service INFINITI QX56 2011 Factory Service Manual

PRECAUTIONSDEF-3
< PRECAUTION >
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PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000006349779
The Supplemental Restraint System such as “A IR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severi ty of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the “SRS AIR BAG” and “SEAT BELT” of this
Service Manual.
WARNING:
• To avoid rendering the SRS inoper ative, which could increase the risk of personal injury or death in
the event of a collision that would result in air ba g inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.
 Improper maintenance, including in correct removal and installation of the SRS, can lead to personal
injury caused by unintentional act ivation of the system. For removal of Spiral Cable and Air Bag
Module, see the “SRS AIR BAG”.
 Do not use electrical test equipm ent on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identi fied by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
WARNING:
 When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the
ignition ON or engine running, DO NOT use air or electric power tools or strike near the sensor(s)
with a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly
causing serious injury.
 When using air or electric power tools or hammers , always switch the ignition OFF, disconnect the
battery, and wait at least 3 minutes before performing any service.
Precaution Necessary for Steering Wh eel Rotation after Battery Disconnect
INFOID:0000000006299422
NOTE:
 Before removing and installing any control units, first tu rn the push-button ignition switch to the LOCK posi-
tion, then disconnect both battery cables.
 After finishing work, confirm that all control unit connectors are connected properly, then re-connect both
battery cables.
 Always use CONSULT-III to perform self-diagnosis as a part of each function inspection after finishing work.
If a DTC is detected, perform trouble diagnos is according to self-diagnosis results.
This vehicle is equipped with a push-button ignition switch and a steering lock unit.
If the battery is disconnect ed or discharged, the steering wheel will lock and cannot be turned.
If turning the steering wheel is required with the battery disconnected or discharged, follow the procedure
below before starting the repair operation.
OPERATION PROCEDURE
1. Connect both battery cables. NOTE:
Supply power using jumper cables if battery is discharged.
2. Turn the push-button ignition switch to ACC position. (At this time, the steering lock will be released.)
3. Disconnect both battery cables. The steering lock wil l remain released with both battery cables discon-
nected and the steering wheel can be turned.
4. Perform the necessary repair operation.
Revision: 2010 May2011 QX56

DLK-1
BODY EXTERIOR, DOORS, ROOF & VEHICLE SECURITY
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CONTENTS
DOOR & LOCK
PRECAUTION ................ ...............................8
PRECAUTIONS .............................................. .....8
Precaution for Supplemental Restraint System
(SRS) "AIR BAG" and "SEAT BELT PRE-TEN-
SIONER" ............................................................. ......
8
Precaution Necessary for Steering Wheel Rota-
tion after Battery Disconnect .....................................
8
Precautions For Xenon Headlamp Service ...............9
Work ..........................................................................9
PREPARATION ...........................................10
PREPARATION .............................................. ....10
Commercial Service Tools .................................. ....10
SYSTEM DESCRIPTION .............................11
COMPONENT PARTS ................................... ....11
DOOR LOCK SYSTEM .............................................11
DOOR LOCK SYSTEM :
Component Parts Location ................................ ....
11
DOOR LOCK SYSTEM : Component Description ....12
AUTOMATIC BACK DOOR SYSTEM .......................13
AUTOMATIC BACK DOOR SYSTEM :
Component Parts Location ................................ ....
14
AUTOMATIC BACK DOOR SYSTEM :
Component Description ..........................................
15
SYSTEM (POWER DOOR LOCK SYSTEM) .....16
System Diagram .................................................. ....16
System Description .................................................16
SYSTEM (INTELLIGENT KEY SYSTEM) ..........18
INTELLIGENT KEY SYSTEM ...................................18
INTELLIGENT KEY SYSTEM : System Diagram ....18
INTELLIGENT KEY SYSTEM : System Descrip-
tion ..........................................................................
