MERCEDES-BENZ SPRINTER 2011 MY11 Operator’s Manual

Problem Possible causes/consequences and
0050 SolutionsThe key cannot be
turned in the ignition
lock. The vehicle voltage is too low.
X
Switch off all non-essential consumers, e.g. the seat heating,
interior lighting, and try to turn the key again.
If this does not work:
X Check and, if necessary, replace the starter battery.
or
X Jump-start the vehicle.
or
X Consult a qualified specialist workshop. The key cannot be
turned in the ignition
lock. The steering lock has jammed mechanically.
X
Remove the key and insert it again into the ignition lock. Turn
the steering wheel from side to side while doing so. Headlamps and turn signals
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe headlamps are
fogged up
on

the inside. Air humidity is very high.
X
Drive with the headlamps switched on.
The headlamps are clear after a short distance. The headlamps are
fogged up
on

the inside. The headlamp housing is not sealed and moisture has been able
to enter.
X
Have the headlamps checked at a qualified specialist workshop. Windshield wipers
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do. Troubleshooting
219
Practical advice
Z

Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required.
We
recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe windshield wipers
are jammed. The wiper movement is obstructed, e.g. by leaves or snow. The
wiper motor has been deactivated.
X
Stop the
vehicle as soon as possible. For safety reasons, remove
the key from the ignition lock.
X Remove the cause of the obstruction.
X Switch on the windshield wipers again. The windshield wipers
have stopped working
completely. There is a malfunction in the windshield wiper drive.
X
Select another wiper speed on the combination switch.
X Have the windshield wipers checked at a qualified specialist
workshop. Fuel and fuel tank
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe fuel tank has run
completely dry. There is air in the fuel system.
X
Bleed the fuel system . Fuel is
leaking from the
vehicle. G
Warning!
The fuel line or the fuel tank is damaged.
Leaking fuel creates a risk of fire or explosion.
X Switch off the ignition immediately.
X Remove the key from the ignition lock.
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop.220
Troubleshooting
Practical advice

Engine
Draining the fuel filter
If the 00BA
indicator lamp lights up, you must
drain the fuel filter.
! When the 00BA indicator lamp lights up,
drain the fuel filter with water separator
immediately. Otherwise, the engine may be
damaged.
0040Environmental note
When handling, storing and disposing of
diesel and diesel mixtures, please observe
the relevant regulations.
To this end, have the fuel filter with water
separator drained at a qualified specialist
workshop which
has

the necessary specialist
knowledge and tools to carry out the work
required, e.g. an authorized Sprinter Dealer.
The fuel filter with water separator is in the
engine compartment. X
Apply the parking brake and move the
automatic
transmission selector

lever to P.
X Switch off the diesel engine and open the
hood ( Y page 168).
X Place a suitable receptacle under drain
hose 0046.
X Turn the key to position 2 in the ignition
lock.
X Open drain plug 0047
immediately until
liquid
flows out of drain hose 0046. Make sure that the liquid flows into the receptacle under
drain hose
0046.
X Screw in drain plug 0047 as soon as
approximately 0.2 US qt (0.2 l) of liquid have been collected.
i The electric fuel pump stops the flow of
liquid automatically after 30 seconds.
X After draining, turn the key back to
position

0 in the ignition lock.
X Dispose of the liquid in an environmentally
responsible manner.
0040Environmental note
Have the drained liquid disposed of at a
qualified specialist workshop, e.g. an
authorized Sprinter Dealer.
X Drain the fuel filter again if the 00BA
indicator lamp remains lit.
! If the
00BA

indicator lamp remains lit even
after draining for the second time, have the
cause checked immediately at a qualified
specialist workshop, e.g. at an authorized
Sprinter Dealer. Bleeding the fuel system
Wheels and tires
General notes
The vehicle is equipped either with a spare
wheel or with

Premium tire sealant. The spare
wheel is under the rear of the vehicle
(Y page 185). The Premium tire sealant is
located in the stowage compartment in the
right-hand door sill ( Y page 184). G
Warning
Defective or worn tires, and underinflated or
overinflated tires, can cause significant
changes in the

vehicle's handling and braking
characteristics. There is an increased risk of
an accident. Wheels and tires
221
Practical advice
Z

