MAZDA MODEL CX-5 2017 Owner's Manual - RHD (UK, Australia) (in English)

▼Flow of Mazda ERA-GLONASS
Automatic call
User status Mazda ERA-GLONASS
Call centre/
Police/
Emergency
services
Manual call
Emergency situation arises
such as collision or sudden
illness Automatic call made
due to vehicle
receiving impact of
certain level or more
Vehicle information,
position information,
other
Status
information
Police and
emergency services
Emergency vehicle
Rescue Status confirmation/report by voice call Manual call made
by user
Mazda
ERA-GLONASS
switch
If Trouble Arises
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CAUTION
Do not disassemble the Mazda ERA-GLONASS. Otherwise, it could become damaged and
may not function in an emergency.
 The Mazda ERA-GLONASS has a special built-in battery so that it can operate even if the
power supply from the vehicle is cut such as in an accident.
Heed the following cautions. If the Mazda ER A-GLONASS is not used correctly it may not
operate.
 The built-in battery is not a rechargeable ty pe battery. Do not attempt to recharge the
battery.
 If the built-in battery power is low due to natural discharge and the system determines
that there is a problem, the Mazda ER A-GLONASS cannot be used. If the system
determines that there is a problem, the indicator light (red) in the Mazda ERA-GLONASS
switch turns on to notify the driver. Have the vehicle inspected at an Authorised Mazda
Repairer. Refer to Indicator light/Beep sound on page 7-10.
NOTE
•The Mazda ERA-GLONASS can be used when the ignition is switched ON.
•There are two ways the Mazda ERA-GLONASS makes calls; automatically or manually.
•The Mazda ERA-GLONASS may not operate in the following cases: If the Mazda
ERA-GLONASS does not operate, make a call from another telephone such as the nearest
available public telephone.
•The vehicle is outside of a mobile phone network area
•The vehicle is in a weak radio wave transmission environment (such as inside tunnels,
underground parking areas, shadow of buildings, and mountain areas)
•The vehicle does not receive an impact of a certain level or more even if an accident has
occurred.
•An extremely serious collision occurs resulting in damage to the Mazda
ERA-GLONASS.
•The position information cannot be obtained when signals cannot be received from the
GPS and GLONASS satellites, however, voice calls are possible.
•When a voice call is made by the Mazda ERA-GLONASS, the audio system is muted so
that it does not interfere with the call.
•It may take some time for the call centre to respond after the Mazda ERA-GLONASS first
starts operating.
•If you are unable to respond to an operator's questions after the voice call begins, the
operator may proceed with emergency procedures at their own discretion.
•Even if it is difficult for you to hear the operator's voice, your voice may be heard by the
call centre. Continue explaining your circumstances.
If Trouble Arises
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•If the Mazda ERA-GLONASS operates while you are making a call with your mobile
phone using Bluetooth
® Hands-Free, the call may be interrupted.
•It may not be possible to receive a call using the Bluetooth® Hands-Free normally while
the Mazda ERA-GLONASS is operating.
•A voice call with an operator may not be possible if the speaker or microphone is broken.
If the speaker or microphone is broken, always have the vehicle inspected at an
Authorised Mazda Repairer.
•The Mazda ERA-GLONASS may not operate normally outside of the following
temperature range: If the Mazda ERA-GLONASS does not operate normally, make a call
from another telephone such as the nearest available public telephone.
Operation temperature range: -40 °C (-40 °F) to 85 °C (185 °F)
•There may be a difference between the position information sent to the call centre and the
actual position of the vehicle where the call was made. Indicate landmarks around the
position of the vehicle where the call is being made to the operator during the voice call.
Automatic emergency calls
If the vehicle receives an impact of a certain level or more in a collision, vehicle information
is automatically sen t to the call centre.
When the transmission of the vehicle information is completed o r about 20 seconds have
elapsed since the transmission began, the voice call with the c all centre starts.
CAUTION
If an automatic call is made, the built-in battery power may be depleted and emergency calls
may not be possible in the event that an emergency occurs again. After an automatic
emergency call has been made, have the built-in battery replaced by an Authorised Mazda
Repairer.
NOTE
•Automatic emergency calls cannot be cancelled by the user.
•The call centre will end an emergency call. The user cannot end the emergency call.
•If the vehicle receives an impact of a certain level or more in a collision, an automatic
call is made even if the air bags do not deploy.
1. If the vehicle receives an impact of a certain level or more in a collision, the Mazda
ERA-GLONASS begins operating automatically.
If Trouble Arises
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2. The indicator light (green) on the Mazda ERA-GLONASS switch flashes slowly (0.5
second intervals) and the call is made to the call centre.
Green
3. When the connection is established with the call centre, the indicator light (green)
flashes somewhat quickly (0.3 second intervals) and the beep so unds simultaneously,
and the transmission of the vehicle information begins.
4. When the transmission of the vehicle information is completed or about 20 seconds have
elapsed since the transmission began, the beep sounds and the voice call with the call
centre starts.
5. If the connection fails, the i ndicator light (red) turns on and the indicator light (green)
flashes quickly (0.15 second intervals) and the beep sounds simultaneously.