18
DOOR LOCK FUNCTION ...................................... ....19
DOOR LOCK FUNCTION : System Diagram ..........19
DOOR LOCK FUNCTION : System Description .....19
BACK DOOR OPEN FUNCTION ........................... ....21
BACK DOOR OPEN FUNCTION : System Dia-
gram ........................................................................
21
BACK DOOR OPEN FUNCTION : System De-
scription ...................................................................
21
REMOTE KEYLESS ENTRY FUNCTION ..................23
REMOTE KEYLESS ENTRY FUNCTION : Sys-
tem Diagram ........................................................ ....
23
REMOTE KEYLESS ENTRY FUNCTION : Sys-
tem Description ........................................................
23
KEY REMINDER FUNCTION ................................ ....25
KEY REMINDER FUNCTION : System Diagram ....25
KEY REMINDER FUNCTION : System Descrip-
tion ...........................................................................
26
WELCOME LIGHT FUNCTION ............................. ....26
WELCOME LIGHT FUNCTION : System Diagram
....
26
WELCOME LIGHT FUNCTION : System Descrip-
tion ...........................................................................
26
WARNING FUNCTION .......................................... ....27
WARNING FUNCTION : System Description ..........27
SYSTEM (AUTOMATIC BACK DOOR SYS-
TEM) ..................................................................
31
System Diagram .................................................. ....31
System Description ..................................................31
SYSTEM (INTEGRATED HOMELINK
TRANSMITTER) ................................................
37
System Description .............................................. ....37
DIAGNOSIS SYSTEM (BCM) ...........................38
COMMON ITEM ..................................................... ....38
COMMON ITEM : CONSULT-III Function (BCM -
COMMON ITEM) .....................................................
38
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DLK-2
DOOR LOCK .............................................................39
DOOR LOCK : CONSULT-III Function (BCM -
DOOR LOCK) .........................................................
39
INTELLIGENT KEY ................................................ ...40
INTELLIGENT KEY : CONSULT-III Function
(BCM - INTELLIGENT KEY) ...................................
41
TRUNK ................................................................... ...44
TRUNK : CONSULT-III Function (BCM - TRUNK) ...44
DIAGNOSIS SYSTEM (AUTOMATIC BACK
DOOR CONTROL UNIT) ...................................
45
CONSULT-III Function (AUTOMATIC BACK
DOOR CONTROL UNIT) ..................................... ...
45
ECU DIAGNOSIS INFORMATION ..............46
BCM ................................................................ ...46
List of ECU Reference ......................................... ...46
AUTOMATIC BACK DOOR CONTROL MOD-
ULE ....................................................................
47
Reference Value .................................................. ...47
Fail Safe .................................................................49
DTC Inspection Priority Chart ..............................49
DTC Index ..............................................................50
WIRING DIAGRAM .....................................51
DOOR & LOCK SYSTEM ............................... ...51
Wiring Diagram - DOOR & LOCK SYSTEM - ...... ...51
AUTOMATIC BACK DOOR SYSTEM ...............66
Wiring Diagram - AUTOMATIC BACK DOOR
SYSTEM - ............................................ ...................
66
INTEGRATED HOMELINK TRANSMITTER
SYSTEM ............ .............................................. ...
75
Wiring Diagram - INTEGRATED HOMELINK
TRANSMITTER SYSTEM - ....................................
75
BASIC INSPECTION ...... .............................77
DIAGNOSIS AND REPAIR WORK FLOW ..... ...77
Work Flow ............................................................ ...77
INSPECTION AND ADJUSTMENT ...................80
ADDITIONAL SERVICE WHEN REMOVING BAT-
TERY NEGATIVE TERMINAL ............................... ...
80
ADDITIONAL SERVICE WHEN REMOVING
BATTERY NEGATIVE TERMINAL : Description ....
80
ADDITIONAL SERVICE WHEN REMOVING
BATTERY NEGATIVE TERMINAL : Work Proce-
dure ........................................................................
80
ADDITIONAL SERVICE WHEN REPLACING
CONTROL UNIT (BCM) ......................................... ...
