tow TOYOTA RAV4 PLUG-IN HYBRID 2023 Repair Manual

8
525
8
When trouble arises
When trouble arises
8-1. Essential information
Emergency flashers .......... 526
If your vehicle has to be
stopped in an emergency
....................................... 526
If the vehicle is submerged or
water on the road is rising
....................................... 527
8-2. Steps to take in an emer-
gency
If your vehicle needs to be
towed .............................. 529
If you think something is wrong
....................................... 532
If a warning light turns on or a
warning buzzer sounds... 534
If a warning message is dis-
played ............................. 544
If you have a flat tire (vehicles
without spare tire) ........... 548
If you have a flat tire (vehicles
with spare tire) ................ 559
If the hybrid system will not
start ................................ 568
If you lose your keys ......... 570
If the fuel filler door cannot be
opened ........................... 570
If the electronic key does not
operate properly ............. 571
If the 12-volt battery is dis-
charged .......................... 573
If your vehicle overheats... 578
If the vehicle becomes stuck
....................................... 582

529
8
8-2. Steps to take in an emergency
When trouble arises
8-2.Ste ps to take in an emerg ency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
 The hybrid system warning mes-
sage is shown on the multi-infor-
mation display and the vehicle
does not move.
 The vehicle makes an abnormal
sound.
From the front
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer or commercial
towing service, using a wheel-
lift type truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.

5308-2. Steps to take in an emergency
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the power
switch off.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for short distances at under 30
km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
WARNING
■When towing the vehicle
Be sure to transport the vehicle with
all four wheels raised off the ground. If the vehicle is towed with the tires contacting the ground, the drivetrain
or related parts may be damaged, the vehicle may fly off the truck, or elec-tricity generated by the operation of
the motor may cause a fire to occur depending on the nature of the dam-age or malfunction.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type truck
●Do not tow the vehicle from the rear when the power switch is off. The steering lock mechanism (if
equipped) is not strong enough to hold the front wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow-ing at the opposite end of the raised
vehicle. Without adequate clear- ance, the vehicle could be dam-aged while being towed.
■Towing with a sling-type truck
Do not tow with a sling-type truck to prevent body damage.
Using a flatbed truck
Emergency towing

531
8
8-2. Steps to take in an emergency
When trouble arises
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
and towing eyelet. ( P.549,
560)
2 Using a flathead screwdriver,
remove eyelet cover ( ), and
then remove eyelet cover ( ).
To protect the bodywork, place a rag between the screwdriver and the vehi-cle body as shown in the illustration.
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench (if equipped) or hard
metal bar.
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle body.
6 Enter the vehicle being towed
and start the hybrid system.
Turn off the Parking Support Brake function. (if equipped): P.403
If the hybrid system does not start, turn
the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( P.321)
When the shift lever cannot be shifted:  P.316
■While towing
If the hybrid system is off, the power assist for the brakes and steering will
not function, making steering and brak- ing more difficult.
■Wheel nut wrench (if equipped)
●Vehicles without spare tire: Wheel nut wrench is installed in luggage com-
partment. ( P.550)
●Vehicles with spare tire: Wheel nut
wrench is in the tool bag in luggage compartment. ( P.560)
●Vehicles without wheel nut wrench:
Emergency towing proce-
dure
A
B

5328-2. Steps to take in an emergency
Wheel nut wrench can be purchased
at any authorized Toyota retailer or Toyota authorized repairer, or any reli-able repairer.
 Fluid leaks under the vehicle
(Water dripping from the air con-
ditioning after use is normal.)
 Flat-looking tires or uneven tire
wear
 High coolant temperature warn-
ing light flashes or come on
 Changes in exhaust sound
 Excessive tire squeal when cor-
nering
 Strange noises related to the
suspension system
 Pinging or other noises related to
the hybrid system
 Engine missing, stumbling or
running roughly
 Appreciable loss of power
WARNING
Observe the following precautions. Failure to do so may result in death or serious injury.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc. which place excessive stress on the towing eyelets, cables or chains.
The towing eyelets, cables or chains may become damaged, bro-ken debris may hit people, and
cause serious damage.
●Vehicles with steering lock function:
Do not turn the power switch off. There is a possibility that the steer-ing wheel is locked and cannot be
operated.
■Installing towing eyelets to the
vehicle
Make sure that towing eyelets are installed securely. If not securely
installed, towing eyelets may come loose during towing.
NOTICE
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer as soon as possi-
ble.
Visible symptoms
Audible symptoms
Operational symptoms

549
8
8-2. Steps to take in an emergency
When trouble arises
■A flat tire that cannot be repaired with the emergency tire puncture
repair kit
In the following cases, the tire cannot be repaired with the emergency tire punc-
ture repair kit. Contact any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
●When the tire is damaged due to driv- ing without sufficient air pressure
●When the tire lost air pressure due to a crack or damage in the tire sidewall
●When the tire is visibly separated from the wheel
●When the cut or damage to the tread is 4 mm (0.16 in.) long or more
●When the wheel is damaged
●When two or more tires have been punctured
●When there is more than one hole or cut in the damaged tire
●When the sealant has expired
Jack (if equipped)*1, 2
Emergency tire puncture repair kit
Towing eyelet
Location of the emergency tire puncture repair kit, jack and
tools
A
B
C

