CHRYSLER ASPEN HYBRID 2009 2.G User Guide

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EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for
3 years or 60,000 kilometres,whichever occurs first. The Emission Defect
Warranty provides longer coverage for specified components.
The Defect Warranty covers the following major emission control parts, if
so equipped, for8 years or 130,000-kilometres,whichever occurs first:
²catalytic converter
²powertrain control module
EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with
a GVW less than 3,855 kg (8,500 lb).For2 years or 40,000 kilometres,whichever occurs first, the Performance
Warranty will cover the cost of repairing or adjusting any components or
parts of your vehicle that might be necessary to pass an approved
provincial Inspection/Maintenance (I/M) program's emissions test, but
only if:
²your vehicle failed an approved provincial I/M emissions test; and
²your vehicle was properly maintained and operated until it failed the
test; and
²warranty service is required in order for your vehicle to pass the
provincial I/M test
Provincial test fees, if any, are not covered by this warranty.HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission
Performance Warranty period, take it to an authorized Chrysler or Dodge
Retailer as soon as possible. Give the service representative the printout
that shows your vehicle failed the test. If possible, bring all service receipts,
maintenance logs and records to prove that your vehicle has been properly
maintained.
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY

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WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire,
accidents, abuse, negligence, objects striking your vehicle, carrying corro-
sive materials (such as chemicals, acids and fertilizers), misuse (such as
driving over curbs, overloading, spinning wheels, etc.), racing or partici-
pating in a racing event, improper disconnection of components, modifying
the exhaust system, tampering or making adjustments which do not comply
with Chrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer
will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused
by exposure to the elements, or repairs required due to airborne fallout,
acid rain, chemicals, tree sap, insects, bird or insect droppings, salt, sand,
gravel, road hazards, hail, windstorms, lightning, floods or any other event
of nature.Road salt, car washes, scuffs and scratches, and everyday abrasion from
sand and dirt can affect the appearance of a vehicle's wheels (steel, chrome
and aluminum) and other undercarriage parts. Some surface corrosion with
use is normal; it is not a defect and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services,
such as oil and filter changes, general lubrication, tire rotation, engine
tune-ups and replacing spark plugs. Required maintenance services are
described in detail in your Owner's Manual and herein. The warranties also
do not cover worn wiper blades, clutch discs, brake rotors, pads, linings or
drums, windshield and rear window, wheel alignment and wheel balancing
(unless they are defective, see page 7).
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WHAT IS NOT COVERED

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DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated or dirty
fuels or failure to use the proper fuels and lubricants recommended in the
Owner's Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential
damages such as loss of use of your vehicle, loss of time, inconvenience,
expense for fuel, telephone, travel, rental car, overnight accommodation,
loss or damage to your personal property, commercial loss, loss of
income, etc.
NON-CHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required because of
non-Chrysler modifications, installation of special equipment or accesso-
ries, or use of special materials, fuels or additives. This includes special
bodies, body conversions, fuel system conversions, trailer hitches, window
tints, sunroofs, theft alarms, etc. Non-Chrysler modifications do not by
themselves void your warranty, but they are not covered by your warranty.
NON-CHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment, materials or
additives not supplied by Chrysler or not certified for use on your vehicle.
Performance and racing parts are considered to be non-Chrysler parts.
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WHAT IS NOT COVERED

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EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW,
THERE IS NO WARRANTY COVERAGE ON THIS VE-
HICLE IF IT IS SOLD IN OR REGISTERED IN COUN-
TRIES OTHER THAN CANADA.
This policy does not apply to vehicles that have received
authorization for export from Chrysler Canada. Retailers may
not give authorization for export. You should consult an
authorized retailer to determine this vehicle's warranty cover-
age if you have any questions.
This policy does not apply to vehicles registered to Canadian
Government officials or military personnel on assignment
outside of Canada.
(See also page 15.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company,
or is rebuilt after being declared to be a total loss, or is otherwise
designated as9salvage,99scrap,99rebuilt9or words of similar impact will no
longer have any warranty coverage.
Chrysler Canada will deny warranty coverage without notice if it learns
that a vehicle is ineligible for coverage for any of these reasons.
RESTRICTED WARRANTY
Chrysler Canada may restrict the warranty on your vehicle if the vehicle is
not properly maintained, or if it is abused or neglected and the abuse or
neglect interferes with the proper functioning of the vehicle. If the warranty
is restricted, coverage may be denied or subject to approval by Chrysler
Canada before repairs are performed.
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WHAT IS NOT COVERED

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HOW TO GET SERVICE
INCANADA:
Warranty service must be done by an authorized Chrysler or Dodge Retailer. If you
move or are travelling in Canada, warranty service may be requested from any
authorized Chrysler Retailer, but preferably one who sells the same Chrysler or
Dodge brand vehicle as yours.
IN THEUNITEDSTATES(INCLUDINGU.S. POSSESSIONS AND
TERRITORIES
)ANDMEXICO:
If you are travelling temporarily in the United States or Mexico, and your
vehicle remains registered in Canada, your Chrysler Canada Warranty will
still apply. Service may be requested at any authorized Chrysler or Dodge
Retailer.
IN A FOREIGN COUNTRY OUTSIDE OFNORTHAMERICA:
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle to an
authorized Chrysler or Dodge Retailer. If the authorized retailer charges
you for repairs which you feel should be covered under your warranty,
please get a detailed receipt for the work done. When your vehicle returnsto Canada, contact the Chrysler Canada Customer Assistance Centre
(page 18) for reimbursement consideration. Reimbursement will not be
considered if the vehicle does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle importation
rules vary considerably from country to country.
If you are moving to the United States,be sure to also contact the Chrysler
Motors Customer Assistance office at1-800-992-1997to obtain the
necessary documentation to register your vehicle and to determine war-
ranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not followed
the procedure set out above, your vehicle will no longer be eligible for
warranty coverage of any kind. (Vehicles registered to Canadian Govern-
ment officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)
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HOW TO GET SERVICE

