RENAULT SCENIC 2008 J84 / 2.G Multimedia ITS Service Manual
Manufacturer: RENAULT, Model Year: 2008, Model line: SCENIC, Model: RENAULT SCENIC 2008 J84 / 2.GPages: 71
Page 41 of 71
MULTIMEDIA
Fault finding - Interpretation of commands
86C
86C - 41V5 MR-372-J84-86C050$832.mif
ITS
Program no.: 0020
Vdiag No.: 04
AC007
SCREEN TEST: GRADATION OF GREY
NOTESThere must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Apply this procedure if the shade of grey shown on the display when the command is activated is incorrect.
Check the condition and connection of the display connector (component code 1127) and of the navigation
computer 32-track connector (component code 662) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connectors; otherwise, replace the wiring.
Check that the earth on connection 34GU of the component 1127 connector is perfect.
If the connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
Check that the earth on the MAN connection of component 1127 is perfect.
Check for + 12 V on connection BCP3 of the component 1127 connector.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
●connection code TB30,
●connection code 34HA,
●connection code 34GZ,
between components 1127 and 662.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
If the checks reveal no faults, but the gradation of grey displayed by the display is not correct, replace
component 1127.
AFTER REPAIRCarry out another fault finding check on the system.
ITSJ84ph2V1.0
Page 42 of 71
MULTIMEDIA
Fault finding - Interpretation of commands
86C
86C - 42V5 MR-372-J84-86C050$832.mif
ITS
Program no.: 0020
Vdiag No.: 04
AC009
MICROPHONE TEST
NOTESThere must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Apply this procedure if the Faulty connection message appears when these commands are activated.
Check the condition and connection of the microphone connector (component code 789) and of the navigation
computer 40-track connector (component code 662) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
●connection code 107J,
●connection code 107G,
●connection code 107F,
between components 789 and 662.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
If the checks reveal no faults but the microphone does not work, replace component 789.
AFTER REPAIRCarry out another fault finding check on the system.
ITSJ84ph2V1.0
Page 43 of 71
MULTIMEDIA
Fault finding - Customer complaints
86C
86C - 43V5 MR-372-J84-86C050$884.mif
ITS
Program no.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Customer complaints
NOTESOnly refer to these customer complaints after performing a full check with the
diagnostic tool.
NO DIALOGUE WITH THE COMPUTER ALP 1
THE SCREEN STAYS BLACKALP 2
NO VOICE MESSAGESALP 3
NO TRAFFIC INFORMATION MESSAGES APPEAR ON THE SCREEN ALP 4
POOR SATELLITE RECEPTIONALP 5
THE RADIO DOES NOT SWITCH ON AUTOMATICALLY OR GOES OFF AFTER
20 MINUTESALP 6
NO TIME DISPLAY OR TIME DISPLAY INCORRECT ALP 7
THE VOLUME DOES NOT CHANGE WITH A CHANGE IN VEHICLE SPEED ALP 8
POOR RADIO RECEPTIONALP 9
THE CD CHANGER DOES NOT WORK ALP 10
IMPOSSIBLE TO ALTER GPS GUIDANCE WHEN DRIVING ALP 11
ITSJ84ph2V1.0
MR-372-J84-86C050$884.mif
Page 44 of 71
MULTIMEDIA
Fault finding - Customer complaints
86C
86C - 44V5 MR-372-J84-86C050$884.mif
ITS
Program no.: 0020
Vdiag No.: 04
NOTESOnly refer to these customer complaints after performing a full check with the
diagnostic tool.
AFTER UPDATING THE NAVIGATION DVD, THE SYSTEM NO LONGER WORKS ALP 12
IMPOSSIBLE TO USE TELEPHONE WITH BLUETOOTH ALP 13
NOT POSSIBLE TO MAKE A CALL FROM THE NUMBERS STORED IN THE LIST OF
RECEIVED CALLSALP 14
THE CALL IS NOT TRANSFERRED TO THE NAVIGATION AND COMMUNICATION
SYSTEM IF A NUMBER IS DIALLED ON THE TELEPHONEALP 15
COMMUNICATIONS ARE SUBJECT TO INTERFERENCE IN BLUETOOTH ALP 16
THE PERSON CALLING USING THE COMMUNICATION SYSTEM CANNOT HEAR
ME VERY WELL OR CANNOT HEAR ME AT ALL (WITH BLUETOOTH)ALP 17
VOICE RECOGNITION IS NOT WORKING ALP 18
THE DISPLAY ON THE SCREEN STAYS FROZEN ALP 19
THE SCREEN DISPLAYS CONNECT A DIAGNOSTIC TOOL ALP 20
ITSJ84ph2V1.0
Page 45 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-45V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Fault finding charts
ALP 1 No dialogue with the computer
NOTESSwitch on the + after ignition feed to enter fault finding mode with the computer.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the battery connections.
Check the condition of the fuses.
Check the battery voltage.
Try the diagnostic tool on another vehicle.
