service INFINITI QX56 2011 Factory Service Manual

PREPARATIONINT-5
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PREPARATION
PREPARATION
Special Service ToolsINFOID:0000000006220267
The actual shapes of Kent-Moore tools may differ fr om those of special service tools illustrated here.
Commercial Service ToolsINFOID:0000000006220268
Tool number
(Kent-Moore No.)
Tool name Description
(J-39570)
Chassis ear Locates the noise
(J-43980)
NISSAN Squeak and Rattle
Kit Repairs the cause of noise
SIIA0993E
SIIA0994E
Tool name
Description
Engine ear Locates the noise
Remover tool Removes clips, pawls and metal clips
SIIA0995E
JMKIA3050ZZ
Revision: 2010 May2011 QX56

SQUEAK AND RATTLE TROUBLE DIAGNOSESINT-7
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SYMPTOM DIAGNOSIS
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000006220269
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interv iew to document the facts and conditions when the noise occurs and any
customer comments. Refer to INT-11, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
 The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
 If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is
concerned about. This can be accomplished by performing a test drive with the customer.
 After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so that the customer, service advis er, and technician use the same language when describing
the noise.
 Squeak – (Like tennis shoes on a clean floor) Squeak characteristics include the light contact / fast movement / brought on by road conditions / hard sur-
faces = high-pitched noise / softer surfaces = low-pitched noises / edge to surface = chirping
 Creak – (Like walking on an old wooden floor) Creak characteristics include firm contact / slow mo vement/twisting with a rotational movement / pitch
dependent on materials / often brought on by activity.
 Rattle – (Like shaking a baby rattle) Rattle characteristics include fast repeated contact / vi bration or similar movement / loose parts/missing clip
or fastener / incorrect clearance.
 Knock – (Like a knock on a door) Knock characteristics include hollow sounds / someti mes repeating / often brought on by driver action.
 Tick – (Like a clock second hand) Tick characteristics include gentle contacting of light materials / loose components / can be caused by driver
action or road conditions.
 Thump – (Heavy, muffled knock noise)
Thump characteristics include softer knock / dull sounds often brought on by activity.
 Buzz – (Like a bumblebee) Buzz characteristics include high frequency rattle / firm contact.
 Often the degree of acceptable noise level varies depending upon the person. A noise that a technician may
judge as acceptable may be very irritating to a customer.
 Weather conditions, especially humidity and temperat ure, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
SBT842
Revision: 2010 May2011 QX56

INT-8
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when the repair is reconfirmed.
If the noise can be duplicated easily during the test dr ive, do the following with the vehicle stopped to help
identify the source of the noise.
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-cl utch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
 Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
 If it is difficult to duplicate the noise, drive the v ehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, chec k ASIST for Technical Service Bulletins (TSBs) related
to the concern or symptom.
If a TSB relates to the symptom, follo w the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pi npoint the source of the noise, use a listening tool
(Chassis ear: J-39570, engine ear, and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
 Removing the component(s) in the area(s) that is / are suspected to be the cause of the noise.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, creating a new noise.
 Tapping or pushing/pulling the component(s) that is / are suspected to be the cause of the noise.
Do not tap or push/pull the component(s) with excessive force, otherwise the noise is eliminated only tempo-
rarily.
 Feeling for a vibration by hand by touching the component(s ) that is / are suspected to be the cause of the
noise.
 Placing a piece of paper between components that are suspected to be the cause of the noise.
 Looking for loose components and contact marks. Refer to INT-9, "
Inspection Procedure".
REPAIR THE CAUSE
 If the cause is a loose component, tighten the component securely.
 If the cause is insufficient clearance between components:
- Separate components by repositioning or loos ening and retightening the components, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape, or ure-
thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through the authorized NISSAN Parts
Department.
CAUTION:
Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Departm ent for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
 76268-9E005: 100 ×135 mm (3.937 ×5.315 in)
 76884-71L01: 60 ×85 mm (2.362 ×3.346 in)
 76884-71L02: 15 ×25 mm (0.591 ×0.984 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
 73982-9E000: 45 mm (1.772 in) thick, 50 ×50 mm (1.969 ×1.969 in)
 73982-50Y00: 10 mm (0.394 in) thick, 50 ×50 mm (1.969 ×1.969 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.181 ×1.969in)
FELT CLOTHTAPE
Revision: 2010 May2011 QX56

