service INFINITI QX4 2001 Factory Service Manual

SEL442W
IIf trouble codes are displayed with ªTIME = 0º, repair/replace
the system according to ªSYMPTOM CHART 1 (SELF-DIAG-
NOSIS ITEM)º, EL-369.
IIn this case, both ªMAYDAYº and ªINFORMATIONº indicator
lamps illuminate for more than 30 seconds while the ignition
switch is in the ON position.
NOTE:
The time data in CONSULT-II ªSELF-DIAG RESULTSº mode
displays the number of ignition switch cycles without the
same malfunctioning occurring.
SEL443W
IIf trouble codes are displayed with ªTIME=1orgreaterº, it
means that the trouble code is historical data. So no further
diagnosis is required.
NOTE:
If trouble codes are displayed with ªTIME=1orgreaterº even
though the INFINITI Communicator has never been serviced.
Intermittent incidents may occur. Check the system, refer to
ªTrouble Diagnoses for Intermittent Incidentº, EL-377.
IIf the system does not detect any trouble, the IVCS indicators
will turn off after bulb check (self-diagnosis) is completed while
the ignition switch is in the ON position.
NOTE:
IThe trouble codes cannot be erased by CONSULT-II.
IAfter 50 ignition cycles, the trouble codes are no longer
displayed in the CONSULT-II ªSELF-DIAG RESULTSº
mode.
IThe IVCS unit does not count the ignition switch cycles
unless the ignition switch is OFF for more than 3 minutes
between each ignition switch cycle.
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INFINITI COMMUNICATOR (IVCS)
CONSULT-II (Cont'd)
EL-365

Trouble DiagnosesNBEL0184WORK FLOWNBEL0184S01
SEL101WA
*1: EL-364
*2: EL-369*3: EL-369
*4: EL-370*5: EL-379
WARNING:
IWhenever possible, set the system to ªDemonstration
modeº if INFINITI Communicator system needs to be acti-
vated during service procedures. (For details of the dem-
onstration mode, refer to EL-379.)
IIf you activate the INFINITI Communicator system (when
the system is not in the demonstration mode), the Com-
municator Response Center operator may dispatch police.
INFINITI COMMUNICATOR (IVCS)
Trouble Diagnoses
EL-368

SEL532V
PRELIMINARY CHECKNBEL0184S021. Turn ignition switch ON.
2. Check ªMAYDAYº, ªINFORMATIONº, ªREDIALº and ªNO SER-
VICEº indicator lamps operation.
SEL516V
IIf no malfunction is detected, indicator lamps will turn off after
the bulb check (self-diagnosis) is terminated for about 30 sec-
onds or more.
NOTE:
IBulb check (self-diagnosis) is not performed unless the ignition
switch has been turned off for at least 3 minutes.
IBulb check is not performed during contact with Communica-
tor Response Center.
SEL517V
IIf the system detects malfunctions, both ªMAYDAYº and
ªINFORMATIONº indicator lamps remain illuminated. Perform
self-diagnosis using CONSULT-II and repair or replace the sys-
tem. Refer to ªHow to Perform Self-diagnosisº, EL-364.
NOTE:
For details of indicator lamps operation, refer to ªINDICATOR
LAMPS OPERATIONº, EL-354.
SYMPTOM CHART 1 (CONSULT-II SELF-DIAGNOSIS
ITEM)
NBEL0184S03
Detected items
(Screen items)Description Service procedure
CONNECTION ERROR
[GPS ANTENNA]Connection error between GPS antenna and IVCS unit.Go to GPS ANTENNA CHECK,
EL-376.
CELLULAR PHONE
[TWB ERROR]Communication error between CPU in the IVCS unit and
transceiverReplace IVCS unit.
MEMORY ERROR Inner memory error of the IVCS unit Replace IVCS unit.
CONNECTION ERROR
[AIR BAG]Connection error between air bag diagnosis sensor unit
and IVCS unit.Go to AIR BAG DIAGNOSIS SEN-
SOR COMMUNICATION CHECK,
EL-376.
CONNECTION ERROR [IVMS or
S/ENT]Connection error between smart entrance control unit
and IVCS unit.
If this error occurs, alarm notification and auto door
unlock may not operate.Go to SMART ENTRANCE CON-
TROL UNIT COMMUNICATION
CHECK, EL-376.
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INFINITI COMMUNICATOR (IVCS)
Trouble Diagnoses (Cont'd)
EL-369