80
ADDITIONAL SERVICE WHEN REPLACING
CONTROL UNIT (BCM) : Description ....................
80
ADDITIONAL SERVICE WHEN REPLACING
CONTROL UNIT (BCM) : Work Procedure .......... ...
80
ADDITIONAL SERVICE WHEN REPLACING (AU-
TOMATIC BACK DOOR CONTROL MODULE) .......
80
ADDITIONAL SERVICE WHEN REPLACING
(AUTOMATIC BACK DOOR CONTROL MOD-
ULE) : Description ................................................ ...
80
ADDITIONAL SERVICE WHEN REPLACING
(AUTOMATIC BACK DOOR CONTROL MOD-
ULE) : Work Procedure ........................................ ...
80
DTC/CIRCUIT DIAGNOSIS ........................82
U1000 CAN COMM CIRCUIT ......................... ...82
Description ........................................................... ...82
DTC Logic ...............................................................82
Diagnosis Procedure ...............................................82
U1010 CONTROL UNIT (CAN) .........................83
DTC Logic ............................................................ ...83
Diagnosis Procedure ...............................................83
B2401 IGNITION POWER SUPPLY CIRCUIT ...84
DTC Logic ............................................................ ...84
Diagnosis Procedure ...............................................84
B2403 ENCODER ..............................................85
DTC Logic ............................................................ ...85
Diagnosis Procedure ...............................................85
B2409 HALF LATCH SWITCH ..........................86
DTC Logic ............................................................ ...86
Diagnosis Procedure ...............................................86
Component Inspection ............................................87
B2416 TOUCH SENSOR RH ............................88
DTC Logic ............................................................ ...88
Diagnosis Procedure ...............................................88
Component Inspection ............................................89
B2417 TOUCH SENSOR LH .............................90
DTC Logic ............................................................ ...90
Diagnosis Procedure ...............................................90
Component Inspection ............................................91
B2419 OPEN SWITCH ......................................92
DTC Logic ............................................................ ...92
Diagnosis Procedure ...............................................92
Component Inspection ............................................93
B2420 CLOSE SWITCH ....................................95
DTC Logic ............................................................ ...95
Diagnosis Procedure ...............................................95
Component Inspection ............................................96
B2421 CLUTCH OPERATION TIME .................97
DTC Logic ............................................................ ...97
Diagnosis Procedure ...............................................97
B2422 BACK DOOR STATE .............................98
DTC Logic ............................................................ ...98
Revision: 2010 May2011 QX56

DLK-8
< PRECAUTION >
PRECAUTIONS
PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000006225828
The Supplemental Restraint System such as “A IR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severi ty of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and w hether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the “SRS AIR BAG” and “SEAT BELT” of this
Service Manual.
WARNING:
• To avoid rendering the SRS inopera tive, which could increase the risk of personal injury or death in
the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISS AN/INFINITI dealer.
 Improper maintenance, including in correct removal and installation of the SRS, can lead to personal
injury caused by unintent ional activation of the system. For re moval of Spiral Cable and Air Bag
Module, see the “SRS AIR BAG”.
 Do not use electrical test equipmen t on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identi fied by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
WARNING:
 When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the ignition ON or engine running, DO NOT use air or electric power tools or strike near the sensor(s)
with a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly
causing serious injury.
 When using air or electric power tools or hammers , always switch the ignition OFF, disconnect the
battery, and wait at least 3 minu tes before performing any service.
Precaution Necessary for Steering W heel Rotation after Battery Disconnect
INFOID:0000000006225829
NOTE:
 Before removing and installing any control units, first tu rn the push-button ignition switch to the LOCK posi-
tion, then disconnect bot h battery cables.
 After finishing work, confirm that all control unit connectors are connected properly, then re-connect both
battery cables.
 Always use CONSULT-III to perform self-diagnosis as a part of each function inspection after finishing work.
If a DTC is detected, perform trouble diagnos is according to self-diagnosis results.
For vehicle with steering lock unit, if the battery is disconnected or discharged, the steering wheel will lock and
cannot be turned.