IP-1
BODY INTERIOR
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CONTENTS
INSTRUMENT PANEL
PRECAUTION ................ ...............................2
PRECAUTIONS .............................................. .....2
Precaution for Supplemental Restraint System
(SRS) "AIR BAG" and "SEAT BELT PRE-TEN-
SIONER" ............................................................. ......
2
Precaution Necessary for Steering Wheel Rota-
tion after Battery Disconnect .....................................
2
Service ......................................................................3
PREPARATION ............................................4
PREPARATION .............................................. .....4
Special Service Tools ........................................ ......4
Commercial Service Tools .......................................4
CLIP LIST ............................................................6
Clip List ............................................................... ......6
SYMPTOM DIAGNOSIS ...............................7
SQUEAK AND RATTLE TROUBLE DIAG-
NOSES ...............................................................
7
Work Flow ............................................................ .....7
Inspection Procedure ................................................9
Diagnostic Worksheet ..............................................11
REMOVAL AND INSTALLATION ...............13
INSTRUMENT PANEL ASSEMBLY .................13
Exploded View ..................................................... ....13
Removal and Installation .........................................14
CENTER CONSOLE ASSEMBLY ....................23
Exploded View .........................................................23
Removal and Installation .........................................25
Disassembly and Assembly .....................................27
REAR CONSOLE ASSEMBLY .........................29
Exploded View .........................................................29
Removal and Installation .........................................29
Disassembly and Assembly .....................................30
Revision: 2010 May2011 QX56

IP-2
< PRECAUTION >
PRECAUTIONS
PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000006113088
The Supplemental Restraint System such as “A IR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severi ty of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and w hether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the “SRS AIR BAG” and “SEAT BELT” of this
Service Manual.
WARNING:
• To avoid rendering the SRS inopera tive, which could increase the risk of personal injury or death in
the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISS AN/INFINITI dealer.
 Improper maintenance, including in correct removal and installation of the SRS, can lead to personal
injury caused by unintent ional activation of the system. For re moval of Spiral Cable and Air Bag
Module, see the “SRS AIR BAG”.
 Do not use electrical test equipmen t on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identi fied by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
WARNING:
 When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the ignition ON or engine running, DO NOT use air or electric power tools or strike near the sensor(s)
with a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly
causing serious injury.
 When using air or electric power tools or hammers , always switch the ignition OFF, disconnect the
battery, and wait at least 3 minu tes before performing any service.
Precaution Necessary for Steering W heel Rotation after Battery Disconnect
INFOID:0000000006113089
NOTE:
 Before removing and installing any control units, first tu rn the push-button ignition switch to the LOCK posi-
tion, then disconnect bot h battery cables.
 After finishing work, confirm that all control unit connectors are connected properly, then re-connect both
battery cables.
 Always use CONSULT-III to perform self-diagnosis as a part of each function inspection after finishing work.
If a DTC is detected, perform trouble diagnos is according to self-diagnosis results.
For vehicle with steering lock unit, if the battery is disconnected or discharged, the steering wheel will lock and
cannot be turned.
If turning the steering wheel is required with the bat tery disconnected or discharged, follow the operation pro-
cedure below before starting the repair operation.
OPERATION PROCEDURE
1. Connect both battery cables. NOTE:
Supply power using jumper cables if battery is discharged.
2. Turn the push-button ignition switch to ACC position. (At this time, the steering lock will be released.)
3. Disconnect both battery cables. The steering lock wi ll remain released with both battery cables discon-
nected and the steering wheel can be turned.
4. Perform the necessary repair operation.
Revision: 2010 May2011 QX56

PRECAUTIONSIP-3
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5. When the repair work is completed, re-connect both battery cables. With the brake pedal released, turn
the push-button ignition switch from ACC position to ON position, then to LOCK position. (The steering
wheel will lock when the push-button ignition switch is turned to LOCK position.)
6. Perform self-diagnosis check of a ll control units using CONSULT-III.
ServiceINFOID:0000000006113090
 Disconnect battery negative terminal in advance.
 Disconnect air bag system line in advance.
 Never tamper with or force air bag lid open, as this may adversely affect air bag performance.
 Be careful not to scratch pad and other parts.
 When removing or disassembling any part, be careful not to damage or deform it. Protect parts, that may get
in the way with a shop cloth.
 When removing parts with a screwdriver or other tool, cover the tool surface with vinyl tape to protect parts.
 Keep removed parts protected with a shop cloth.
 If a clip is deformed or damaged, replace it.
 If an unreusable part is removed, replace it with a new one.
 Tighten bolts and nuts firmly to the specified torque.
 After reassembly is complete, check that each part functions correctly.
 Remove stains via the following procedure.
Water-soluble stains:
Dip a soft cloth in warm water, and then squeeze it tightly. After wiping off the stain, wipe with a soft dry cloth.
Oil stain:
Dissolve a synthetic detergent in warm water (density of 2 to 3%), dip the cloth, then wipe off the stain with the
cloth. Next, dip the cloth in fresh water and squeeze it tightly. Then wipe off the detergent completely. Then
wipe the area with a soft dry cloth.
 Never use any organic solvent, such as thinner or benzine.
Revision: 2010 May2011 QX56

