. Wait until the cabin temperature becomes moderate.
The disc is scratched or dirty. A disc is not always
playable if it is scratched. Wipe off any dirt from the disc.
Depending on the condition in which they are
stored, discs may become unreadable due to
deterioration (for example, keeping the discs in the
passenger compartment, etc.). Change the disc with a deterioration-free disc. Do
not use a deteriorated disc. The label surface of the
disc may crack or chip, and the layer of the label
surface may eventually peel off.
The compressed audio files cannot be played back. If both music CD files (CD-DA data) and compressed audio files (MP3 data, etc.) are mixed on one disc,
the audio compression files cannot be played back.Prepare a disc that includes compressed audio files
only.
The files are not named using characters that are
compliant with the specifications. Use the character codes and the number of
characters that are compliant with the specifications
for folder names and file names. In addition, always
use
“.MP3”, “.WMA”, “.mp3”or“.wma” for file
extensions.
It takes a long time before the music starts playing. The disc contains a large amount of data. Some time may be required to check the files. It is recommended that unnecessary folders or any files
other than compressed audio files should not be
recorded in a disc.
The sound quality is poor. The disc is dirty. Wipe off any dirt from the disc.

SymptomPossible cause Possible solution
No sounds are played though the CD play time is
displayed. The system plays back the first track of the mix
mode disc. (Mix mode is a format in which data
except music is recorded on the first track and
music data is recorded on one other than the first
track in a session.)Play back music data that are recorded on one other
than the first track.
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writing
depth, writing width, etc. might not match the
specifications. Create a disc using different writing speed settings,
etc.
The system skips the selected track and moves to
the next track. A non-MP3/WMA file is given an extension of
“.
MP3”, “.WMA”, “.mp3”or“.wma”. Prepare MP3/WMA files.
The system plays back a file that is prohibited due
to copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations in the disc are changed by the writing software while the files are written in the
disc.Check the settings of the writing software, and
create a new disc.
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