MERCEDES-BENZ C-Class 2015 W205 Comand Manual

Problems with the navigation system
Problem Possible causes/consequences and
0050
0050Solutions COMAND does not
resume route guidance
after the journey has
been interrupted. Route guidance is canceled if you interrupt the journey for more
than two hours.
"Interrupting the journey" refers to stopping the vehicle.
"Continuing route guidance" refers to switching COMAND back on
and driving on.
X
Continue route guidance manually (Y page 83).Problem Possible causes/consequences and
0050 0050Solutions COMAND is unable to
determine the vehicle's
position. COMAND has to redetermine the position of the vehicle if the
vehicle has been transported.
Example:
R
After transporting the vehicle by ferry
R After transporting the vehicle by motorail
X Start the vehicle and pull away.
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's position.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays. Problem Possible causes/consequences and
0050 0050Solutions The
Navigation
Navigation
Unavailable
Unavailable Please
Please
refer to the Oper‐
refer to the Oper‐
ator's Manual. ator's Manual. mes-
sage appears. COMAND has an integrated hard drive on which the digital map is
stored.
To protect the integrated hard drive against damage, COMAND
deactivates it at very high and low temperatures. The navigation
system will then be temporarily unavailable.
X
Let the vehicle and COMAND cool down to a normal tempera-
ture.
X To hide the message: switch COMAND off and then on again. Problems with the navigation system
99Navigation Z

Problem Possible causes/consequences and
0050
0050Solutions A message informs you
that the data medium
containing the digital
map is incompatible
with the vehicle soft-
ware. The data medium containing the digital map cannot be used for
the update.
X
To confirm the message: press the controller.
X Remove the data medium.
X Have the system database checked at an authorized Mercedes-
Benz Center. Problem Possible causes/consequences and
0050 0050Solutions The map software
update has failed. The data medium is dirty.
X
Clean the data medium.
X Restart the update. The data medium is scratched.
X
Consult an authorized Mercedes-Benz Center. There is overheating due to excessive temperatures in the vehicle
interior.
X
Wait until the vehicle interior has cooled down.
X Restart the update. COMAND's integrated hard disk is defective.
X
Consult an authorized Mercedes-Benz Center. Problem Possible causes/consequences and
0050 0050Solutions COMAND asks for an
activation code during
the map update. The digital map is secured with an activation code.
X
Consult an authorized Mercedes-Benz Center. 100
Problems with the navigation systemNavigation

Your COMAND equipment
................102
Important safety notes ....................102
General notes .................................... 102
Telephone menu ............................... 103
Connecting/disconnecting a
mobile phone .................................... 104
Reception and transmission vol-
ume .................................................... 108
Using the telephone .........................109
Phone book ........................................ 113
Address book .................................... 116
Call lists ............................................. 123
Speed dial lists .................................. 126
Messages (text messages and e-
mails) ................................................. 127 101Telephone