IP-4
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PREPARATION
PREPARATION
PREPARATION
Special Service ToolsINFOID:0000000006113091
The actual shapes of Kent-Moore tools may differ from those of special service tools illustrated here.
Commercial Service ToolsINFOID:0000000006113092
Tool number
(Kent-Moore No.) Tool name Description
(J-39570)
Chassis ear Locates the noise
(J-43980)
NISSAN Squeak and Rattle
Kit Repairs the cause of noise
SIIA0993E
SIIA0994E
Tool name
Description
Engine ear Locates the noise
Remover tool Removes clips, pawls, and metal clips
SIIA0995E
JMKIA3050ZZ
Revision: 2010 May2011 QX56

SQUEAK AND RATTLE TROUBLE DIAGNOSESIP-7
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SYMPTOM DIAGNOSIS
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000006425523
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interv iew to document the facts and conditions when the noise occurs and any
customer comments. Refer to IP-11, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
 The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
 If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is
concerned about. This can be accomplished by performing a test drive with the customer.
 After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so that the customer, service advis er, and technician use the same language when describing
the noise.
 Squeak – (Like tennis shoes on a clean floor) Squeak characteristics include the light contact / fast movement / brought on by road conditions / hard sur-
faces = high-pitched noise / softer surfaces = low-pitched noises / edge to surface = chirping
 Creak – (Like walking on an old wooden floor) Creak characteristics include firm contact / slow mo vement/twisting with a rotational movement / pitch
dependent on materials / often brought on by activity.
 Rattle – (Like shaking a baby rattle) Rattle characteristics include fast repeated contact / vi bration or similar movement / loose parts/missing clip
or fastener / incorrect clearance.
 Knock – (Like a knock on a door) Knock characteristics include hollow sounds / someti mes repeating / often brought on by driver action.
 Tick – (Like a clock second hand) Tick characteristics include gentle contacting of light materials / loose components / can be caused by driver
action or road conditions.
 Thump – (Heavy, muffled knock noise)
Thump characteristics include softer knock / dull sounds often brought on by activity.
 Buzz – (Like a bumblebee) Buzz characteristics include high frequency rattle / firm contact.
 Often the degree of acceptable noise level varies depending upon the person. A noise that a technician may
judge as acceptable may be very irritating to a customer.
 Weather conditions, especially humidity and temperat ure, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
SBT842
Revision: 2010 May2011 QX56

IP-8
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when the repair is reconfirmed.
If the noise can be duplicated easily during the test dr ive, do the following with the vehicle stopped to help
identify the source of the noise.
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-cl utch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
 Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
 If it is difficult to duplicate the noise, drive the v ehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, chec k ASIST for Technical Service Bulletins (TSBs) related
to the concern or symptom.
If a TSB relates to the symptom, follo w the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pi npoint the source of the noise, use a listening tool
(Chassis ear: J-39570, engine ear, and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
 Removing the component(s) in the area(s) that is / are suspected to be the cause of the noise.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, creating a new noise.
 Tapping or pushing/pulling the component(s) that is / are suspected to be the cause of the noise.
Do not tap or push/pull the component(s) with excessive force, otherwise the noise is eliminated only tempo-
rarily.
 Feeling for a vibration by hand by touching the component(s ) that is / are suspected to be the cause of the
noise.
 Placing a piece of paper between components that are suspected to be the cause of the noise.
 Looking for loose components and contact marks. Refer to IP-9, "
Inspection Procedure".
REPAIR THE CAUSE
 If the cause is a loose component, tighten the component securely.
 If the cause is insufficient clearance between components:
- Separate components by repositioning or loos ening and retightening the components, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape, or ure-
thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through the authorized NISSAN Parts
Department.
CAUTION:
Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Departm ent for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
 76268-9E005: 100 ×135 mm (3.937 ×5.315 in)
 76884-71L01: 60 ×85 mm (2.362 ×3.346 in)
 76884-71L02: 15 ×25 mm (0.591 ×0.984 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
 73982-9E000: 45 mm (1.772 in) thick, 50 ×50 mm (1.969 ×1.969 in)
 73982-50Y00: 10 mm (0.394 in) thick, 50 ×50 mm (1.969 ×1.969 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.181 ×1.969in)
FELT CLOTHTAPE
Revision: 2010 May2011 QX56