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OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
Chrysler Canada has a service contract specially designed for most new
vehicles, to cover repair costs beyond your vehicle's warranty. Protection
is available for almost every operating part of your vehicle, and at
reasonable cost.
Chrysler Canada stands fully behind its service contracts. Be sure that the
contract you buy is a genuineChryslerService Contract. We arenot
responsible for other companies' contracts. See page 24 for details on
available service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items
are normally found and corrected during new vehicle inspection. For your
protection, if you find any such defect or damage, you should tell your
selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
PRODUCTION CHANGES
Chrysler Canada and its retailers reserve the right to make changes in
vehicles built and/or sold at any time without incurring any obligations to
make the same or similar changes on vehicles which were built and/or sold
previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs,
Chrysler may offer exchange service on some parts. Mopar
tor AutoparŸ
brand exchange parts may be new, remanufactured, reconditioned or
repaired, but all meet Chrysler standards and are warranted the same as
new parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD players,
speedometers and various electronic modules.
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OTHER THINGS YOU SHOULD KNOW

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RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations require the
capture, purification and reuse of automotive refrigerant gases. As a result,
any repairs to the sealed portion of your air conditioning system, if so
equipped, may involve the installation of purified reclaimed refrigerant.
CASSETTE TAPES AND CDS
There are some things you should know about cassette tapes and non-
commercial CDs. Labels applied to tape cassettes and home-recorded CDs
may curl, buckle or peel off. This can result in ejection failure, and repairs
required to remove a9stuck9CD or cassette are not covered by warranty.
In addition, some home-recorded CDs of the CD-R and CD-RW formats
may not be compatible with automotive CD players and may skip or
produce error messages. If you encounter this, check your CD player by
using a commercial CD which is known to be playable. If a CD is not
compatible with the player, replacing or servicing the player will not solve
the problem.
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OTHER THINGS YOU SHOULD KNOW

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CUSTOMER ASSISTANCE
We want you to be completely satisfied with your Chrysler vehicle. If you
have a warranty or service problem that has not been resolved to your
complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your Chrysler Retailer;
then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities
to satisfy you. In fact, your retailer may contact Chrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the address
or toll-free number shown and give us an opportunity to review your
situation. When you contact us, please provide the following informa-
tion:oYour name, address and phone number
oThe name of your retailer
oYour Vehicle Identification Number (VIN)
oYour vehicle's odometer reading (kilometres)
Customer Assistance Centre
Chrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
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CUSTOMER ASSISTANCE

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ARBITRATION
If you are still not satisfied after following the three steps on the previous
page, you have yet another option.
Chrysler Canada participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your complaint may be reviewed and resolved by an
independent third party through binding arbitration.
Our goal and that of our retailers is your complete satisfaction. Chrysler
Canada's participation in CAMVAP makes a valuable contribution to our
achievement of that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final, as the award is binding on both
you and Chrysler Canada.
CAMVAP has been implemented in all provinces and territories. For more
information, you can call CAMVAP directly or call our Customer Assis-
tance Centre. Please provide your Vehicle Identification Number (VIN).
CAMVAP
1-800-207-0685
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ARBITRATION

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ROADSIDE
ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all
new 2009 vehicles which have a3-year or 60,000-kilometreBasic
Warranty and a5-year or 100,000-kilometrePowertrain Warranty. Eligible
vehicles must be registered in Canada and are covered for5 years or
100,000 kilometres, whichever occurs first, from the vehicle's warranty
start date. Vehicles placed in taxi, limousine, postal or ambulance service
and all SRT vehicles, are covered for roadside assistance for3 years or
60,000 kilometresonly (whichever occurs first). Roadside Assistance
service will be provided to the owner or driver of an eligible vehicle.²NEED A TOW?If your vehicle cannot be driven because of mechanical
breakdown, it will be towed to the nearest authorized Chrysler Canada
Retailer which services your brand of vehicle (or to the Chrysler Canada
Retailer of your choice, provided it is within a 35-kilometre distance of the
point of breakdown).
²STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to a
public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once the
winch is performed, you will be responsible for paying the service facility
for the winch and the tow.
²DEAD BATTERY?If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start, your
vehicle will be towed to the nearest Chrysler Retailer (or to the Chrysler
Retailer of your choice provided it is within a 35-kilometre distance of the
point of breakdown).
²LOCKED OUT?If your keys are locked in your vehicle or your locks
are frozen, help will be sent to your location. (Service is limited to
providing access to the seating area only and does not include the cost of
replacing keys.)
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ROADSIDE ASSISTANCE