Replace the tires, including the spare wheel,
at least every six years. They should be
replaced regardless of the degree of tread
wear. Check the tire pressure on the spare
wheel at regular intervals.
If you replace
a tire, we also recommend that
you replace the tire valve. G
Warning!
Only for vehicles without a tire pressure
monitor:
For safety reasons, we recommend that you
only use tire valves manufactured by
Schrader. These have been tested for use on
your vehicle.
Use only tire valves of type:
R TR 600 for the vehicle types 2500
R TR 418 for the vehicle types 3500
Using other tire inflation valves or valves
made by other manufacturers can result in
tire pressure loss and thereby impair the
operating safety of the vehicle.
You will find safety-relevant information on
tires and wheels in the "Tires and wheels"
section ( Y page 252).Preparing the vehicle
X Stop the vehicle as far away as possible
from traffic and

on a level, firm and non-slip
surface.
X Switch on the hazard warning lamps.
X Apply the parking brake.
X Move the selector lever of the automatic
transmission to position P.
X Any passengers should leave the vehicle,
ensuring that they are not endangered as
they do so.
X Place the warning triangle or hazard
warning lights at a suitable distance.
Observe legal requirements. Using tire sealant
You can use

the Premium tire sealant to seal
small punctures, particularly those in the tire
tread. Tire sealant can be used at outside
temperatures down to –22 ‡ (–30 †). G
Warning
Smoking, fire
and naked flames are prohibited
when handling tire sealant. Avoid creating
sparks. The tire

sealant could otherwise ignite
and cause a fire. G
Warning
Your safety is at particular risk and the tire
sealant is unable to repair a tire in the
following situations:
R if there are cuts or punctures in the tire
larger than 0.23 inches (6 mm)
R if the rim is damaged
R if you have driven with very low tire
pressures or with flat tires
Do not drive any further. Consult a qualified
specialist workshop which

has the necessary
specialist knowledge and tools to carry out
the work required.
For this reason, we recommend an authorized
Sprinter Dealer. In particular, work relevant to
safety or on safety-related systems must be
carried out at a qualified specialist workshop.
X Prepare the vehicle as described
(Y page 222).
X Before using Premium tire sealant, you
should stop the

vehicle so that the damage
on the tire is at the bottom.
X It is beneficial to the sealing process if you
remove the foreign body that has pierced
the tire, e.g. a screw or a nail.
X Remove the Premium tire sealant, the
accompanying "max. 50 mph" ("max.
80 km/h") sticker and the tire inflation
compressor from the stowage222
Wheels and tires
Practical advice

compartment in the right-hand doorway
(Y page 184).
X Affix the sticker within the driver's field of
vision. G
Warning
It is essential to comply with the
manufacturer's safety notice
on the sticker on
the electric air pump and the tire sealant
bottle. You could otherwise fail to recognize
dangers and injure yourself and others. G
Warning
Tire sealant must not come into contact with
your skin, eyes or clothing. Do not inhale the
fumes.
R If tire sealant

comes into contact with your
eyes or skin, immediately rinse thoroughly
with clean water.
R Immediately change out of clothing that
has been in contact with tire sealant.
R If an allergic reaction occurs, consult a
doctor immediately.
Keep tire sealant away from children.
R If tire sealant is swallowed, immediately
rinse your mouth out thoroughly and drink
plenty of water.
R Do not induce vomiting. Consult a doctor
immediately.
i The tire sealant is water-soluble. If tire
sealant escapes, you can wash it away with
water. Tire inflation compressor
0046
Switch
0047 Angled connecting piece
008A Tire inflation compressor hose
0088 Flap
0086 Pressure gauge with pressure release
screw
0087 Connector with cable
X Open flap 0088 of the tire inflation
compressor.
X Pull connector 0087 and hose 008A with
pressure gauge 0086 from the housing. Tire sealant bottle for single tires
006E
Valve
006F Tire sealant bottle with hook, hose and
valve core extractor Wheels and tires
223
Practical advice Z

Tire sealant bottle for twin tires
006E
Valve
006F Tire sealant bottle with hook, hose and
angled connecting piece
X Shake tire sealant bottle 006F.
X Unscrew and remove the cap from valve
006E of tire sealant bottle 006F.
X Push angled connecting piece 0047 located
on hose 008A
of the tire inflation compressor
as far as it will go onto valve 006E of tire
sealant bottle 006F and fix in place.
The following steps differ depending on the
vehicle tires.
R Single tire (Y page 224)
R Twin tires, inner wheels ( Y page 225)
R Twin tires, outer wheels (
Y page 226)
Single tire 0070
Hook
0071 Button
0072 Lever 0073
Valve core extractor
0074 Tire valve
X Pull knob 0071 out of valve core extractor
0073 as far as it will go.
X Remove the cap from valve 0074 on the
defective tire.
X Hook tire sealant bottle 006F into the upper
vent hole in the wheel using hook 0070.
X Keep pressing lever 0072, place valve core
extractor 0073 firmly onto tire valve 0074 and
then release lever 0072.
X Press knob 0071 into the valve core of valve
0074, turning it gently as you do so, until the
shaft of valve core extractor 0073 engages.
X Turn knob 0071 counter-clockwise until the
valve core is unscrewed.
X Pull knob 0071 out of valve core extractor
0073 as far as it will go.
This pulls
the
valve core into the valve core
extractor and seals it against the valve core
extractor stop.
X Make sure that the pressure release screw
on pressure gauge 0086 is closed.
X Connect connector 0087 to the 12 V socket
(12 V, 25 A, 300 W) on the center console
(Y page 133).
! Only use the 12 V socket on the center
console to connect the electric air pump.
You could otherwise damage the vehicle's
electrics.
X Start the engine.
X Press I on tire inflation compressor
switch 0046.
The tire inflation compressor is activated.
The tire sealant