5608-2. Steps to take in an emergency
Jack
Spare tire
Towing eyelet
Jack handle
Wheel nut wrench
Location of the spare tire, jack and tools
A
B
C
D
E
WARNING
■Using the tire jack
Observe the following precautions.
Improper use of the tire jack may
cause the vehicle to suddenly fall off the jack, leading to death or serious injury.
●Do not use the tire jack for any pur-pose other than replacing tires or installing and removing tire chains.
●The equipped jack can only be used with your vehicle. Do not use
it with other vehicles.
●And do not use jacks from other
vehicles with your vehicle.
●Put the jack properly in its jack
point.

5648-2. Steps to take in an emergency
If foreign matter is on the wheel contact
surface, the wheel nuts may loosen while the vehicle is in motion, causing the tire to come off.
2 Install the spare tire and loosely
tighten each wheel nut by hand
by approximately the same
amount.
Turn the wheel nuts until the washers
come into contact with the disc
wheel .
3 Lower the vehicle.
4 Firmly tighten each wheel nut
two or three times in the order
shown in the illustration.
Tightening torque: 103 N•m (10.5 kgf•m, 76 ft•lbf)
5 Stow the flat tire, tire jack and all
tools.
■The compact spare tire
●The compact spare tire is identified by the label “TEMPORARY USE ONLY”
on the tire sidewall. Use the compact spare tire temporar-ily, and only in an emergency.
●Make sure to check the tire inflation pressure of the compact spare tire.
( P.591)
■When using the compact spare tire
As the compact spare tire is not equipped with a tire pressure warning
valve and transmitter, low inflation pres- sure of the spare tire will not be indi-cated by the tire pressure warning
system. Also, if you replace the compact spare tire after the tire pressure warning light comes on, the light remains on.
■When the compact spare tire is
attached
The vehicle height may become lower when driving with the compact spare tire
compared to when driving with standard tires.
A
B

5828-2. Steps to take in an emergency
1Stop the hybrid system. Set the
parking brake and shift the shift
lever to P.
Do not press the shift lever button after shifting the shift lever to P.
2 Remove the mud, snow or sand
from around the stuck tire.
3 Place wood, stones or some
other material to help provide
traction under the tires.
4 Restart the hybrid system.
5 Shift the shift lever to D or R and
release the parking brake. Then,
while exercising caution,
depress the accelerator pedal.
■When it is difficult to free the vehi-
cle
Press to turn off TRC. ( P.417)
If the vehicle becomes
stuck
Carry out the following proce-
dures if the tires spin or the
vehicle becomes stuck in mud,
dirt or snow:
Recovering procedure
WARNING
■When attempting to free a stuck vehicle
If you choose to push the vehicle back and forth to free it, make sure the surrounding area is clear to avoid
striking other vehicles, objects or peo- ple. The vehicle may also lunge for-ward or lunge back suddenly as it
becomes free. Use extreme caution.
■When shifting the shift lever
Be careful not to shift the shift lever with the accelerator pedal depressed.
This may lead to unexpected rapid
acceleration of the vehicle that may cause an accident resulting in death or serious injury.
NOTICE
■To avoid damaging the transmis-sion and other components
●Avoid spinning the wheels and depressing the accelerator pedal more than necessary.
●If the vehicle remains stuck even
after these procedures are per- formed, the vehicle may require towing to be freed.

5849-1. Specifications
9-1.Spec ific ations
*: Unladen vehicle
■Vehicle identification number
The vehicle identification number
(VIN) is the legal identifier for your
vehicle. This is the primary identifi-cation number for your Toyota. It is
used in registering the ownership of
your vehicle.
On some models, this number is on
Maintenance data (fuel, oil level, etc.)
Dimensions
Overall length*
GR SPORT
models4620 mm (181.9 in.)
Other models4600 mm (181.1 in.)
Overall width*1855 mm (73.0 in.)
Overall height*With18-inch wheels1685 mm (66.3 in.)
With19-inch wheels1690 mm (66.5 in.)
Wheelbase*2690 mm (105.9 in.)
Tread*
With18-inch wheelsFront1605 mm (63.2 in.)
Rear1625 mm (64.0 in.)
With19-inch wheelsFront1595 mm (62.8 in.)
Rear1615 mm (63.6 in.)
Weights
Gross vehicle mass2510 kg (5534 lb.)
Maximum permissible axle capacityFront1265 kg (2789 lb.)
Rear1315 kg (2899 lb.)
Drawbar load70 kg (154 lb.)
Towing capacity
Without brake750 kg (1653 lb.)
With brake
GR SPORT
models1400 kg (3086 lb.)
Other models1500 kg (3307 lb.)
Vehicle identification