If turning the steering wheel is required with the bat tery disconnected or discharged, follow the operation pro-
cedure below before starting the repair operation.
OPERATION PROCEDURE
1. Connect both battery cables. NOTE:
Supply power using jumper cables if battery is discharged.
2. Turn the push-button ignition switch to ACC position. (At this time, the steering lock will be released.)
3. Disconnect both battery cables. The steering lock wi ll remain released with both battery cables discon-
nected and the steering wheel can be turned.
4. Perform the necessary repair operation.
Revision: 2010 May2011 QX56

PRECAUTIONSDLK-9
< PRECAUTION >
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5. When the repair work is completed, re-connect both battery cables. With the brake pedal released, turn
the push-button ignition switch from ACC position to ON position, then to LOCK position. (The steering
wheel will lock when the push-button ignition switch is turned to LOCK position.)
6. Perform self-diagnosis check of a ll control units using CONSULT-III.
Precautions For Xenon Headlamp ServiceINFOID:0000000006225830
WARNING:
Comply with the follow ing warnings to prevent any serious accident.
 Disconnect the battery cable (neg ative terminal) or the power supply fuse before installing, remov-
ing, or touching the xenon headlamp (bulb included). The xenon headlamp contains high-voltage
generated parts.
 Never work with wet hands.
 Check the xenon headlamp ON-OFF status after assem bling it to the vehicle. Never turn the xenon
headlamp ON in other conditions. Connect th e power supply to the vehicle-side connector.
(Turning it ON outside the lamp case m ay cause fire or visual impairments.)
 Never touch the bulb glass immediately afte r turning it OFF. It is extremely hot.
CAUTION:
Comply with the follow ing cautions to prevent an y error and malfunction.
 Install the xenon bulb securely. (I nsufficient bulb socket installation may melt the bulb, the connec-
tor, the housing, etc. by high-vol tage leakage or corona discharge.)
 Never perform HID circuit inspection with a tester.
 Never touch the xenon bulb glass with ha nds. Never put oil and grease on it.
 Dispose of the used xenon bulb after p acking it in thick vinyl without breaking it.
 Never wipe out dirt and cont amination with organic solven t (thinner, gasoline, etc.).
WorkINFOID:0000000006225831
 After removing and installing the opening/closing parts, be sure to carry out fitting adjustments to check their
operational.
 Check the lubrication level, damage, and wear of each part. If necessary, grease or replace it.
Revision: 2010 May2011 QX56

DLK-10
< PREPARATION >
PREPARATION
PREPARATION
PREPARATION
Commercial Service ToolsINFOID:0000000006225832
Tool name Description
Engine ear Locates the noise
Remover tool Removes the clips, pawls, and metal clips
Power tool
Hook and pick tool Press tumbler stopper
SIIA0995E
JMKIA3050ZZ
PIIB1407E
JMJIA0490ZZ
Revision: 2010 May2011 QX56

DLK-78
< BASIC INSPECTION >
DIAGNOSIS AND REPAIR WORK FLOW
1.GET INFORMATION FOR SYMPTOM
1. Get detailed information from the customer about the symptom (the condition and the environment when
the incident/malfunction occurred).
2. Check operation condition of the function that is malfunctioning.
>> GO TO 2.
2.CHECK FOR DTC
1. Check BCM for DTC.
2. Perform the following procedure if DTC is displayed.
- Record DTC and freeze frame data (print them out with CONSULT-III).
- Erase DTC.
- Study the relationship between the cause detected by DTC and the symptom described by the customer.
3. Check related service bulletins for information.
Are any symptoms described or any DTC detected?
Symptom is described, DTC is displayed>>GO TO 3.
Symptom is described, DTC is not displayed>>GO TO 4.
Symptom is not described, DTC is displayed>>GO TO 5.
3.CONFIRM THE SYMPTOM
Confirm the symptom described by the customer.
Connect CONSULT-III to the vehicle in the “DATA MO NITOR” mode and check real time diagnosis results.
