phone INFINITI QX56 2011 Factory Owner's Manual

AV-200
< SYMPTOM DIAGNOSIS >
MULTI AV SYSTEM SYMPTOMS
RELATED TO AROUND VIEW MONITOR
Symptoms Check items Probable malfunction location
Does not recognize cellular
phone connection. (no connec-
tion is displayed on the display
at the guide.) Repeat the registration of cellular phone.
AV control unit malfunction.
Replace AV control unit. Refer to AV- 2 1 2 , "
Removal and
Installation".
Hands-free phone cannot be
established.  Hands-free phone operation can be
made, but the communication cannot
be established.
 Hands-free phone operation can be performed, however, voice between
each other cannot be heard during the
conversation.
The other party's voice cannot
be heard by hands-free phone. Check the “microphone speaker” in In-
spection & Adjustment Mode if sound is
heard.
Originating sound is not heard
by the other party with hands-
free phone communication. Sound operation function is normal.
Sound operation function does not work.
Microphone signal circuit malfunction.
Refer to
AV- 1 7 8 , "
Diagnosis Procedure".
The system cannot be operat-
ed.  The voice recognition can be controlled.
 Steering switch's ”VOL UP”, “VOL
DOWN” and “ ” switch works, but
“ ” it does not work. Steering switch malfunction. Replace steering wheel.
Refer to
ST-33, "
Exploded View".
Steering switch's “ ”, ”VOL UP”, “VOL
DOWN” and “ ” switches do not work. Steering switch signal B circuit malfunction.
Refer to
AV- 1 9 5 , "
Diagnosis Procedure".
All steering switches do not work. Steering switch ground circuit malfunction.
Refer to
AV- 1 9 7 , "
Diagnosis Procedure".
Symptoms Check items Probable malfunction location / Action
to take
It does not switch to camera image
even when the “CAMERA” switch is
pressed or the selector lever is in the
reverse position. “Camera Cont.” of “Confirmation/Adjustment” can be
selected.
Ignition signal circuit malfunction
(around view monitor control unit).
“Camera Cont.” of “Confirmation/Adjustment” cannot
be selected.  Around view monitor control unit
power supply and ground circuits
malfunction.
Refer to AV- 1 6 4 , "
AROUND VIEW
MONITOR CONTROL UNIT : Diag-
nosis Procedure".
 AV communication circuits malfunc- tion.
Refer to AV- 3 9 , "
CONSULT-III Func-
tion".
The screen switches when pressing
the “CAMERA” switch or shifting the
selector lever to the reverse posi-
tion, however, all views are not dis-
played. Only superimposing is displayed.
(Only the image displayed by AV control unit is dis-
played)
Camera image signal circuit between
around view monitor control unit and
front display unit malfunction.
Refer to
AV- 1 8 0 , "
Diagnosis Proce-
dure".
Superimposing is not displayed. Communication circuit between AV control unit and front display unit mal-
function.
Refer to AV- 3 9 , "
CONSULT-III Func-
tion".
Camera image is rolling. —
It cannot be switched to rear view
monitor even when the selector le-
ver is in the reverse position.
The front view is displayed normally.
Reverse signal circuit malfunction. (AV
control unit)
Revision: 2010 May2011 QX56