NOTE:
After replacing IVCS unit, set up the replaced IVCS unit. Refer
to ªSystem Setting (When IVCS Unit is Replaced.)º in EL-381.
SYMPTOM CHART 2 (BASED ON SYMPTOM)NBEL0184S04Before referencing this chart, confirm the operation of the indicator
lamps. Refer to ªPRELIMINARY CHECKº in EL-369. If the indica-
tors show the system is malfunctioning, perform the self-diagnosis
using CONSULT-II.
Symptom Diagnoses/service procedure Reference page
ªMAYDAYº, ªINFORMATIONº, ªRE-DIALº,
ªNO SERVICEº indicator lamps do not illu-
minate when ignition switch is turned to ON
position. (Bulb check is NG.)1. Power supply and ground circuit for IVCS unit check EL-371
2. Indicator lamps check EL-372
Mayday/Information call does not operate.1. IVCS switch check EL-373
2. INFINITI Communicator operation check in demonstration
modeEL-379
Remote door unlocking function does not
operate.1. Back door handle switch check EL-374
2. Remote door unlock function check EL-374
3. INFINITI Communicator operation check in demonstration
modeEL-379
Stolen vehicle tracking function does not
operate.1. Stolen vehicle tracking setting check
(Check whether the function is disabled or not.)EL-375
2. INFINITI Communicator operation check in demonstration
modeEL-379
Alarm notification function does not oper-
ate.1. Alarm notification setting check
(Check whether the function is disabled or not.)EL-375
2. INFINITI Communicator operation check in demonstration
modeEL-379
Hands free telephone cannot be operated
by using steering switch.
(Cellular phone operates properly by using
handset.)1. Telephone steering switch check EL-377
No sounds related to the telephone are
heard from Front RH speaker. (If the audio
does not operate properly, check the audio
system.)1. Check harness for open or short between IVCS unit and
audio unit.Ð
The ªNO SERVICEº indicator lamp is not
turned off. (Even if a contract with tele-
phone carrier has not been made, the indi-
cator lamp remains illuminated.)1. Make sure the vehicle is in an area with cellular service. Ð
2. Check cellular phone antenna feeder cable connection. Ð
Cellular phone does not operate properly.1. Check hand set connector connection. Ð
2. Check hand set. Ð
No sound is transmitted to the other party
by hands free telephone.1. Check harness for open or short between IVCS unit and
microphone.Ð
2. Replace microphone. (IVCS switch assembly) Ð
INFINITI COMMUNICATOR (IVCS)
Trouble Diagnoses (Cont'd)
EL-370

GPS ANTENNA CHECK=NBEL0184S11
1 CHECK VOLTAGE FOR GPS ANTENNA
1. Disconnect GPS feeder cable connector from IVCS unit.
2. Turn ignition switch ON.
3. Check voltage at IVCS unit GPS feeder cable terminal.
SEL106W
Does approx. 5V exist?
Ye s©Replace GPS antenna.
No©Replace IVCS unit.
AIR BAG DIAGNOSES SENSOR UNIT
COMMUNICATION CHECK
NBEL0184S12
1 AIR BAG OPERATION CHECK
Turn ignition switch ON and check air bag warning lamp operation. (For details, refer to RS-38.)
Does air bag warning lamp operate properly?
Ye s©Check harness connector connection between air bag diagnosis sensor unit and IVCS
unit.
No©Check supplemental restraint system. Refer to RS-29.
SMART ENTRANCE CONTROL UNIT COMMUNICATION
CHECK
NBEL0184S13
1 CHECK SMART ENTRANCE CONTROL UNIT OPERATION
Check the system related smart entrance control unit operation. (e.g.: power door lock, power window)
Does the system operate properly?
Ye s©Check harness for open or short between smart entrance control unit and IVCS unit.
No©Check smart entrance control unit. Refer to ªSMART ENTRANCE CONTROL UNITº in
the Service Manual. (EL-324)
INFINITI COMMUNICATOR (IVCS)
Trouble Diagnoses (Cont'd)
EL-376

