service MERCEDES-BENZ SPRINTER 2013 MY13 Operator’s Manual

Welcome to the world of Mercedes-Benz
Before you first drive off, read this Operator's
Manual carefully and familiarize yourself with
yourv ehicle. Please adhere to the information
and warning notes in this Operator's Manual
for your own safety and to ensure a longer
operating duration of the vehicle. Failure to
observe the instructions may lead to damage
to the vehicle or personal injury.
Vehicle damage caused by a failure to
observe the instructions is not covered by the
New Vehicle Limited Warranty.
These Operating Instructions provides
information on the most important functions
of your vehicle.
Your vehicle's equipment or product
designation may vary, depending on the
following:
R model
R order
R country specification
R availability
Individual warning and indicator lamps may
not be functional.
We reserve the right to make modifications in
the following areas:
R design
R equipment
R technology
Therefore, the descriptions provided may
occasionally differ from your own vehicle.
The following are integral components of the
vehicle:
R Operator's Manual
R Maintenance Booklet
R service and warranty information
R equipment-dependen toperating
instructions
Keep these documents in the vehicle at all
times .Should you sell the vehicle, always
pass the documents on to the new owner.
We wish you pleasant motoring at all times.
9065841197É90658411979ËÍ

Doors
Central locking/unlocking
(SmartKey) ...................................... .64
Control panel ................................... 38
Display message ............................ 209
Indicator lamp ................................ 219
Drinking and driving .........................148
Drinks holder see Bottle holder
see Cuph older
Driver's/co-driver's door
Unlocking ......................................... 70
Driver's seat
see Seats
Driving abroad ................................... 149
Driving off-road see Off-road driving
Driving on flooded roads ..................151
Driving safety systems ABS (Anti-lock Braking System) .......56
ASR (Acceleration Skid Control )...... 58
BAS (Brake Assist System) ..............56
EBD (electronic brake force
distribution) ..................................... 57
ESP ®
(Electronic Stability
Program) .......................................... 57
Important safety information ...........56
Overview .......................................... 56
Driving systems
Cruise control ................................ 155
Display message ............................ 207
PARKTRONI C................................. 157
Rea rview camera .......................... 161
Driving tips
Automatic transmission .................140
Brakes ........................................... 150
Break-in period .............................. 132
Downhill gradient ........................... 150
Drinking and driving .......................148
Driving abroad ............................... 149
Driving in winter ............................ .152
Driving on flooded road s................ 151
Driving on wet road s...................... 151
Exhaus tcheck ............................... 148
Fuel ................................................ 148
General .......................................... 147
Hydroplaning ................................. 151Icy road surfaces
........................... 152
Important safety notes ..................132
Limited braking efficiency on
salted road s................................... 151
Off-road driving .............................. 153
Overru ncut-off .............................. 148
Snow chains .................................. 277
Speed limitation ............................ .149
Towing atrailer .............................. 168
Transport by rail ............................ .150
Wet road surface ........................... 150 E
EBD (electronic brake force
distribution) Display message ............................ 200
Function/notes ................................ 57
Indicator lamps .............................. 210
Electrical closing assist ......................72
Electrical fuses see Fuses
Electrical step
Cleaning ......................................... 260
Display message ............................ 208
Emergency release ..........................72
Function .......................................... .72
Important safety notes ....................72
Indicator lamp ................................ 219
Manual retractio n............................ 72
Obstacle detection ........................... 72
Electrical system
Battery mai nswitc h....................... 132
Electronic Stability Program
see ESP ®
(Electroni cStability Program)
Emergenc yexit .................................... 59
Emergency exi twindow ..................... 59
Emergency Tensioning Devices Function .......................................... .50
Safety guideline s............................. 43
Emissions control
Service and warranty information ....23
Engine
ADR (working speed governor) ......167
Changing the power output .............25
Check Engine warning lamp ........... 216
Cleaning instructions .....................257
Engine number ............................... 316 Index
9