Your COMAND equipment
These operating instructions describe all
standard and optional equipment available
for your COMAND system at the time of pur-
chase. Country-specific differences are pos-
sible. Please note that your COMAND system
may not be equipped with all the features
described. This also applies to safety-relevant
systems and functions. Therefore, the equip-
ment on your COMAND system may differ
from that in the descriptions and illustrations.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center. Important safety notes
G
WARNING
If you operate mobile communication equip-
ment while driving, you will be distracted from
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate this equipment when the vehicle
is stationary.
If you make a call on your mobile phone while
driving, always use hands-free mode. Only
use the mobile phone when road, weather
and traffic conditions permit. Some jurisdic-
tions prohibit the driver from using a mobile
phone while driving a vehicle.
Bear in mind that at a speed of 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 feet (approximately 14 m)
per second.
Excessive levels of electromagnetic radiation
may cause damage to your health and the
health of others.
There is scientific discussion surrounding the
possible health risks posed by electromag-
netic fields. You can reduce this risk by using
an exterior antenna. Therefore, connect your mobile communica-
tions equipment to the vehicle's exterior
antenna wherever possible. General notes
Introduction
A Bluetooth ®
interface is available for teleph-
ony.
If your mobile phone supports the Blue-
tooth ®
profile PBAP (P honeBook Access
Profile), the contacts are automatically dis-
played in COMAND.
You can use the message function if your
mobile phone supports the MAP Bluetooth ®
profile ( Message AccessProfile).
With a suitable mobile phone, you can use the
hands-free system and receive vCards via the
Bluetooth ®
interface.
You can obtain more information about suit-
able mobile phones on the Internet at
http://www.mbusa-mobile.com. Or call
the Mercedes-Benz Customer Assistance
center at
1-800-FOR-MERCedes(1-800-367-6372) for
the USA or at 1-800-387-0100 for Canada. Call disconnection while the vehicle is
in motion
A call may be disconnected if:
R there is insufficient network coverage in
certain areas.
R you move from one transmitter/receiver
area (cell) into another and no channels are
free.
R you use a SIM card which is not compatible
with the network available. Operating options
You can operate the telephone by:
R using the controller: 102
General notesTelephone

turning
sliding
009500520096or009700520064
pressing
R using the touchpad (Y page 21).
R using the 0061or0076 button on the mul-
tifunction steering wheel
R using the Voice Control System (see the
separate Voice Control System operating
instructions)
Unless stated otherwise, the descriptions and
illustrations in this section refer to COMAND. Function restrictions
You may have to wait before using telephony
via COMAND in the following situations:
R when the mobile phone is switched off.
R if Bluetooth ®
is switched off on the mobile
phone
R if the mobile phone has not logged on to a
mobile phone network
R if the Bluetooth ®
function is switched off in
COMAND
The telephone automatically tries to log on to
a network. If no network is available, you may
not be able to make a " 911" emergency call.
If you attempt to make an outgoing call, the
No Service No Service message will appear for a short
while. "911" emergency call
G
WARNING
The 911 emergency call system is a public
service. Using it without due cause is a crim-
inal offense.
The following conditions must be fulfilled in
order to make a 911emergency call:
R a valid and operational SIM card is inserted
in the mobile phone
R the mobile phone is switched on R
the PIN has been entered in the mobile
phone
R a mobile phone network is available
R the mobile phone is connected to COMAND
via Bluetooth ®
If you cannot make an emergency call, you
must arrange rescue measures yourself.
To make an emergency call:
X Enter the telephone number
(Y page 109).
X Press 0061.
The telephone makes the connection.
X Wait until the emergency call center
answers and describe the emergency sit-
uation. Telephone menu
0043
Mobile phone network provider
0044 Signal strength of the mobile phone net-
work
0087 Receiver icon 0071or0075
0085 Telephone menu character bar
0083 Bluetooth ®
device name of the currently
connected mobile phone
0084 To enter characters using the touchpad
006B To display the phone book
Symbols 0043to0087 and 0083are not shown until
after a mobile phone has been connected to
COMAND. The symbols depend on your
mobile phone and your mobile phone network
provider. Further information on connecting
a mobile phone (Y page 104). Telephone menu
103Telephone Z