TELEPHONE STEERING SWITCH CHECK=NBEL0184S14
1 CHECK POWER SUPPLY FOR STEERING SWITCH
Check power supply for steering switch.
Does horn work?
Ye s©Check the following.
I10A fuse (No. 54, located in fuse and fusible link box)
IHorn relay
IHarness for open or short
No©GO TO 2.
2 CHECK STEERING SWITCH SUB-HARNESS
1. Remove driver's air bag module. For removal procedure, refer to RS section.
2. Check steering switch sub-harness for open or short and ground screw.
For details of the harness circuit, refer to ªSTEERING SWITCHº, EL-30.
OK or NG
OK©Check harness for open or short between telephone steering switch and IVCS unit. If the
circuit is OK, replace telephone steering switch.
NG©Replace or repair the harness.
Trouble Diagnoses for Intermittent IncidentNBEL0185DESCRIPTIONNBEL0185S01An intermittent incident may be occurring if all of the following conditions exist.
IBoth ªMAYDAYº emergency and ªINFORMATIONº indicators have shown that the system is malfunction-
ing.
ICONSULT-II self-diagnosis result screen indicates a trouble code with ªTIME=1orgreaterº.
IThe INFINITI Communicator system has not been previously serviced.
To find out the cause of a malfunction, follow the procedures shown below.
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INFINITI COMMUNICATOR (IVCS)
Trouble Diagnoses (Cont'd)
EL-377

Demonstration ModeNBEL0186DESCRIPTIONNBEL0186S01By setting up the system in the demonstration mode, automatic
dialing operation can be confirmed by ªMAYDAYº emergency and
ªINFORMATIONº switch operation.
Automatic dialing in this mode is connected to the demonstration
center of Communicator Response Center, and is different from the
normal service.
When the contract with Communicator Response Center is not
concluded, all the INFINITI Communicator operations are con-
nected to the demonstration center.
Connection to Communicator Response Center in this mode will
not be charged by Communicator Response Center nor will the call
be handled as an emergency.
SEL453W
SYSTEM OPERATION CHECKNBEL0186S021. Touch ªCONFIGURATIONº.
SEL454W
2. Touch ªDEMO MODEº.
SEL455W
3. Touch ªONº. Now, the system is in demonstration mode. (To
return to normal mode, touch ªOFFº.)
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INFINITI COMMUNICATOR (IVCS)
Demonstration Mode
EL-379

SEL528V
4. Touch ªBACKº key of CONSULT-II until ªSELECT SYSTEMº
appears, then turn off CONSULT-II.
5. Turn ignition switch to the OFF position.
6. Disconnect CONSULT-II DDL connector.
7. Start the engine.
8. Touch the ªMAYDAYº or ªINFORMATIONº switches. Then the
system will call the demonstration center.
SEL529V
9. Check INFINITI Communicator operation.
IIf contact with Communicator Response Center is successful,
system is OK.
NOTE:
During the system contact to Communicator Response Cen-
ter in demonstration mode, ªREDIALº and ªNO SERVICEº indi-
cators blink alternately.
SEL530V
IIf ªNO SERVICEº indicator illuminates and the contact to Com-
municator Response Center is unsuccessful, retry from other
location where the cellular connection seems good. (e.g.;
move the vehicle outside of the workshop and retry.)
NOTE:
If ªNO SERVICEº indicator frequently illuminates from a loca-
tion where the cellular connection seems good, check the con-
nection of the feeder cable for the cellular phone antenna.
SEL531V
IIf ªREDIALº indicator lamp illuminates and the contact to Com-
municator Response Center is unsuccessful, the cellular net-
work is busy or there are no open cellular channels. The sys-
tem will redial automatically.
NOTE:
If redial fails several times, confirm whether the roaming
agreement of customer's cellular provider at the vehicle loca-
tion is available or not.
WARNING:
IMake sure to turn the demonstration mode OFF before
returning the vehicle to the owner.
IIn the demonstration mode, any service from Communica-
tor Response Center is not available. Therefore, even if
the customer encounters an emergency, no service will be
dispatched.
INFINITI COMMUNICATOR (IVCS)
Demonstration Mode (Cont'd)
EL-380

