MERCEDES-BENZ METRIS 2020 MY20 Operator’s Manual

Always make sure that neither you nor the bat-
tery are electro statically charged.
An electrostatic charge can build up in the fol-
lowing situations:
R wearing synthetic clothing
R friction between clothing and the seat
R dragging or pushing the battery across car-
pet flooring or any other synthetic materials
R by rubbing the battery with a cloth or towels
Comply with the following safety precautions
and take protective measures when handling
batteries. Risk of explosion. Explosive oxyhy-
drogen is produced when batteries
are being charged. Only charge
batteries in well-ventilated areas.
Fire, open flames and smoking are
therefore prohibited when working
on the battery. Avoid creating
sparks.
Battery acid is caustic. Avoid con-
tact with the skin, eyes or clothing.
Wear acid-proof protective gloves.
If skin or clothes are splashed with
acid, neutralize the splashes imme-
diately with soapy water or an acid
neutralizer, and then clean the
affected areas with water. Consult
a doctor if necessary.
Wear eye protection. When mixing
water and acid, the liquid can
splash into your eyes. Rinse acid
splashes to the eyes immediately
with clean water and contact a
doctor immediately.
Keep children at a safe distance.
Children are not able to assess the
dangers posed by batteries and
acid.
When handling batteries, observe
the safety precautions and special
protective measures contained in
this Operator's Manual.
H
Environmental note Batteries contain pollutants.
It is illegal to dispose of
them with the household
rubbish. They must be col-
lected separately and dis-
posed of in an environmen- tally responsible recycling
system. Dispose of batteries in an
environmentally responsible
manner. Take discharged
batteries to a qualified spe-
cialist workshop or to a col-
lection point for used bat-
teries.
Observe the following notes: R have the batteries recharged more fre-
quently in the following situations:
- if you predominantly drive short distan-
ces.
- if you predominantly drive at low outside
temperatures.
- if you leave the vehicle parked for a
lengthy period.
In order for the batteries to achieve their
maximum possible service life, they must
always be sufficiently charged.
R Consult an authorized Mercedes-Benz Com-
mercial Van Center if you wish to leave your
vehicle parked for a long period of time.
R When you park the vehicle, remove the key
if you do not require any electrical consum-
ers. The vehicle will then use very little
energy, thus conserving battery power.
R If your vehicle requires jump-starting, or if
you wish to provide jump-starting assistance
to another vehicle, only use the jump-start-
ing connection point in the engine compart-
ment
(Y page 272).
R Have the battery removed at a qualified spe-
cialist workshop. Installation locations
Your vehicle may be equipped with the follow-
ing three batteries, depending on the equip-
ment level:
R Starter battery in the seat base of the right-
hand front seat
R Auxiliary battery in the seat base of the
right-hand front seat
R Additional battery in the seat base of the
left-hand front seat Battery
259
Maintenance and care Z

Disconnecting and removing
G
WARNING
During the charging process, a battery pro-
duces hydrogen gas. If a short circuit occurs
or sparks are created, the hydrogen gas can
ignite. There is a risk of an explosion.
R Make sure that the positive terminal of a
connected battery does not come into
contact with vehicle parts.
R Never place metal objects or tools on a
battery.
R It is important that you observe the
described order of the battery terminals
when connecting and disconnecting a bat-
tery.
R When jump-starting, make sure that the
battery poles with identical polarity are
connected.
R It is particularly important to observe the
described order when connecting and dis-
connecting the jumper cables.
R Never connect or disconnect the battery
terminals while the engine is running. G
WARNING
Battery acid is caustic. There is a risk of
injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean
over the battery. Keep children away from
batteries. Wash away battery acid immedi-
ately with plenty of clean water and seek
medical attention.
! You should have all work involving the bat-
tery carried out at a qualified specialist
workshop.
If, in exceptional circumstances, you need
to disconnect the battery yourself, please
make sure that:
R Secure the vehicle to prevent it from roll-
ing away.
R You have switched off the engine and
removed the key. Make sure the ignition
is switched off. Check to see that there
are no indicator lamps lighting in the instrument cluster. Electronic compo-
nents such as the alternator may other-
wise be damaged.
R After the battery has been disconnected,
the parking brake is automatically
engaged. You can then no longer move
the vehicle.
R For vehicles with automatic transmission,
the transmission is locked in position P
after disconnecting the battery. You can
then no longer move the vehicle.
R You have first removed the negative ter-
minal and then the positive terminal.
Never mix up the terminal clamp discon-
nection/connection order and never mix
up the terminal clamps. The vehicle's
electronics may otherwise be damaged.
The battery and the cover of the positive ter-
minal clamp must be installed securely dur-
ing operation. Seat base (example: right-hand front seat)
The following description on disconnecting
and removing the battery is based upon the
example of the starter battery in the seat base
of the driver's seat. The additional battery is
disconnected and removed in the same way as
the starter battery. The auxiliary battery is
located in the seat base of the left-hand front
seat.
X Switch off all electrical consumers.
X Switch off the engine and remove the key
from the ignition lock.
X Open the front door on the right-hand side.
i To disconnect or remove the additional
battery, open the left-hand front door. The
auxiliary battery is located in the seat base
of the left-hand front seat. 260
BatteryMaintenance and care