Verify relation between the symptom and the condition when the symptom is detected.
>> GO TO 5.
4.CONFIRM THE SYMPTOM
Confirm the symptom described by the customer.
Connect CONSULT-III to the vehicle in the “DATA MO NITOR” mode and check real time diagnosis results.
Verify relation between the symptom and the condition when the symptom is detected.
>> GO TO 6.
5.PERFORM DTC CONFIRMATION PROCEDURE
Perform DTC Confirmation Procedure for the display ed DTC, and then check that DTC is detected again.
At this time, always connect CONSULT-III to the vehicle, and check diagnostic results in real time.
If two or more DTCs are detected, refer to BCS-56, "
DTCInspectionPriorityChart" (BCM) determine trouble
diagnosis order.
NOTE:
Perform Component Function Check if DTC Confirmati on Procedure is not included in Service Manual. This
simplified check procedure is an effective alternat ive though DTC cannot be detected during this check.
If the result of Component Function Check is NG, it is the same as the detection of DTC by DTC Confirmation
Procedure.
Is DTC detected?
YES >> GO TO 7.
NO >> Refer to GI-40, "
Intermittent Incident".
6.DETECT MALFUNCTIONING SYSTEM BY SYMPTOM DIAGNOSIS
Detect malfunctioning system according to SYMPTOM DIAGNOSIS based on the confirmed symptom in step
4, and determine the trouble diagnosis order based on possible causes and symptoms.
>> GO TO 7.
7.DETECT MALFUNCTIONING PART BY DIAGNOSTIC PROCEDURE
Inspect according to Diagnostic Procedure of the system.
NOTE:
Revision: 2010 May2011 QX56

DLK-80
< BASIC INSPECTION >
INSPECTION AND ADJUSTMENT
INSPECTION AND ADJUSTMENT
ADDITIONAL SERVICE WHEN REMOVING BATTERY NEGATIVE TERMINAL
ADDITIONAL SERVICE WHEN REMOVING BATTERY NEGATIVE TERMINAL : De-
scription
INFOID:0000000006225867
When the battery is disconnected from the negative terminal, it is necessary to perform initial setting to oper-
ate automatic back door control system normally.
NOTE:
The following specified operations are not performed under the non-initialized condition.
 Automatic back door open/close function
 Anti-pinch function
ADDITIONAL SERVICE WHEN REMOVING BATTERY NEGATIVE TERMINAL : Work
Procedure
INFOID:0000000006225868
1.INITIALIZATION
1. Fully close the back door manually. (when back door is already fully closed, this operation is not neces-
sary)
2. Perform automatic back door open/close operation of back door.
3. Check for noise or malfunctioning during operation.
4. Check that hazard lamp blinks and that warning buzzer operates.
NOTE:
Never touch back door, or allow foreign materials to be pinched in door, when performing automatic back door
open/close operation of back door, until it is in the fully closed or fully open position.
>> WORK END
ADDITIONAL SERVICE WHEN RE PLACING CONTROL UNIT (BCM)
ADDITIONAL SERVICE WHEN REPLACIN G CONTROL UNIT (BCM) : Description
INFOID:0000000006225869
Perform the system initialization when replacing BCM, replacing Intelligent Key or registering an additional
Intelligent Key.
ADDITIONAL SERVICE WHEN REPLACIN G CONTROL UNIT (BCM) : Work Proce-
dure
INFOID:0000000006225870
Refer to the CONSULT-III operation manual for the initialization procedure.
ADDITIONAL SERVICE WHEN REPLAC ING (AUTOMATIC BACK DOOR CON-
TROL MODULE)
ADDITIONAL SERVICE WHEN REPLACIN G (AUTOMATIC BACK DOOR CONTROL
MODULE) : Description
INFOID:0000000006225871
When replacing control module, or removing connector termi nal, it is necessary to perform initial setting to
operate automatic back door system normally.
NOTE:
The following specified operations are not performed under the non-initialized condition.