is then pumped into the tire
and the tire pressure is increased. Let the
tire inflation compressor run for at least 10
minutes until tire sealant bottle 006F is
completely empty and the tire pressure is
at least 43.5 psi (3.0 bar). 224
Wheels and tires
Practical advice

!
Do not run
the electric air pump for longer
than 20 minutes without a break; otherwise
it may overheat.
The air pump can be used again once it has
cooled down.
X Inflate the tire using the tire inflation
compressor until the recommended tire
pressure ( Y page 281) is reached.
X Then, press 0 on tire inflation compressor
switch 0046.
The tire inflation compressor is
deactivated.
X Slide knob 0071 quickly to the stop in valve
core extractor 0073.
X Turn knob 0071 clockwise
until
the valve core
is firmly screwed into tire valve 0074.
i Do not pull the valve core extractor from
the tire valve while the valve core is
unscrewed from
the

tire valve. Tire sealant
could otherwise escape and make you
dirty.
The tire sealant is water-soluble. If tire
sealant escapes, you can wash it away with
water.
X Press lever 0072 and pull
valve core extractor
0073 from tire valve 0074.
X Screw the valve cap onto tire valve 0074.
After filling with tire sealant, ( Y page 228).
Twin tires, inner wheels 0070
Valve extension
0071 Valve core extractor X
Unscrew the valve cap from valve
extension 0070 on the defective wheel.
X Screw valve core extractor 0071
clockwise as
far as it will go onto valve extension 0070

.
X Screw valve core extractor 0071
approximately a
further

half turn to release
the valve extension.
X Unscrew the valve extension and the valve
core extractor counter-clockwise from the
tire valve.
X Unscrew the valve extension from the valve
core extractor. 0071
Valve core extractor
0072 Hook
0073 Button
0074 Angled connecting piece
0075 Tire valve
X Pull knob 0073 out of valve core extractor
0071 as far as it will go.
X Screw valve core extractor 0071 clockwise
onto tire valve 0075.
X Press knob 0073 into the valve core of valve
0075, turning it gently as you do so, until the
shaft of valve core extractor 0071 engages.
X Turn knob 0073 counter-clockwise until the
valve core is unscrewed.
X Pull knob 0073 out of valve core extractor
0071 as far as it will go.
This pulls
the

valve core into the valve core
extractor and seals it against the valve core
extractor stop. Wheels and tires
225
Practical advice Z

X
Hook tire sealant bottle 006F into the upper
vent hole in the wheel using hook 0072.
X Push angled connecting piece 0074 located
on the hose of tire sealant filler bottle 006F
as far
as
it will go on to valve core extractor
0071 and fix it in place.
X Make sure that the pressure release screw
on pressure gauge 0086 is closed.
X Connect connector 0087 to the 12 V socket
(12 V, 25 A, 300 W) on the center console
(Y page 133).
! Only use the 12 V socket on the center
console to connect the electric air pump.
You could otherwise damage the vehicle's
electrics.
X Start the engine.
X Press I on tire inflation compressor
switch 0046.
The tire inflation compressor is activated.
The tire
sealant

is then pumped into the tire
and the tire pressure is increased. Let the
tire inflation compressor run for at least 10
minutes until tire sealant bottle 006F is
completely empty and the tire pressure is
at least 43.5 psi (3.0 bar).
! Do not
run

the electric air pump for longer
than 20 minutes without a break; otherwise
it may overheat.
The air pump can be used again once it has
cooled down.
X Inflate the tire using the tire inflation
compressor until the recommended tire
pressure ( Y page 281) is reached.
X Then, press 0 on tire inflation compressor
switch 0046.
The tire inflation compressor is
deactivated.
X Slide knob 0073 quickly to the stop in valve
core extractor 0071.
X Turn knob 0073 clockwise
until
the valve core
is firmly screwed into tire valve 0075.i
Do not pull the valve core extractor from
the tire valve while the valve core is
unscrewed from the

tire valve. Tire sealant
could otherwise escape and make you
dirty.
The tire sealant is water-soluble. If tire
sealant escapes, you can wash it away with
water.
X Pull knob 0073 out of valve core extractor
0071 as far as it will go.
X Unscrew valve core extractor 0071 counter-
clockwise from tire valve 0075.
X Screw valve extension 0070 onto tire valve
0075 and tighten it.
X Screw the valve cap onto valve extension
0070.
After filling with tire sealant, ( Y page 228).
Twin tires, outer wheel The tire valve is located on the inside of the
outer wheel and should be positioned
horizontally on the left side of the wheel for
the repair process.
Valve tool with handle and turning piece226
Wheels and tires
Practical advice