X
Press both latching springs : down and
remove cover ; upwards from the seat
base.
X Remove cover ; by pulling upwards at an
angle from the seat base. Open seat base (example: right-hand front seat)
X Remove screws A from holder B.
X Remove holder B.
X Remove breather hose ? from the top of
the battery.
X Pull the battery out of the seat base until
the negative clamp can be released and
removed.
X Disconnect the negative clamp from nega-
tive terminal =.
X Remove the negative clamp in such a way
that the battery cable terminal no longer
touches negative terminal =. Example: starter battery
X Remove the battery from the seat base and
place it on the door sill panel as shown. If
necessary, hold the battery by handles E.
X Remove the positive clamp cover from posi-
tive terminal C.
X Loosen positive clamp D on positive termi-
nal C. X
Remove positive clamp D in such a way
that the battery cable terminal no longer
touches positive terminal C.
X Lift the battery from the door sill panel by
handles E. Reconnecting and installing
G
WARNING
During the charging process, a battery pro-
duces hydrogen gas. If a short circuit occurs
or sparks are created, the hydrogen gas can
ignite. There is a risk of an explosion.
R Make sure that the positive terminal of a
connected battery does not come into
contact with vehicle parts.
R Never place metal objects or tools on a
battery.
R It is important that you observe the
described order of the battery terminals
when connecting and disconnecting a bat-
tery.
R When jump-starting, make sure that the
battery poles with identical polarity are
connected.
R It is particularly important to observe the
described order when connecting and dis-
connecting the jumper cables.
R Never connect or disconnect the battery
terminals while the engine is running.
! Always connect the battery in the order
described below. Never mix up the terminal
clamp disconnection/connection order and
never mix up the terminal clamps. You may
otherwise damage the vehicle electronics.
Always observe the prescribed positive ter-
minal installation position when doing so.
Otherwise, the positive clamp may come
into contact with vehicle parts. In this case
there is a risk that the vehicle may short-cir-
cuit and catch fire.
The following description on connecting and
installing the battery is based upon the exam-
ple of the starter battery in the seat base of
the right-hand front seat. The additional bat-
tery is connected and installed in the same
way as the starter battery. The auxiliary bat- Battery
261Maintenance and care Z

tery is located in the seat base of the left-hand
front seat.
Example: starter battery
X Place the battery on the door sill panel as
shown and secure with handles = if neces-
sary.
X Connect positive clamp ; to positive termi-
nal :. Always observe the positive terminal
installation position shown when doing so.
The positive lead must be routed parallel to
the side of the battery housing in the con-
nection area.
X Place the positive clamp cover on positive
terminal :.
X Fold both handles = down onto the battery.
X Push the battery into the seat base until the
negative terminal can be connected.
X Connect the negative clamp to negative ter-
minal ?.
X Push the battery into the seat base as far as
it will go. Open seat base with installed battery (example:
right-hand front seat) X
Push vent hose A onto the battery connec-
tion next to the negative pole ? at the top.
X Guide holder C over the lower side of the
battery housing and the threads for screws
B.
X Screw on holder C with screws B.
The battery is secured to prevent slipping. Seat base (example: right-hand front seat)
X Insert cover E down in front of the battery
compartment into the seat base and close
it.
Latching springs D of cover E should
engage audibly.
Carry out the following work after connecting
the battery:
X Reset the side window (Y page 86).
X Reset the electric sliding doors ( Y page
80). Charging
G
WARNING
A discharged battery can freeze at tempera-
tures below freezing point. When jump-start-
ing the vehicle or charging the battery,
gases can escape from the battery. There is
a risk of an explosion.
Allow the frozen battery to thaw out before
charging it or jump-starting.
If the indicator/warning lamps do not light up
in the instrument cluster when temperatures
are low, it is probably because the discharged
battery has frozen. Should this be the case, do
not jump-start the vehicle or charge the bat-
tery. The service life of a thawed battery may
be shorter. Start-up behavior may deteriorate,
in particular at low temperatures. Have the 262
Battery
Maintenance and care