AV-202
< SYMPTOM DIAGNOSIS >
MULTI AV SYSTEM SYMPTOMS
RELATED TO RGB IMAGE
RELATED TO VOICE CONTROL
RELATED TO AUDIO
Symptoms Check itemsProbable malfunction location / Action to
take
The malfunction is detected in the sonar in-
dicator
(Always displayed in red) The malfunction is detected in only 1 indica-
tor (Always displayed in red).
 Corner sensor malfunction in corre-
sponding area.
 Corner sensor harnes s circuit in corre-
sponding area.
Perform CONSULT-III “self-diagnosis” of
“SONAR”. Refer to AV- 4 7 , "
CONSULT-III
Function".
The malfunction is detected in all 4 indicators
(Always displayed in red).  Corner sensor ground circuit malfunc-
tion.
Perform CONSULT-III “self-diagnosis” of
“SONAR”. Refer to AV- 4 7 , "
CONSULT-III
Function".
 Sonar control unit power supply and ground circuits malfunction.
 AV communication circuits malfunc-
tion.
Perform CONSULT-III “self-diagnosis” of
“MULTI AV”. Refer to AV- 3 9 , "
CONSULT-
III Function".
Symptoms Check items Probable malfunction location
RGB image is not shown. — RGB digital image signal circuit malfunction.
Refer to
AV- 1 6 6 , "
Diagnosis Procedure".
Symptoms Check items Probable malfunction location
The voice cannot be controlled
even if the voice control screen
is displayed. Voice sounds at “Voice Microphone Test”
of Confirmation/Adjustment mode.
AV control unit malfunction.
Replace AV control unit. Refer to
AV- 2 1 2 , "
Removal and
Installation".
Voice does not sound at “Voice Micro-
phone Test” of Confirmation/Adjustment
mode. Microphone circuit malfunction.
Refer to
AV- 1 7 8 , "
Diagnosis Procedure".
The voice cannot be controlled
(Voice control screen is not dis-
played).  Hands-free phone system can be oper-
ated.
 Steering switch's “SOURCE”, “MENU UP”, “MENU DOWN” and “ENTER”
switch works, but “ ” it does not work. Steering switch malfunction.
Replace steering wheel. Refer to
ST-33, "
Exploded
View".
Steering switch's “SOURCE”, “MENU
UP”, “MENU DOWN”, “ ” and “ENTER”
switches do not work. Steering switch signal A circuit malfunction.
Refer to
AV- 1 9 3 , "
Diagnosis Procedure".
None of the steering switch operations
work. Steering switch ground circuit malfunction.
Refer to
AV- 1 9 7 , "
Diagnosis Procedure".
Symptoms Check items Probable malfunction location
The disk cannot be removed. — Disk eject signal circuit malfunction.
Refer to
AV- 1 7 6 , "
Diagnosis Procedure".
Audio sound is not heard. No sound from all speakers.
 Amp. ON signal circuit malfunction.
 BOSE amp. power supply and ground circuits malfunc-
tion.
Sound is not heard from woofer.  Woofer power supply and ground circuit malfunction.
 Sound signal (woofer) circuit malfunction.
Sound is heard only from specific places. Sound signals circuit of suspect system.
Revision: 2010 May2011 QX56

AV-204
< SYMPTOM DIAGNOSIS >
MULTI AV SYSTEM SYMPTOMS
NOTE:
Check that there is no malfunction of AUX equipment main body before performing a diagnosis.
RELATED TO HEADPHONE
NOTE:
Check that the remaining amount of the headphone battery is sufficient to perform diagnosis.
RELATED TO HEADREST DISPLAY UNIT AND REAR AUXILIARY INPUT
NOTE:
 Check that there is no malfunction of AUX equipment main body before performing a diagnosis.
 Check that the remaining amount of the rear seat remote controller battery is sufficient to perform diagnosis.
Symptoms Check items Probable malfunction location
No voice sound is heard when
front AUX mode is selected. Voice sound is heard when other modes
are selected. AUX sound signal circuit between front auxiliary input
jacks and AV control unit.
Image is not displayed when
front AUX mode is selected. DVD image is displayed on front display
unit, headrest display unit LH and RH.
AUX image signal circuit between front auxiliary input
jacks and AV control unit.
Refer to
AV- 1 7 1 , "
Diagnosis Procedure".
Headrest display unit LH and RH are nor-
mal. Composite image signal circuit between AV control unit
and front display unit.
Refer to
AV- 1 6 7 , "
Diagnosis Procedure".
Front display unit is normal. Refer to “RELATED TO HEADREST DISPLAY UNIT
AND REAR AUXILIARY INPUT”
Symptoms Check items Probable malfunction location
Sound does not come from
headrest display units of both
side. The indicator lamp of headphone is illumi-
nated.
Sound signal circuit between AV control unit and video
distributor.
The indicator lamp of headphone is not il-
luminated. Headphone malfunction
Sound does not come from
headrest display unit LH (RH). The LED for headphones sound transmis-
sion of headrest display unit is illuminated.
Headphone sound signal circuit between video distribu-
tor and headrest display unit LH (RH).
The LED for headphone sound transmis-
sion of headrest display unit is not illumi-
nated. Replace headrest display unit LH (RH).
Refer to
AV- 2 1 4 , "
Exploded View".
Symptoms Check items Probable malfunction location / Action to
take
Headrest display unit cannot
be powered on for both side. Headrest display unit can be powered on by “Rear dis-
play” in “Settings” menu of front display unit.
Rear seat remote controller malfunction
 Headrest display unit can not be powered
on by “Rear display”
in “Settings” menu of
front display unit.
 Check “Display Loca- tion” in diagnosis
function of headrest
display unit LH.
Refer to AV- 4 9 , "
On
Board Diagnosis
Function". Diagnosis result is normal.
 AV communication circuits between AV
control unit and headrest display unit LH.
 Video distributor power supply and ground circuits.
Refer to AV- 1 6 3 , "
VIDEO DISTRIBUTOR
: Diagnosis Procedure".
Diagnosis result is not nor-
mal. Location recognition signal circuit between
headrest display unit LH and ground.
Refer to
AV- 1 7 5 , "
Diagnosis Procedure".
Diagnosis function cannot
be started. Headrest display unit LH power supply and
ground circuits.
Refer to
AV- 1 6 2 , "
HEADREST DISPLAY
UNIT : Diagnosis Procedure".
Revision: 2010 May2011 QX56