0070
Handle
0071 Turning piece
X Remove the cap from valve 0072 on the
defective tire.
X Guide the valve tool through the gap in the
wheel and push it onto tire valve 0072.
X Hold handle 0070 of the valve tool with one
hand and unscrew the valve core with the
other hand using turning piece 0071 of the
valve tool.
X Remove the valve tool through the gap
carefully, so that the valve core remains
engaged in the valve tool.
i If the
valve
insert is damaged or lost when
it is unscrewed, you can use the valve insert
of the tire sealant bottle after you have
used the tire sealant ( Y page 228).0072
Tire valve
0073 Angled connecting piece 0073
Angled connecting piece
0074 Hook
X Hook tire sealant bottle 006F into the upper
vent hole in the wheel using hook 0074.
X Push angled connecting piece 0073 located
on the hose of tire sealant filler bottle 006F
as far
as

it will go onto valve 0072 and fix it in
place.
X Make sure that the pressure release screw
on pressure gauge 0086 is closed.
X Connect connector 0087 to the 12 V socket
(12 V, 25 A, 300 W) on the center console
(Y page 133).
! Only use the 12 V socket on the center
console to connect the electric air pump.
You could otherwise damage the vehicle's
electrics.
X Start the engine.
X Press I on the 0046
switch on the tire inflation
compressor.
The tire inflation compressor is activated.
The tire sealant is then pumped into the tire
and the tire pressure is increased. Run the
tire inflation compressor until tire sealant
bottle 006F is completely empty.
X Press 0 on tire inflation compressor
switch 0046 after about 15 seconds.
X Loosen angled connecting piece 0073 from
tire valve 0072 and remove it.
X Screw in the valve core again using the
valve tool and remove the valve tool
through the opening. Wheels and tires
227
Practical advice Z

i
If the valve
insert is damaged or lost when
it is unscrewed, you can use the valve insert
of the tire sealant bottle after you have
used the tire sealant.
X Unscrew the valve insert from the valve of
the tire sealant bottle using the valve
extractor.
! Do not run
the electric air pump for longer
than 20 minutes without a break; otherwise
it may overheat.
The air pump can be used again once it has
cooled down.
X Push angled connecting piece 0047 located
on tire inflation

compressor hose 008A as far
as it will go onto valve 0072 and fix it in place.
X Push I on tire inflation compressor
switch 0046 and inflate the tire to the
recommended tire pressure ( Y page 281).
X Then, press 0 on tire inflation compressor
switch 0046.
The tire inflation compressor is
deactivated.
i The tire sealant is water-soluble. If tire
sealant escapes,
you

can wash it away with
water.
X Screw the valve cap onto tire valve 0072.
After filling with tire sealant, ( Y page 228).
After filling with tire sealant X
Turn the pressure release screw on
pressure gauge 0086 counter-clockwise and
bleed the system.
X Turn the key to position 0 in the ignition
lock.
X Pull the tire inflation compressor connector
out of the 12 V socket.
X Stow the tire inflation compressor, tire
sealant bottle 006F with the valve core
extractor and/or valve tool, the warning triangle and hazard warning lights inside
the vehicle.
X Remove angled connecting piece 0047 from
valve 006E of tire sealant filler bottle 006F and
screw the valve cap onto the valve. G
Warning
You must not exceed a maximum speed of
50 mph (80 km/h) .
The "max.

50 mph" (80 km/h) sticker must be
affixed within the driver's field of vision.
The vehicle's handling characteristics may be
affected.
X Pull away immediately.
This enables the tire sealant to distribute
inside the tire and create a more effective
seal.
X Stop after driving for about three minutes
and check the tire pressure using the tire
inflation compressor, for example.
i You must connect the angled connecting
piece on hose 008A of the tire inflation
compressor directly to

the tire valve on the
tire.
X Correct the tire pressure accordingly if it
does not correspond to the recommended
tire pressure ( Y page 281).
X To increase the tire pressure: switch on
the tire inflation compressor.
X To reduce the tire pressure: open the
pressure release screw on pressure
gauge 0086.
X Drive to the nearest workshop and have the
tire repaired or replaced.
X Clean the valve core extractor with clean
water.
X Have tire sealant bottle 006F replaced as
soon as possible at a qualified specialist
workshop, e.g. an authorized Sprinter
Dealer.228
Wheels and tires
Practical advice