LAN
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Precaution for Supplemental Restraint System
(SRS) "AIR BAG" and "SEAT BELT PRE-TEN-
SIONER" .............................................................
..
102
SYSTEM DESCRIPTION ...........................103
COMPONENT PARTS ................................... ..103
Component Parts Location .................................. ..103
SYSTEM ...........................................................104
System Description ............................................. ..104
DIAGNOSIS SYSTEM (CAN GATEWAY) .......105
CONSULT-III Function ........................................ ..105
ECU DIAGNOSIS INFORMATION ............106
CAN GATEWAY ............................................. ..106
Reference Value ................................................. ..106
DTC Inspection Priority Chart .............................106
DTC Index ............................................................106
WIRING DIAGRAM ....................................108
CAN GATEWAY SYSTEM ............................. ..108
Wiring Diagram ................................................... ..108
BASIC INSPECTION .................................110
ADDITIONAL SERVICE WHEN REPLACING
CAN GATEWAY ............................................. ..
110
Description .......................................................... ..110
Work Procedure ....................................................110
CONFIGURATION (CAN GATEWAY) .............111
Description .......................................................... ..111
Work Procedure ....................................................111
DTC/CIRCUIT DIAGNOSIS .......................113
U1000 CAN COMM CIRCUIT ......................... ..113
Description .......................................................... ..113
DTC Logic .............................................................113
Diagnosis Procedure .............................................113
U1010 CONTROL UNIT (CAN) ........................114
Description .......................................................... ..114
DTC Logic .............................................................114
Diagnosis Procedure .............................................114
B2600 CONFIG ERROR ..................................115
Description .......................................................... ..115
DTC Logic .............................................................115
Diagnosis Procedure .............................................115
POWER SUPPLY AND GROUND CIRCUIT ....116
Diagnosis Procedure ........................................... ..116
REMOVAL AND INSTALLATION .............117
CAN GATEWAY ............................................. ..117
Removal and Installation ..................................... ..117
CAN SYSTEM (TYPE 1)
DTC/CIRCUIT DIAGNOSIS .......................
118
MAIN LINE BETWEEN ABS AND DLC CIR-
CUIT ................................................................
118
Diagnosis Procedure ........................................... ..118
MAIN LINE BETWEEN DLC AND E-SUS CIR-
CUIT ................................................................
119
Diagnosis Procedure .............................................119
MAIN LINE BETWEEN E-SUS AND ADP CIR-
CUIT ................................................................
120
Diagnosis Procedure .............................................120
ECM BRANCH LINE CIRCUIT .......................121
Diagnosis Procedure .............................................121
ABS BRANCH LINE CIRCUIT ........................122
Diagnosis Procedure .............................................122
TCM BRANCH LINE CIRCUIT ........................123
Diagnosis Procedure .............................................123
A-BAG BRANCH LINE CIRCUIT ....................124
Diagnosis Procedure .............................................124
AV BRANCH LINE CIRCUIT ..........................125
Diagnosis Procedure .............................................125
BCM BRANCH LINE CIRCUIT .......................126
Diagnosis Procedure .............................................126
DLC BRANCH LINE CIRCUIT ........................127
Diagnosis Procedure .............................................127
HVAC BRANCH LINE CIRCUIT .....................128
Diagnosis Procedure .............................................128
M&A BRANCH LINE CIRCUIT .......................129
Diagnosis Procedure .............................................129
STRG BRANCH LINE CIRCUIT .....................130
Diagnosis Procedure .............................................130
TPMS BRANCH LINE CIRCUIT .....................131
Diagnosis Procedure .............................................131
IPDM-E BRANCH LINE CIRCUIT ...................132
Diagnosis Procedure .............................................132
ADP BRANCH LINE CIRCUIT ........................133
Diagnosis Procedure .............................................133
E-SUS BRANCH LINE CIRCUIT ....................134
Diagnosis Procedure .............................................134
PWBD BRANCH LINE CIRCUIT ....................135
Diagnosis Procedure .............................................135
CAN COMMUNICATION CIRCUIT .................136
Diagnosis Procedure .............................................136
Revision: 2010 May2011 QX56