vin INFINITI QX4 2001 Factory Repair Manual

Work FlowNBBT0024
SBT842
CUSTOMER INTERVIEWNBBT0024S01Interview the customer, if possible, to determine the conditions that exist when the noise occurs. Use the
Diagnostic Worksheet during the interview to document the facts and conditions when the noise occurs and
any customer's comments; refer to BT-8. This information is necessary to duplicate the conditions that exist
when the noise occurs.
IThe customer may not be able to provide a detailed description or the location of the noise. Attempt to
obtain all the facts and conditions that exist when the noise occurs (or does not occur).
IIf there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer
is concerned about. This can be accomplished by test driving the vehicle with the customer.
IAfter identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteris-
tics are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
ISqueak Ð (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard sur-
faces = higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
ICreak Ð (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
IRattle Ð (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
IKnock Ð (Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
ITick Ð (Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
IThump Ð (Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
IBuzz Ð (Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
IOften the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
IWeather conditions, especially humidity and temperature, may have a great effect on noise level.
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work Flow
BT-4

DUPLICATE THE NOISE AND TEST DRIVENBBT0024S02If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle ªtwistº.
5) At idle, apply engine load (electrical load, half-clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
IDrive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
IIf it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINSNBBT0024S03After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSENBBT0024S041. Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear: J-39565 and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
Iremoving the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fastener can
be broken or lost during the repair, resulting in the creation of new noise.
Itapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated
only temporarily.
Ifeeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
Iplacing a piece of paper between components that you suspect are causing the noise.
Ilooking for loose components and contact marks.
Refer to ªGeneric Squeak and Rattle Troubleshootingº, BT-6.
REPAIR THE CAUSENBBT0024S05IIf the cause is a loose component, tighten the component securely.
IIf the cause is insufficient clearance between components:
þ separate components by repositioning or loosening and retightening the component, if possible.
þ insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-
thane tape. A Nissan Squeak and Rattle Kit (J-43980) is available through your authorized Nissan Parts
Department.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the Nissan Squeak and Rattle Kit (J-43980). Each item can be ordered
separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 x 135 mm (3.94 x 5.31 in)/76884-71L01: 60 x 85 mm (2.36 x 3.35 in)/76884-71L02: 15 x
25 mm (0.59 x 0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 x 50 mm (1.97 x 1.97 in)/73982-50Y00: 10 mm (0.39 in) thick, 50 x
50 mm (1.97 x 1.97 in)
INSULATOR (Light foam block)
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work Flow (Cont'd)
BT-5

80845-71L00: 30 mm (1.18 in) thick, 30 x 50 mm (1.18 x 1.97 in)
FELT CLOTH TAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
68370-4B000: 15 x 25 mm (0.59 x 0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIRNBBT0024S06Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingNBBT0025Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANELNBBT0025S01Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLENBBT0025S02Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation procedures also apply to the center console.
DOORSNBBT0025S03Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the Nissan Squeak and Rattle Kit (J-43980) to repair the noise.
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work Flow (Cont'd)
BT-6

TRUNK=NBBT0025S04Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
2. Trunk lid striker out of adjustment
3. The trunk lid torsion bars knocking together
4. A loose license plate or bracket
Most of these incidents can be repaired by adjusting, securing or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINERNBBT0025S05Noises in the sunroof/headliner area can often be traced to one of the following:
1. Sunroof lid, rail, linkage or seals making a rattle or light knocking noise
2. Sunvisor shaft shaking in the holder
3. Front or rear windshield touching headliner and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
SEATSNBBT0025S06When isolating seat noises it's important to note the position the seat is in and the load placed on the seat
when the noise is present. These conditions should be duplicated when verifying and isolating the cause of
the noise.
Cause of seat noise include:
1. Headrest rods and holders
2. A squeak between the seat pad cushion and frame
3. The rear seat back lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOODNBBT0025S07Some interior noises may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noises include:
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
Generic Squeak and Rattle Troubleshooting (Cont'd)
BT-7

Removal and InstallationNBBT0004IWhen removing or installing hood, place a cloth or other padding on front fender panel and cowl top. This
prevents vehicle body from being scratched.
IBumper fascia is made of plastic. Do not use excessive force and be sure to keep oil away from it.
IHood adjustment: Adjust at hinge portion.
IHood lock adjustment: After adjusting, check hood lock control operation. Apply a coat of grease to hood
locks engaging mechanism.
IHood opener: Do not attempt to bend cable forcibly. Doing so increases effort required to unlock hood.
FRONT BUMPER ASSEMBLYNBBT0004S011. Remove screws and clips securing left and right sides of front fender protector.
2. Remove clips securing bumper fascia to radiator core support lower.
3. Remove clips securing radiator grille and remove the radiator grille.
4. Remove finisher and bolts securing left and right fog lamps and remove the lamps.
5. Remove bolts securing left and right radiator grille and remove the radiator grilles.
6. Remove bolts securing license plate bracket and remove the license plate bracket.
7. Remove clips securing bumper fascia to bumper reinforcement.
8. Remove bolts securing front fender to bumper fascia.
9. Extract bumper fascia assembly.
10. Remove bolts and nuts securing bumper reinforcement.
11. Extract bumper reinforcement.
SBT022A
BODY FRONT END
Removal and Installation
BT-12