 Automatic back door open/close function
 Anti-pinch function
ADDITIONAL SERVICE WHEN REPLACIN G (AUTOMATIC BACK DOOR CONTROL
MODULE) : Work Procedure
INFOID:0000000006225872
1.INITIALIZATION
Revision: 2010 May2011 QX56

DLK-166
< DTC/CIRCUIT DIAGNOSIS >
INTEGRATED HOMELINK TRANSMITTER
INTEGRATED HOMELINK TRANSMITTER
Component Function CheckINFOID:0000000006256149
1.CHECK FUNCTION
Check that system receiver (garage door opener, et c.) operates with original hand-held transmitter.
Is the inspection result normal?
YES >> GO TO 2.
NO >> Receiver or hand-held transmitter is malfunctioning.
2.CHECK ILLUMINATE
1. Turn ignition switch OFF.
2. Does red light of transmitter illuminat e when any transmitter button is pressed?
Is the inspection result normal?
YES >> GO TO 3.
NO >> Refer to DLK-166, "
Diagnosis Procedure".
3.CHECK TRANSMITTER
Check transmitter with Tool*.
*:For details, refer to Technical Service Bulletin.
Is the inspection result normal?
YES >> Receiver or hand-held transmitter malfunction, not vehicle related.
NO >> Replace auto anti-dazzling inside mirror (integrated homelink transmitter).
Diagnosis ProcedureINFOID:0000000006256150
1.CHECK POWER SUPPLY
1. Turn ignition switch OFF.
2. Disconnect auto anti-dazzling inside mirror (integrated homelink transmitter) connector.
3. Check voltage between auto anti-dazzling inside mirro r (integrated homelink transmitter) harness connec-
tor and ground.
Is the inspection result normal?
YES >> GO TO 2.
NO-1 >> Check 10 A fuse [No. 6 located in the fuse block (J/B)].
NO-2 >> Harness for open or short between fuse and aut o anti-dazzling inside mirror (integrated homelink
transmitter).
2.CHECK GROUND CIRCUIT
Check continuity between auto anti-dazzling inside mi rror (integrated homelink transmitter) harness connector
and ground.
Is the inspection result normal?
YES >> GO TO 3.
NO >> Repair or replace harness.
(+)
(–)Vo l ta g e
(Approx.)
Auto anti-dazzling inside mirror
(Integrated homelink transmitter)
Connector Terminal
R25 6
Ground Battery voltage
10
Auto anti-dazzling inside mirror
(Integrated homelink transmitter) GroundContinuity
Connector Terminal
R25 8 Existed
Revision: 2010 May2011 QX56

SQUEAK AND RATTLE TROUBLE DIAGNOSESDLK-209
< SYMPTOM DIAGNOSIS >
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000006425595
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document t he facts and conditions when the noise occurs and any of
customer's comments; refer to DLK-213, "
Diagnostic Worksheet". This information is necessary to duplicate
the conditions that exist when the noise occurs.
 The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain all the facts and conditions that exist when the noise occurs (or does not occur).
 If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is
concerned about. This can be accomplished by performing a cruise test on the vehicle with the customer.
 After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
 Squeak – (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
 Creak – (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow mo vement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
 Rattle – (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contac t/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
 Knock – (Like a knock on a door)
Knock characteristics include hollow sounding/someti mes repeating/often brought on by driver action.
 Tick – (Like a clock second hand) Tick characteristics include gentle contacting of li ght materials/loose components/can be caused by driver
action or road conditions.
 Thump – (Heavy, muffled knock noise) Thump characteristics include softer k nock/dead sound often brought on by activity.
 Buzz – (Like a bumblebee)
Buzz characteristics include high frequency rattle/firm contact.
 Often the degree of acceptable noise level will vary depending up on the person. A noise that a technician may judge as acceptable may be very irritating to the customer.
 Weather conditions, especially humidity and temperat ure, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when the repair is reconfirmed.
SBT842
Revision: 2010 May2011 QX56