In this case, make a manual connection using the Mazda ERA-GLON ASS switch
because an automatic connection is not possible.
Green
(Flashes)Red
(Turns
on)
Manual emergency calls
With the ignition switched ON, l ong-press the Mazda ERA-GLONASS switch and after
releasing your finger from the switch, the vehicle information is automatically transmitted to
the call centre.
When the transmission of the vehicle information is completed o r about 20 seconds have
elapsed since the transmission began, the voice call with the c all centre starts.
NOTE
•Only make calls manually for conditions requiring urgent treatment such as illness or
serious injury.
If Trouble Arises
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•When making emergency calls manually, stop the vehicle in a safe location before making
the call.
•A manual emergency call can be cancelled even after the Mazda ERA-GLONASS switch
has been pressed by pressing the switch again, as long as the call with the call centre has
not begun. If the call cannot be cancelled and the call with the call centre has begun, tell
the operator that the call is mistaken.
•The call centre will end an emergency call. The user cannot end the emergency call.
1. Make sure that the ignition is switched ON.
2. Long-press the Mazda ERA-GLONASS switch on the overhead conso le and then release
your finger from the switch.
Mazda ERA-GLONASS switch
3. The indicator light (green) on the Mazda ERA-GLONASS switch f lashes slowly (0.5
second intervals) and the call is made to the call centre.
Green
4. When the connection is established with the call centre, the indicator light (green)
flashes somewhat quickly (0.3 second intervals) and the beep so unds simultaneously,
and the transmission of the vehicle information begins.
5. When the transmission of the vehicle information is completed or about 20 seconds have
elapsed since the transmission began, the beep sounds and the v oice call with the call
centre starts.
6. If the connection fails, the i ndicator light (red) turns on and the indicator light (green)
flashes quickly (0.15 second intervals), and the beep sounds simultaneously.
If Trouble Arises
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Make a manual emergency call again.
Green
(Flashes)Red
(Turns
on)
NOTE
If a call to the call centre does not connect even though the indicator light shows a call is
possible, make a call to the police or other authority by means other than the Mazda
ERA-GLONASS.
If Trouble Arises
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Indicator Light/Beep Sound
The indicator light turns on/flashes and beep sounds are activa ted to notify the driver of the
system operation status or if the re is a problem with the system.
StatusIndicator light
Beep sound
status On/flashing conditions
Green Red Flash interval
Diagnosis Turns on Turns on ― ―When the ignition is switched
ON, it turns on and then turns
off after a few seconds.
NOTE
A manual emergency call is not
possible during diagnosis.
Normal Turns off Turns off ― ―The system is operating normal-
ly.
Malfunction Turns off Turns on ― 3 beeps
(Slow intermit-
tent sound)
•A system malfunction is de-
tected.
•The remaining power of the
built-in battery is low.
CAUTION
If the indicator light (red) re‐
mains on constantly, the system
will not operate normally. Have
the vehicle inspected at an Au‐
thorised Mazda Repairer as soon
as possible.
Call being made with call centre Flashes Turns off Slow
(0.5 second in- tervals) The beep does
not sound, but the ringbacktone can be heard. An emergency call is being
made by the Mazda ERA-GLO-
NASS.
Vehicle infor-
mation is being transmitted Flashes Turns off Somewhat
quick
(0.3 second in-
tervals) Continuous in-
termittent sound Vehicle information is being
transmitted to the call centre.
Start of voice call Turns on Turns off ―
1 beep
During a voice call with the call
centre.
During voice
call Turns on Turns off ―
―
Connection fail- ure Flashes Turns on Quick
(0.15 second in- tervals) 3 beeps
(Fast intermit- tent sound) When an emergency call fails to
connect.
If Trouble Arises
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Te s t M o d e
The test mode function makes sure that the Mazda ERA-GLONASS can operate normally.
Have your vehicle tested at an Authorised Mazda Repairer when p erforming the test mode.
Method to start test mode
Switch the ignition ON while the parking brake is applied, and wait two minutes with the
vehicle stopped.
If Trouble Arises
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After that, perform the following procedure.
Move the signal lever up to right
turn
Move the signal lever up to right
turn Move the signal lever down
to left turn
Move the signal lever down
to left turn
Return the signal lever to off
Return the signal lever to off
Return the signal lever to off
Return the signal lever to off
Return the signal lever to off
Move the signal lever up to right
turn Within five seconds
Within one second Within one second Within one second
Within one second
Within one second
Within one second
Within one second
Within one second Within five seconds
Within five second
Within one second
Turn on the hazard warning
lights.
Turn off the hazard warning
lights.
Both red and green Mazda
ERA-GLONASS switch
indicator lights turn on.
Press the Mazda
ERA-GLONASS switch for
one second or longer and
release it.
If Trouble Arises
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After the procedure is completed, the test mode is performed in the following order
automatically.
Switch to test mode Procedure is completed
Voice guidance from the call
centre is played Call is placed to call centre
Start of voice call Vehicle information is sent
NOTE
Communication with the call centre may fail if the reception is poor. Perform the test mode
in a location with good reception.
The test mode finishes automatically.
If Trouble Arises
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