SELF-DIAGNOSIS RESULTS=NBEL0231S03
Diagnosed
itemDisplayed
colorDetailed result DescriptionDiagnoses/service procedure
Recheck system at each check or
replacement (When malfunction is
eliminated, further repair work is
not required.)
ªGPS
Antennaº
(GPS
antenna con-
nection)Green ÐGPS antenna is connected to dis-
play & NAVI control unit correctly.Ð
YellowConnection to the follow-
ing unit is abnormal. See
the Service Manual for
further diagnosis.GPS antenna connection error is
detected.1. Check GPS antenna feeder cable
connection at display & NAVI
control unit.
2. Visually check GPS antenna
feeder cable. If NG, replace GPS
antenna assembly.
3. Replace GPS antenna.
ªNavigationº
(Display &
NAVI control
unit)Green Ð No failure is detected. Ð
Red [*** is abnormal.]Display & NAVI control unit is mal-
functioning.Replace display & NAVI control unit.
GraySelf-diagnosis for CD-
ROM DRIVER of DISP &
NAVI was not conducted
due to no insertion of
CD-ROM.Any CD-ROM is not inserted or dis-
play & NAVI control unit is malfunc-
tioning.1. Confirm that map CD-ROM is not
inserted into display & NAVI con-
trol unit.
2. Replace display & NAVI control
unit.
YellowCD-ROM or CD-ROM
DRIVER of DISP & NAVI
is abnormal. See the
Service Manual for fur-
ther diagnosis.Display & NAVI control unit judges
that inserted CD-ROM is malfunc-
tioning.
Map CD-ROM or CD-ROM driver of
the unit is malfunctioning.1. Confirm the disk is installed cor-
rectly (not up side down.)
2. Perform ªCD-ROM VERSION
CHECKº in EL-405 to confirm
whether correct CD-ROM is
inserted or not.
3. Check the disk surface. Are there
any scratches, abrasions or pits
on the surface?
4. Replace the CD-ROM.
5. Replace display & NAVI control
unit. CD-ROM is abnormal.
Please check the disc.Inserted map CD-ROM can not be
read.
Map CD-ROM or CD-ROM driver of
the unit is malfunctioning.
Connection to the follow-
ing unit is abnormal. See
the Service Manual for
further diagnosis.GPS antenna connection error is
detected.1. Check GPS antenna feeder cable
connection at display & NAVI
control unit.
2. Visually check GPS antenna
feeder cable. If NG, replace GPS
antenna assembly.
3. Replace GPS antenna.
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NAVIGATION SYSTEM
Self-diagnosis Mode (Cont'd)
EL-399

ªERROR HISTORYº TABLE=NBEL0232S02
Detected items Description Diagnosis/service procedureRefer-
ence
page
Gyro sensor disconnectedCommunications malfunction between
display & NAVI control unit and internal
gyroPerform self-diagnosis to confirm
whether the display & NAVI control unit
is malfunctioning or not. If no failure is
detected, a momentary and/or tempo-
rary malfunction may have been caused
by strong electromagnetic wave interfer-
ence.EL-397
Connection problem of speed
sensorInput malfunction of display & NAVI con-
trol unit and speed sensorCheck vehicle speed sensor signal in
ªDiagnosis for signals from the carº
mode. If the input signal is not detected
correctly, check harness for open or
short between combination meter and
display & NAVI control unit.EL-404
GPS disconnected
Communications malfunction between
display & NAVI control unit and GPS
boardPerform self-diagnosis to confirm
whether the display & NAVI control unit
is malfunctioning or not. If no failure is
detected, a momentary and/or tempo-
rary malfunction may have been caused
by strong electromagnetic wave interfer-
ence.EL-397 GPS transmission cable malfunc-
tion
GPS input line connection error
GPS TCXO overThe transmission circuit of the GPS
board frequency synchronization oscilla-
tor (inside the display & NAVI control
unit) is sending an oscillation frequency
that is greater or less than the set value.A location error occurs. Strong electro-
magnetic wave interference may have
occurred. The GPS antenna may be in a
very hot or very cold environment. This
is usually a temporary malfunction.Ð
GPS TCXO under
GPS ROM malfunction
Internal malfunction of GPS board RAM
or ROM inside the display & NAVI con-
trol unit.Perform self-diagnosis to confirm
whether the display & NAVI control unit
is malfunctioning or not. If no failure is
detected, a momentary and/or tempo-
rary malfunction may have been caused
by strong electromagnetic wave interfer-
ence.EL-397 GPS RAM malfunction
GPS RTC malfunctionMalfunction of GPS board clock IC
inside the display & NAVI control unit.
GPS antenna disconnected ÐPerform self-diagnosis to confirm GPS
antenna connection. If no failure is
detected, a momentary and/or tempo-
rary malfunction may have been caused
by a strong impact.EL-405
Low voltage of GPSPower supply voltage for GPS board
inside the display & NAVI control unit is
low.1. Check power supply circuits for dis-
play & NAVI control unit.EL-417
2. Perform self-diagnosis to confirm
GPS antenna connection.EL-397
3. If above diagnosis results are OK, a
momentary and/or temporary malfunc-
tion may have been caused by a strong
impact.Ð
CD-ROM communication errorCD-ROM driver malfunction (inside the
display & NAVI control unit)Perform self-diagnosis to confirm
whether the display & NAVI control unit
is malfunctioning or not. If no failure is
detected, a momentary and/or tempo-
rary malfunction may have been caused
by strong electromagnetic wave interfer-
ence.EL-397
NAVIGATION SYSTEM
Confirmation/Adjustment Mode (Cont'd)
EL-402