SBT029A
Steering column cover
After removing the screws, release the pawls by pressing on the
upper cover where it meets (the bottom cover) from both sides.
SBT030A
Instrument lower panel on the driver side
Open the pocket after removing the screws. Hold the opening and
the bottom and pull out horizontally.
SBT044A
Cluster lid A
After removing the screws, hold the bottom and pull out.
CAUTION:
Cover the surroundings with a cloth to prevent damage.
SBT031A
Center ventilator
Hook a cloth-covered flat-bladed screwdriver into the right-side
groove section, and pull out.
CAUTION:
To prevent the screwdriver from slipping and causing damage
to the surface, pull out while applying pressure on the screw-
driver towards the right.
SBT045A
Cluster lid C
After removing the screws, place hands on the metal clip section,
and pull forward to remove the metal clips.
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INSTRUMENT PANEL ASSEMBLY
Removal and Installation (Cont'd)
BT-25

SBT040A
Console finisher
1) Open the lid of the cup holders, insert a cloth-covered flat-
bladed screwdriver into the gap between the console and the
finisher, and remove the clip at the back.
2) Lift up the metal clip section, and pull forward to remove.
SBT033A
Console box
1) Pull up the parking brake lever.
2) Remove the screws, pull the console towards the back of the
car until it is free of the instrument panel, lift up the front and
remove.
IIt will be easier to remove if the parking brake lever is pulled
up for more than 10 notches.
SBT034A
Instrument finisher
Remove the screws and pull up.
SBT046A
Instrument lower panel on the passenger side
After removing the screws, hold both sides and pull out horizontally.
SBT047A
Instrument mask
Insert a cloth-covered flat-bladed screwdriver, and remove by lift-
ing up.
INSTRUMENT PANEL ASSEMBLY
Removal and Installation (Cont'd)
BT-26

SBT035A
Defroster grille
REMOVAL
Insert a cloth-covered flat-bladed screwdriver into the grilles of the
outside, center and central grilles, respectively, lift up the front of
the grilles and remove.
INSTALLATION
After inserting the front section, insert the rear section (pawls) to
attach.
CAUTION:
Confirm that the pawls at the rear are securely attached.
SBT036A
Side ventilator-left
Insert a cloth-covered flat-bladed screwdriver into the lower
section, and pull out forward.
SBT037A
Side ventilator-right
Insert a cloth-covered flat-bladed screwdriver into the corner of the
lower section, and pull out forward. (Securely press the screwdriver
against the ventilator.) Or, after removing the instrument lower
panel, push the ventilator out from the back.
Side defroster grille
After removing the side ventilator, reach in with hands from the
opening, push on the pawls from behind the grille, and remove by
pushing out.
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INSTRUMENT PANEL ASSEMBLY
Removal and Installation (Cont'd)
BT-27

Removal and InstallationNBBT0009CAUTION:
Wrap the tip of flat-bladed screwdriver with a cloth when removing metal clips from garnishes.
1. Remove front and rear seats. Refer to ªFRONT SEATº and ªREAR SEATº for details, BT-41, BT-44.
2. Remove front and rear seat belts. Refer to RS-4 and RS-5, ªFront Seat Beltº and ªRear Seat Beltº for
details.
3. Remove front and rear kicking plates.
4. Remove dash side lower finishers.
5. Remove front and rear body side welts.
6. Remove front pillar garnishes.
7. Remove center assist grips.
8. Remove center pillar lower garnishes.
9. Remove center pillar upper garnishes.
10. Remove rear gate kicking plate.
11. Remove rear net hooks.
12. Remove tonneau cover assembly and rear parcel holder.
13. Remove rear side lower garnishes.
14. Remove rear side upper garnishes.
SBT694
SIDE AND FLOOR TRIM
Removal and Installation
BT-28

Removal and InstallationNBBT0014IWhen removing or installing the seat trim, carefully handle it to keep dirt out and avoid damage.
HFor Wiring Diagram, refer to EL-181, ªPOWER SEATº for details.
CAUTION:
IBefore removing the front seat, turn the ignition switch off, disconnect both battery cables and wait
at least 3 minutes.
IWhen checking the power seat circuit for continuity using a circuit tester, do not confuse its con-
nector with the side air bag module connector. Such an error may cause the air bag to deploy.
IDo not drop, tilt, or bump the side air bag module installed in the seat. Always handle it with care.
SBT066A
SBT067A
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FRONT SEAT
Removal and Installation
BT-41