Symbol
0044shows the current signal strength
of the mobile phone network. If all bars are
filled, you have optimum reception.
If the bars are not filled, you have very poor
reception or no reception at all.
i Receiver icon shows whether a call is
active/being connected 0075or not 0071.
X To call up the telephone menu: press the
002B button.
X To show the menu bar: slide6the con-
troller.
If the mobile phone connected supports the
MAP Bluetooth ®
profile (Message Access
Profile), the 0083menu item is available. Fur-
ther information on text messages and e-mail
(Y page 127).
If you have an unread text message or e-mail,
the 0082 mail symbol is displayed at the top
in the status bar. The symbol disappears once
you have read the text message or e-mail. The
ú symbol is displayed as soon as the mes-
sage memory on the mobile phone or SIM
card is full. The symbol disappears once you
delete at least one message. Connecting/disconnecting a mobile
phone Prerequisites
For telephony via the Bluetooth ®
interface,
you require a Bluetooth ®
-capable mobile
phone. The mobile phone must support
Hands-Free Profile 1.0 or above.
On COMAND
X Activate Bluetooth ®
(Y page 42).
On the mobile phone
X Switch on the mobile phone and enter the
PIN when prompted to do so (see the man-
ufacturer's operating instructions).
X Activate Bluetooth ®
and, if necessary,
Bluetooth ®
visibility for other devices (see
the manufacturer's operating instructions). This visibility is for restricted periods of
time on some mobile phones (see the man-
ufacturer's operating instructions).
X Set the Bluetooth ®
device name for the
mobile phone if necessary.
The Bluetooth ®
device names for all of one
manufacturer's products might be identical.
To make it possible to clearly identify your
mobile phone, change the device name (see
the manufacturer's operating instructions).
The name can be freely selected.
If the mobile phone supports the PBAP
(Phone BookAccess Profile) and MAP
(Message AccessProfile) Bluetooth ®
pro-
files, the following information will be trans-
mitted after you connect:
R Phone book
R Call lists
R Messages
The battery of the mobile phone should
always be kept sufficiently charged in order
to prevent malfunctions.
i Not all mobile phones available on the
market are equally suitable. You can obtain
more detailed information about suitable
mobile phones and about the connection
between the mobile phone and COMAND
on the Internet at
http://www.mbusa-mobile.com.
You can also obtain more information by
calling.
In the USA, you can get in touch with the
Mercedes-Benz Customer Assistance
Center on 1-800-FOR-MERCedes
(1-800-367-6372).
In Canada, you can get in touch with the
Customer Relations Center on
1-800-387-0100.
i Some displays (e.g. the signal strength)
depend on the supported version of the
Hands-Free Profile. 104
Connecting/disconnecting a mobile phoneTelephone

Procedure and general information
Searching for and authorizing (connect-
ing) a mobile phone
Before using your mobile phone with
COMAND for the first time, you will need to
search for the phone (Y page 105) and then
authorize it (Y page 106). Depending on the
mobile phone, authorization either takes
place by means of Secure Simple Pairing or
by entering a passkey. COMAND automati-
cally makes the system suitable for your
mobile phone available. You can recognize
Secure Simple Pairing by a code which is dis-
played in COMAND and on the mobile phone.
You can recognize the passkey system by the
fact that you have to enter a code on the
mobile phone and in COMAND. The mobile
phone is always connected automatically
after authorization.
If COMAND does not detect your mobile
phone, this may be due to particular security
settings on your mobile phone. You can also
start the search procedure and authorization
on the mobile phone (Y page 107).
Device-specific information on authorizing
and connecting Bluetooth ®
-capable mobile
phones can be found on the Internet at
http://www.mercedes-benz.com/
connect .
You can authorize up to 15 mobile phones.
Only one mobile phone can be connected to
COMAND at any one time.
De-authorizing (disconnecting) a mobile
phone
The connection is terminated automatically if
you leave the receiver range of COMAND or
deactivate Bluetooth ®
on your mobile phone.
If you no longer want the Bluetooth ®
connec-
tion to be established automatically, the
mobile phone must be de-authorized (discon-
nected) (Y page 108). Searching for a mobile phone
X
To call up the telephone menu: press the
002B button.
X To switch to the menu bar in the telephone
menu: slide 6the controller.
X To select Connect Device
Connect Device: turn the con-
troller and press to confirm.
The device list is displayed.
X To select Search for Phones Search for Phones: turn and
press the controller.
A message is displayed that Bluetooth ®
must be activated on the mobile phone and
must be made visible to other devices.
X To select Start Search Start Search : press the con-
troller.
The available mobile phones are displayed
in the device list.
The duration of the search depends on the
number of Bluetooth ®
telephones within
range and their characteristics.
If a new phone is found, it appears in the
device list with the 00D3symbol. You can now
authorize (connect) the mobile phone found
(Y page 106).
If the device list is already full, you will be
requested to de-authorize a mobile phone
(Y page 108).
When you call up the device list again, de-
authorized devices will be removed from the
list. To update the device list, start the search
again. Connecting/disconnecting a mobile phone
105Telephone Z