thawed battery checked at a qualified special-
ist workshop.
G
WARNING
During charging and jump-starting, explosive
gases can escape from the battery. There is
a risk of an explosion.
Particularly avoid fire, open flames, creating
sparks and smoking. Ensure there is suffi-
cient ventilation while charging and jump-
starting. Do not lean over a battery. G
WARNING
Battery acid is caustic. There is a risk of
injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean
over the battery. Keep children away from
batteries. Wash away battery acid immedi-
ately with plenty of clean water and seek
medical attention.
! Charge the installed battery only with a
charger approved for Mercedes-Benz. This
device allows the battery to be charged
while it is installed in the vehicle. The vehi-
cle's electronics system may otherwise be
damaged.
! Only charge the battery using the jump-
starting connection point.
A battery charger unit specially adapted for
Mercedes-Benz vehicles and tested and
approved by Mercedes-Benz is available as an
accessory. Only this device permits the charg-
ing of the battery in its installed position. Con-
tact an authorized Mercedes-Benz Commercial
Van Center for information and availability.
Read the operating instructions for your
charger before charging the battery.
Recharge the battery more frequently if you
use the vehicle mainly for short trips and/or
drive at low outside temperatures.
Only charge the installed battery with a battery
charger that has been tested and approved by
Mercedes-Benz, using the jump-start connec-
tion point in the engine compartment.
X Connect the battery charger to the positive
terminal and ground terminal in the same
order as when connecting the donor battery in the jump-starting procedure
(Y page
272).
i If a battery is not installed and not in ser-
vice, you should charge it every three
months. This will counter self-discharging
and prevent battery damage. Care
12 V battery !
Dirty battery clamps and battery surfaces
cause leak currents which lead to the bat-
teries discharging.
! Do not use cleaning agents containing
fuel. Cleaning agents containing fuel cor-
rode the battery housing.
! If dirt gets into the battery cell, battery
self-discharge will increase and the battery
may be damaged.
The following points on battery care must be
observed:
X Regularly check the battery terminals and
the fastening of the negative cable to the
chassis to ensure that they are firmly
seated.
X Always keep the battery terminals and bat-
tery surfaces clean and dry.
X Lightly grease the undersides of the battery
terminals with acid-resistant grease.
X Only clean the battery casing with a com-
mercially available cleaning product. Care
Notes on care
G
WARNING
If you use openings in the bodywork or
detachable parts as steps, you could:
R slip and/or fall
R damage the vehicle and cause yourself to
fall.
There is a risk of injury.
Always use secure climbing aids, e.g. a suit-
able ladder. Care
263
Maintenance and care Z

!
Do not use the lower sliding door guide
(carriage) as a step. Otherwise, you could
damage the paneling and/or the sliding
door mechanism.
! When cleaning your car, do not use:
R dry, coarse or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces and films with
hard objects, e.g. rings or ice scrapers. Oth-
erwise, you may scratch or damage the sur-
faces and films.
! Do not park your vehicle for a long period
of time directly after cleaning, particularly
after cleaning the wheel rim with wheel
cleaner. Wheel cleaner can lead to the
increased corrosion of the brake discs and
pads. Therefore, drive for a few minutes
after cleaning. By heating up the brakes, the
brake discs and pads dry. The vehicle can
then be parked for a long period of time. H
Environmental note
Only clean your vehicle at specially designed
wash bays. Dispose of empty containers and
used cleaning products in an environmen-
tally responsible manner. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents recom-
mended and approved by Mercedes-Benz. Washing the vehicle and cleaning
the paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident. After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is
restored.
! Make sure that the automatic car wash is
suitable for the size of the vehicle.
Before washing the vehicle in an automatic
car wash, fold in the exterior mirrors and
remove any additional antennas. Otherwise,
the exterior mirror, antenna or the vehicle
itself could be damaged.
Make sure that the exterior mirrors are fully
folded out again and that any additional
antennas are re-installed when you leave the
automatic car wash.
! Make sure that:
R the side windows and roof are completely
closed
R the climate control blower is switched off
R the windshield wiper switch is in position
0
The vehicle may otherwise be damaged.
You can wash the vehicle in an automatic car
wash from the very start.
Wash off excess dirt before cleaning the vehi-
cle in an automatic car wash.
After putting the vehicle through an automatic
car wash, wipe off wax from:
R the windshield
R the windshield wiper blades
This will prevent smears and reduce wiping
noises caused by residue on the windshield.
R on vehicles with rear-end doors, from the
rear view camera lens in the top of the
license plate molding
(Y page 267)
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements of the country
you are currently in when washing by hand.
X Do not use hot water and do not wash the
vehicle in direct sunlight.
X Use a soft car sponge.
X Use a mild cleaning agent, e.g. a Mercedes-
Benz approved car shampoo.264
Care
Maintenance and care