AV
NORMAL OPERATING CONDITIONAV-207
< SYMPTOM DIAGNOSIS >
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Related to Item Choice
The system should respond correctly to all voice comm
ands without difficulty. If problems are encountered, fol-
low the solutions given in this guide for the appropriate error.
Where the solutions are listed by number, try each solu tion in turn, starting with number one, until the problem
is resolved.
Related to Telephone
The system should respond correctly to all voice comm ands without difficulty. If problems are encountered, try
the following solutions.
Where the solutions are listed by number, try each soluti on in turn, starting with number 1, until the problem is
resolved.
Symptom Possible cause Possible solution
The system does not
recognize your com-
mand.
or
The system recognizes
your command incor-
rectly The interior of the vehicle is too noisy. Close the windows or have other occupants quiet.
The volume of your voice is too low. Speak louder.
The volume if your voice is too loud. Speak softer.
Your pronunciation is unclear. Speak clearly.
You are speaking before the voice recognition is ready
Press and release “ ” switch on the steering
switch, and speak a command after the tone
sounds.
8 seconds or more have passed after you pressed and
released “ ” switch on the steering switch. Make sure to speak a command within 8 seconds
after you press and release “ ” switch on the
steering switch.
Only a limited range of voice commands is usable for
each screen. Use a correct voice command appropriate for the
current screen.
The fan of the air conditioner is too loud. Lower the fan speed as necessary as voice com-
mand can be recognized more easily.
Symptom/ error message Solution
Displays “CO MMAND NOT REC-
OGNIZED” or the system fails to in-
terpret the comm and correctly. 1. Ensure that the command format is valid.
2. Speak clearly without pausing between words and at a level appropriate to the ambient noise
level.
3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is li
kely that voice commands will not be recognized.
4. If optional words of the command have been omitted, then command should be tried with these
in place.
The system consistently selects
the wrong voicetag 1. Ensure that the voicetag requested matches what was originally stored. This can be confirmed
by giving the “Addressbook” Directory or Phone Directory command.
2. Replace one of the voicetags being confused with a different voicetag.
Symptom Solution
System fails to interpret the com-
mand correctly. 1. Ensure that the command is valid.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at level appropriate to the ambient noise lev-
el in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster
on).
NOTE:
If it is too noisy to use the phone, it is likely
that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
6. If the system consistently fails to recognize commands, the voice training procedure should be
carried out to improve the recognition response for the speaker. See “Speaker adaptation (SA)
mode” earlier in this section. Refer to “OWNER’S MANUAL”.
Revision: 2010 May2011 QX56