Symbols in the device list
Sym-
bol Explanation
00D3
New mobile phone found, not yet
authorized.
00DC
Mobile phone is authorized, but is
not connected.
0036
Mobile phone is authorized and
connected.
Authorizing a mobile phone (connect-
ing)
Authorization using Secure Simple Pair-
ing If COMAND has found your mobile phone, you
can authorize (connect) it.
X To select a mobile phone from the device
list: turn the controller and press to con-
firm.
A code is displayed in COMAND and on the
mobile phone.
The code is the same
X COMAND: selectYes Yes.
X Mobile phone: confirm the code. Depend-
ing on the mobile phone used, you may
have to confirm the connection to
COMAND and for the PBAP and MAP Blue-
tooth ®
profiles. The prompt to confirm may
take up to two minutes to be displayed. You
may also save the confirmation on the
mobile phone (see the manufacturer's
operating instructions).
The mobile phone is now authorized and
connected to COMAND. You can now
speak using the hands-free system.
To ensure an optimum language quality, you
can set the mobile phone's transmission and
reception volume (Y page 108). The code is different
X
COMAND: selectNo
No.
The process is canceled. Repeat the
authorization.
Authorization by entering a passkey
(access code) If COMAND has found your mobile phone, you
can authorize (connect) it.
X
To select the Bluetooth ®
name of the
desired mobile phone in the device list: turn
and press the controller.
The input menu for the passkey is dis-
played.
The passkey is a one- to sixteen-digit num-
ber combination which you can choose
yourself.
X COMAND: enter the passkey using the
character bar.
X Select 0054once all the numbers have
been entered.
X Mobile phone: enter the same passkey
and confirm your entry. Depending on the
mobile phone used, you may have to con-
firm the connection to COMAND and for the
PBAP and MAP Bluetooth ®
profiles. The
prompt to confirm may take up to two
minutes to be displayed. You may also save
the confirmation on the mobile phone (see
the manufacturer's operating instructions).
The mobile phone is now authorized and
connected to COMAND. You can now
speak using the hands-free system.
To ensure an optimum language quality, you
can set the mobile phone's transmission and
reception volume (Y page 108).
If the Authorization Failed
Authorization Failed message
appears, you may have entered a different
passkey or exceeded the prescribed time
limit. Repeat the procedure.
i Some mobile phones require a passkey
with four or more digits. 106
Connecting/disconnecting a mobile phoneTelephone