X
Thoroughly hose down the vehicle with a
gentle jet of water.
X Do not point the water jet directly towards
the air inlet grilles.
X Use plenty of water and rinse out the
sponge frequently.
X Rinse the vehicle with clean water and dry
thoroughly with a chamois.
X Do not let the cleaning agents dry on the
paintwork.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
Power washers G
WARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior dam-
age to the tires or chassis components.
Components damaged in this way may fail
unexpectedly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
! Under no circumstances use power wash-
ers in the vehicle interior. The pressurized
water and associated spray produced by the
power washer could cause extensive dam-
age to the vehicle.
! When using high-pressure cleaning equip-
ment, maintain a minimum distance of
approx. 1 ft (30 cm
) between the spray noz-
zle and the vehicle parts. Do not use a
power washer with a round-jet nozzle. You
could damage the vehicle or engine parts.
! Keep the water jet moving constantly
while cleaning. This will avoid causing dam-
age to the vehicle.
Do not point the water jet at:
R door joints
R rear view camera
R air bellows
R brake hoses
R wheel balance weights
R electrical components
R electrical connections R
seals
R drive train, especially not at the inter-
mediate bearing of the propeller shaft
Cleaning the engine !
Water must not enter intake or ventilation
openings. When cleaning with high pressure
water or steam cleaners, the spray must not
be aimed directly at electrical components
or the terminals of electrical lines.
Preserve the engine after the engine has
been cleaned. Protect the belt drive system
from exposure to the preservative agent.
Also observe the information under "Power
washers"

(Y page 265).
Cleaning the paintwork !
Do not affix:
R stickers
R films
R magnetic plates or similar items
to painted surfaces. You could otherwise
damage the paintwork.
Scratches, corrosive deposits, areas affected
by corrosion and damage caused by inade-
quate care cannot always be completely
repaired. In such cases, visit a qualified spe-
cialist workshop.
X Remove impurities immediately, where pos-
sible, whilst avoiding rubbing too hard.
X Soak insect remains with insect remover
and rinse off the treated areas afterwards.
X Soak bird droppings with water and rinse off
the treated areas afterwards.
X Remove coolant, brake fluid, tree resin, oils,
fuels and greases by rubbing gently with a
cloth soaked in petroleum ether or lighter
fluid.
X Use tar remover to remove tar stains.
X Use silicone remover to remove wax.
Cleaning the windows G
WARNING
You could become trapped by the wind-
shield wipers if they start moving while
cleaning the windshield or wiper blades.
There is a risk of injury. Care
265
Maintenance and care
Z

Always switch off the windshield wipers and
the ignition before cleaning the windshield
or wiper blades.
! Do not fold the windshield wipers away
from the windshield unless the hood is
closed. Otherwise, you could damage the
hood.
! Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly.
! Do not use dry cloths, abrasive products,
solvents or cleaning agents containing sol-
vents to clean the inside of the windows. Do
not touch the insides of the windows with
hard objects, e.g. an ice scraper or ring.
There is otherwise a risk of damaging the
windows.
! Clean the water drainage channels of the
windshield and the rear window at regular
intervals. Deposits such as leaves, petals
and pollen may under certain circumstances
prevent water from draining away. This can
lead to corrosion damage and damage to
electronic components.
X Clean the inside and outside of the windows
with a damp cloth and a cleaning agent that
is recommended and approved by
Mercedes-Benz. Exterior
Cleaning the wheels !
Do not use any acidic or alkaline cleaning
agents. They can cause corrosion on the
wheel bolts or the retainer springs for the
wheel-balancing weights.
! Do not park your vehicle for a long period
of time directly after cleaning, particularly
after cleaning the wheel rim with wheel
cleaner. Wheel cleaner can lead to the
increased corrosion of the brake discs and
pads. Therefore, drive for a few minutes
after cleaning. By heating up the brakes, the
brake discs and pads dry. The vehicle can
then be parked for a long period of time.
If you clean the wheels with a power washer,
observe the safety notes for the power washer (Y page 265). You could otherwise damage
the tires.
Cleaning the wiper blades G
WARNING
You could become trapped by the wind-
shield wipers if they start moving while
cleaning the windshield or wiper blades.
There is a risk of injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield
or wiper blades.
! Do not fold the windshield wipers away
from the windshield unless the hood is
closed. Otherwise, you could damage the
hood.
! Do not pull the wiper blade. Otherwise, the
wiper blade could be damaged.
! Do not clean wiper blades too often and
do not rub them too hard. Otherwise, the
graphite coating could be damaged. This
could cause wiper noise.
! Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly.
X Turn the SmartKey to position 0 in the igni-
tion lock or remove the SmartKey.
X Fold the windshield wiper arms away from
the windshield until you feel them engage.
X Carefully clean the wiper blades with a
damp cloth.
X Fold back the wiper arms before switching
on the ignition.
Cleaning the exterior lighting !
Only use cleaning agents or cleaning
cloths that are suitable for plastic lenses.
Caustic, irritant or otherwise unsuitable
cleaning agents or cleaning cloths could
scratch or damage the exterior lighting plas-
tic lenses.
i Inquire about suitable cleaning agents or
cleaning cloths at a specialist workshop.
X Clean the plastic lenses of the exterior light-
ing with a damp sponge and a mild cleaning266
Care
Maintenance and care