Check:
–the connection between the diagnostic tool and the diagnostic sensor (wiring in good condition),
–the connection between the diagnostic sensor and the diagnostic socket (wiring in good condition).
Check for + 12 V on the 34HU connection of the navigation computer (component code 662).
Check for + 12 V battery feed on connection BP32, for + 12 V after ignition feed on connection AP43 and for
an earth on the NAM connection and on the MAM connection of the diagnostic socket (component code 225).
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
Check for + 12 V battery feed on connection BCP3 and an earth on connection MX of component 662.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
Disconnect the 32-track connector of component 662 and the connector of component 1657 to check
the insulation, continuity and absence of interference resistance of the following connections:
●connection code 34GA,
●connection code 34DZ,
between components 662 and 1657;
●connection code 107X,
●connection code 107W,
between components 1657 and 225;
●connection code BCP3,
between components 662 and 260;
●connection code MX,
between component 662 and earth MX.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP1ITSJ84ph2V1.0
MR-372-J84-86C050$936.mif
Page 46 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-46V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 2 the screen stays black
NOTESOnly check the customer complaint after performing a full check with the
diagnostic tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check that the display has not been deactivated.
Press the LIGHT button on the central control for 2 seconds to reactivate the display.
To check the supply to the display, switch on
the ignition, switch on the navigation system
and eject the navigation DVD.
Has the DVD been removed?
YES
Check for + 12 V on connection BCP3 and an earth
on connection MAN of the display (component
code 1127).
Are these tests correct?
YES
Check the insulation, continuity and the absence
of interference resistance of connection 34HU
between components 1127 and 1272.
–If the connection is correct, replace the display.
–If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for
repair), repair the wiring; otherwise, replace
the wiring.
NOCheck the condition of the supply fuse
(20A) (component code 260).
Has the fault disappeared?
YES NO
Check for + 12 V on
connection BCP3 and an
earth on connection MX of
the navigation computer
(component code 662).
NOCheck the insulation,
continuity and the absence
of interference resistance
of connections 34DB, 34DC
et 34DD between
components 662 and 1127.
YES Are these checks correct?
NO
If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair),
repair the wiring; otherwise, replace the wiring.
End of fault finding.
Contact Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP2ITSJ84ph2V1.0
Page 47 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-47V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 3 No voice messages
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check that the sound from the radio is coming through the front and rear speakers.
Otherwise, adjust the sound for all vehicle speakers. Press the SET button, select the audio; balance or fader
menus.
Check that voice guidance is activated.
Press the SET button and select the Navigation;
Guidance preference; Voice guidance menus.
Has voice guidance been activated?
YES
Ensure that the voice guidance volume has been
properly adjusted.
Press the SET button and select the Volume
and beeps, and Guidance volume menus.
Has the voice guidance volume been properly
adjusted?
YES
Has the fault disappeared?
NO
NOActivate voice guidance.
NOAdjust the voice guidance volume.
YESEnd of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP3ITSJ84ph2V1.0
Page 48 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-48V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 3
CONTINUED
Check the condition and the connection of the 32-track connector of the receiver (component code 261), of
the navigation central control connector (component code 1657) and of the 40-track connector of the navigation
computer (component code 662) (tabs bent, broken, oxidised, etc.).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and absence of interference resistance on connections TB27, 34HD and 34HG
between components 662 and 261.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
Has the fault disappeared?
NO YES
Contact Techline.
End of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITSJ84ph2V1.0
Page 49 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-49V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 4 No traffic information messages appear on the screen
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
TMC road information is disseminated via the FM
band on the radio. The TMC pictogram should be
green in order for the traffic information to be
received.
What colour is the TMC pictogram?
Green
The system is operating correctly, but there is no
traffic information to be transmitted.
Check that the traffic information display has been
activated.
Press the INFO button and select the TMC traffic
information; Traffic information adjustment;
Card display menus.
Has the display been activated?
YES
Check that the traffic information settings are
correct.
Press the INFO button and select the TMC traffic
information; Traffic information adjustment;
Type of information to be displayed; Traffic
information service menus.
Make any necessary adjustments.
GreyNo traffic information is being received.
NOActivate the traffic information display.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP4ITSJ84ph2V1.0
Page 50 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-50V5 MR-372-J84-86C050$936.mif
If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair),
repair the wiring; otherwise, replace the wiring.
ITS
Program No.: 0020
Vdiag No.: 04
ALP 5 Poor satellite reception
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Ensure there are no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
What colour is the GPS pictogram?
Green
The system operates normally.
Yellow
or
GreyPositioning is imprecise (yellow) or
impossible (grey) in the following areas:
forests, tunnels, valleys, under bridges
and in stormy weather.
Carry out a system test in an open area.
Check the condition and cleanliness of the
GPS aerial.
Check the insulation, continuity and
the absence of interference resistance
of connections 46CB and TB15 between
components 662 and 886.
NO Did it pass the tests?
YES
If the fault is still present, replace the GPS
aerial.
If the satellite reception is poor, contact
the Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP5ITSJ84ph2V1.0