i
If you wish to re-authorize the mobile
phone after de-authorizing it, you can
choose another passkey for it. Establishing the connection from the
mobile phone
The Bluetooth ®
device name of COMAND is
"MB Bluetooth".
X COMAND: call up the telephone menu.
X To switch to the menu bar: slide 6the
controller.
X To select Connect Device Connect Device: turn the con-
troller and press to confirm.
The device list is displayed.
X To select Connect via Phone
Connect via Phone: turn and
press the controller.
A message is displayed, stating that you
can start the search on your mobile phone.
X Mobile phone: start the search for a Blue-
tooth ®
device (see manufacturer's operat-
ing instructions).
COMAND is displayed with the name "MB
Bluetooth" in the mobile phone's device
list.
X Select "MB Bluetooth".
A prompt appears in the COMAND display
asking whether the mobile phone should be
authorized.
X COMAND: selectYes
Yes.
If No No is selected, the procedure is canceled.
If your mobile phone supports Secure Sim-
ple Pairing, a code is now displayed on both
devices.
The code is the same
X COMAND: selectYes
Yes.
X Mobile phone: confirm the code. Depend-
ing on the mobile phone used, you may
have to confirm the connection to
COMAND and for the PBAP and MAP Blue-
tooth ®
profiles. The prompt to confirm may
take up to two minutes to be displayed. You
may also save the confirmation on the mobile phone (see the manufacturer's
operating instructions).
The mobile phone is now authorized and
connected to COMAND. You can now
speak using the hands-free system.
To ensure an optimum language quality, you
can set the mobile phone's transmission and
reception volume (Y page 108).
The code is different
X COMAND: selectNo
No.
The process is canceled. Repeat the pro-
cedure.
If your mobile phone does not support Secure
Simple Pairing, an input menu is displayed for
the passkey. The passkey is a one- to sixteen-
digit number combination which you can
choose yourself. Enter the same passkey on
both COMAND and the mobile phone and
confirm. Depending on the mobile phone
used, you may have to confirm the connection
to COMAND and for the PBAP and MAP Blue-
tooth ®
profiles. Reconnecting automatically
COMAND always searches for the last con-
nected mobile phone.
If no connection can be made to the most
recently connected mobile phone, the system
searches for the mobile phone that was con-
nected before that one. Switching between mobile phones
If you have authorized more than one mobile
phone, you can switch between the individual
phones.
X To call up the telephone menu: press the
002B button.
X To show the menu bar: slide 6the con-
troller. Connecting/disconnecting a mobile phone
107Telephone Z

X
To select Connect Device
Connect Device: turn the con-
troller and press to confirm.
The device list is displayed.
X To select the desired mobile phone: turn
and press the controller.
The selected mobile phone is searched for
and connected if it is within Bluetooth ®
range and if Bluetooth ®
is activated.
Only one mobile phone can be connected at
any one time. The currently connected mobile
phone is indicated by the 003Bdot in the device
list.
i You can only switch to another authorized
mobile phone if you are not currently mak-
ing a call. De-authorizing (disconnecting) a
mobile phone
Mercedes-Benz USA, LLC recommends de-
authorization in COMAND and on the mobile
phone. Subsequent authorization may other-
wise fail.
X To call up the telephone menu: press the
002B button.
X To show the menu bar: slide 6the con-
troller.
X To select Connect Device
Connect Device: turn the con-
troller and press to confirm.
X To highlight the desired mobile phone in the
device list: turn the controller.
X To select G: slide 9the controller.
X To select Deauthorize
Deauthorize: turn and press the
controller.
A prompt appears, asking whether you
really wish to de-authorize this device.
X To select Yes Yes: turn and press the controller.
The mobile phone is de-authorized.
i Before re-authorizing the mobile phone,
you should also delete the device name MB
MB
Bluetooth
Bluetooth from your mobile phone's Blue-
tooth ®
list. Displaying connection details
X To call up the telephone menu: press the
002B button.
X To switch to the menu bar in the telephone
menu: slide 6the controller.
X To select Connect Device Connect Device: turn the con-
troller and press to confirm.
X To highlight the desired mobile phone in the
device list: turn the controller.
X To select G: slide 9the controller.
X To select Details Details: turn and press the con-
troller.
The following information concerning the
selected mobile phone is shown:
R Bluetooth ®
device name
R Bluetooth ®
address
R availability status (shown after a new
search)
R authorization status
X To close the detailed display: slide8
the controller. Reception and transmission volume
Once the mobile phone has been authorized,
you can optimize the transmission and recep-
tion volume settings. Find out more about the
optimum settings for your mobile phone
online at http://www.mbusa-mobile.com.
Or call the Mercedes-Benz Customer Assis-
tance center at 1-800-FOR-MERCedes
(1-800-367-6372) (USA) or Customer Rela-
tions at 1-800-387-010 0(Canada). 108
Reception and transmission volumeTelephone