agent, e.g. car shampoo, or with cleaning
cloths.
Cleaning the sensors !
Do not use dry, coarse or hard cloths and
do not scrub. You will otherwise scratch or
damage the sensors.
If you clean the sensors with a power
washer or steam cleaner, observe the infor-
mation provided by the manufacturer
regarding the distance to be maintained
between the vehicle and the nozzle of the
power washer. X
Clean drive system sensors : with water,
car shampoo and a soft cloth.
Cleaning the rear view camera !
Do not use dry, coarse or hard cloths and
do not scrub. You could otherwise scratch
or damage the lens of the rear view camera.
When cleaning the vehicle with a high-pres-
sure or steam cleaner, observe a minimum
distance of 1.6 ft
(50 cm) to the rear view
camera. Do not aim directly at the rear view
camera. You could otherwise damage the
rear view camera.
Make sure that you do not apply any wax to
camera lens when waxing the vehicle. If neces-
sary, remove the wax using water, shampoo
and a soft cloth. Vehicles with rear-end doors
X Clean camera lens : with clean water and
a soft cloth. Vehicles with a tailgate
X Make sure that the engine is switched off
and the key is in position 2 in the ignition
lock.
X Engage reverse gear or shift the transmis-
sion to position k.
The rear view camera flap opens.
X Clean camera lens : with clean water and
a soft cloth.
Cleaning the sliding door The care instructions do not apply to electric
sliding doors. Care
267
Maintenance and care Z

X
Remove foreign objects from the vicinity of
contact surfaces ; and contact pins : of
the sliding door.
X Clean contact surfaces ; and contact
pins : with a mild cleaning agent and a
soft cloth.
Do not oil or grease contact plates ; or
contact pins :.
Cleaning the trailer tow hitch H
Environmental note
Dispose of rags soaked in oil and grease in
an environmentally responsible manner.
! Do not clean the ball coupling with a
power washer. Do not use solvents.
! Observe the notes on additional care for
the trailer tow hitch (see the manufacturer's
operating instructions).
You can also have the maintenance work on
the ball coupling and the trailer tow hitch car-
ried out by a qualified specialist workshop. Interior
Cleaning the interior !
When using liquids to clean the vehicle
interior, observe the following points:
R Under no circumstances use power wash-
ers.
R Make sure that no fluids enter or remain
in gaps and cavities.
R Ensure sufficient ventilation when clean-
ing.
R Make sure that the vehicle interior is com-
pletely dry after cleaning. Cleaning the display !
For cleaning, do not use any of the follow-
ing:
R alcohol-based thinner or gasoline
R abrasive cleaning agents
R commercially-available household clean-
ing agents
These may damage the display surface. Do
not put pressure on the display surface
when cleaning. This could lead to irreparable
damage to the display.
X Switch off the display and let it cool down.
X Clean the display surface with a commer-
cially available microfiber cloth and cleaner
for TFT/LCD displays.
X Dry the display surface using a dry micro-
fiber cloth.
Cleaning the plastic trim G
WARNING
Care products and cleaning agents contain-
ing solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts
may come loose in the event of air bag
deployment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
! Never attach the following to plastic surfa-
ces:
R stickers
R films
R perfume oil container or similar
You could otherwise damage the plastic.
! Do not allow cosmetics, insect repellent or
sunscreen to come into contact with the
plastic trim. This maintains the high-quality
look of the surfaces.
X Wipe the plastic trim and the cockpit with a
damp, lint-free cloth, e.g. a microfiber cloth.
X Heavy soiling: use mild soapy water or care
products and cleaning agents recommended
and approved by Mercedes-Benz. 268
CareMaintenance and care