AV-208
< SYMPTOM DIAGNOSIS >
NORMAL OPERATING CONDITION
RELATED TO AUDIO
 The majority of the audio malfunctions are the result of outside causes (bad CD, electromagnetic interfer-
ence, etc.). Check the symptoms below to diagnose the malfunction.
 The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.
Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper-
ation of each piece of electrical equipment, and then determine the cause.
NOTE:
 CD-R is not guaranteed to play because they can c ontain compressed audio (MP3, WMA, AAC, M4A) or
could be incorrectly mastered by the customer on a computer.
 Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact
Disc Standard and may not play.
Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.
NOTE:
 Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings bl ocking
the signal.
 Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the
antenna and the waves reflected by mountains or buildings.
RELATED TO DVD
The system consistently selects
the wrong voicetag 1. Ensure that the phone book entry name requested matches what was originally stored. This
can be confirmed by using the “List Names” command.
2. Replace one of the names being confused with a new name.
Symptom Solution
Symptom Cause and Counter measure
Cannot play Check if the CD was
inserted correctly.
Check if the CD is scratched or dirty.
Check if there is condensation inside the player, and if there is, wait until the condensation is gone
(about 1 hour) before using the player.
If there is a temperature increase error, the player will play correctly after it returns to the normal
temperature.
If there is a mixture of music CD files (CD-DA data) and MP3/WMA/AAC/M4A files on a CD, only
the music CD files (CD-DA data) will be played.
Files with extensions other than “.MP3”, “.WMA”, “AAC”, “.M4A”, “.mp3”, “.wma”, “.aac” or “.m4a”
cannot be played. In addition, the character codes and number of characters for folder names and
file names should be in compliance with the specifications.
Check if the disc or the file is generated in an irregular format, This may occur depending on the
variation or the setting of MP3/WMA/AAC/M4A writing applications or other text editing applica-
tions.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the CD is protected by copyright.
Disks recorded in live file system format are not supported. (For Microsoft Windows Vista, check
the settings.)
Poor sound quality Check if the CD is scratched or dirty.
It takes a relatively long time before
the music starts playing. If there are many folder or file levels on the MP3/WMA/AAC/M4A CD, or if it is a multisession disc,
some time may be required before the music starts playing.
Music cuts off or skips The writing software and hardware combination might not match, or the writing speed, writing
depth, writing width might not match the specifications. Try using the slowest writing speed.
Skipping with high bit rate files Skipping may occur with large quantities if data such as for high bit rate data.
Move immediately to the next song
when playing When a non-MP3/WMA/AAC/M4A file has been given an extension of “.MP3”, “.WMA”, “AAC”,
“.M4A” “.mp3”, “.wma”, “.aac” or “.m4a”, or when play is prohibited by copyright protection, the
player will skip to the next song.
The songs do not play back in the
desired order. The playback order is the order in which the files were written by the software, so the files might
not play in the desired order.
Revision: 2010 May2011 QX56

AV
MICROPHONEAV-231
< REMOVAL AND INSTALLATION >
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MICROPHONE
Removal and InstallationINFOID:0000000006216396
REMOVAL
1. Remove map lamp assembly. Refer to INT-28, "Exploded View".
2. Remove microphone, stretching pawls of roof console assembly.
INSTALLATION
Install in the reverse order of removal.
Revision: 2010 May2011 QX56

PRECAUTIONSEC-13
< PRECAUTION > [VK56VD]
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When installing C.B. ham radio or a mobile phone, be sure to
observe the following as it may adversely affect electronic
control systems depending on installation location.
- Keep the antenna as far as possi ble from the electronic con-
trol units.
- Keep the antenna feeder line more than 20 cm (8 in) away
from the harness of electronic controls.
Never let them run parallel for a long distance.
- Adjust the antenna and feeder line so that the standing-wave
ratio can be kept smaller.
- Be sure to ground the radio to vehicle body.
SEF708Y
Revision: 2010 May2011 QX56