S
Safety Children in the vehicle .....................50
Child restraint systems ....................50
Safety systems
see Driving safety systems
Seat belts
Adjusting the height ......................... 48
Belt force limiters ............................ 50
Belt warning/warning lamp .............49
Cleaning ......................................... 261
Correct usage .................................. 47
Display message ............................ 201
Emergency Tensioning Devices ....... .50
Fastening ......................................... 48
Important safety guidelines .............47
Safety guidelines ............................. 43
Warning lamp ................................. 219
Seat heating ........................................ .85
Seats Adjusting lumbar support ................80
Adjusting the co-driver's seat ..........80
Adjusting the head restraint ............84
Armrest ............................................ 84
Cleaning the cover .........................261
Folding sea t..................................... 82
Important safety notes ....................80
Rea rbenchs eat............................... 83
Seat heating .................................... 85
Setting the driver's seat ................... 80
Swivel seat ....................................... 81
Twi nco-driver's seat ........................ 82
Securing loads
Important safety notes ..................234
Selector lever
Cleaning ......................................... 260
Sensors (cleaning instructions) .......259
Service Center see Qualified specialist workshop
Service interval display
Calling up the service due date ...... 249
Exceeding a service due date ........249
Notes ............................................. 249
Service due date (automatic
display) .......................................... 249Service products
Bio-diesel (FAME fuel ).................... 317
Brake fluid ............................. 245, 324
Coolant (engine) ............................ 324
Diese l............................................ 317
Diesel Exhaust Fluid (DEF) .............320
Engine oil ....................................... 321
Fuel ................................................ 317
Important safety notes ..................316
Power steering fluid .......................323
Refrigerant ..................................... 326
Transmission oil ............................. 323
Washer fluid .................................. .326
Settings
Resetting all (vehicles with
steering wheel buttons) .................183
Resetting submenus (vehicles
with steering wheel buttons) .........184
Setting the air distribution ...............113
Setting the airflow ............................114
Setting the clock Vehicles without steering wheel
buttons .......................................... 179
Vehicles with steering wheel
buttons .......................................... 186
Short journeys (diesel particle
filter) ................................................... 149
Side windows Cleaning ......................................... 257
Hinged sid ewindows ....................... 76
Important safety information ...........76
Opening/closing .............................. 76
Overview .......................................... 76
Problem (malfunction) .....................77
Resetting ......................................... 77
Sliding door
Child-proof locks .............................. 55
Cleaning ......................................... 259
Closing assist ................................... 72
Important safety notes ....................70
Opening/closing .............................. 70
SmartKey
Changing the battery .................66, 67
Changing the locking system
settings .......................................... 189
Checking the battery .......................66
Display message ............................ 209
Door central locking/unlocking .......64 16
Index

GAWR (Gross Axle Weigh
tRating)
(definition) ..................................... 293
GTW (Gross Trailer Weight)
(definition) ..................................... 293
GVW (Gross Vehicle Weight)
(definition) ..................................... 293
GVWR (Gross Vehicle Weight
Rating) (definition) .........................293
Important safety notes ..................274
Increased vehicle weight due to
optional equipment (definition) ......293
Kilopascal (kPa) (definition) ...........293
Labeling (overview )........................ 289
Load bearing index (definition) ......294
Load index ..................................... 291
Load index (definition) ...................294
M+S tires ....................................... 276
Maximum loaded vehicle weight
(definition) ..................................... 293
Maximum load on a tire
(definition) ..................................... 294
Maximum permissible tire
pressure (definition) ....................... 294
Maximum tire loa d......................... 291
Maximum tire load (definition) .......294
Optional equipment weight
(definition) ..................................... 294
PSI (pounds per square inch)
(definition) ..................................... 294
Replacing ....................................... 302
Service life ..................................... 276
Sidewall (definition) .......................294
Speed rating (definition) ................293
Storing ........................................... 303
Structure and characteristics
(definition) ..................................... 292
Summer tires ................................. 276
TIN (Tire Identification Number)
(definition) ..................................... 294
Tire bea d(definition) ...................... 294
Tire pressure (definition) ................294
Tire pressures (recommended )...... 293
Tire size (data) ............................... 285
Tire size designation, load-bearing
capacity, speed rating .................... 290
Tire tread ....................................... 275
Tire tread (definition) .....................294
Total load limit (definition) .............295 Traction (definition)
.......................295
TWR (permissible trailer drawbar
noseweight) (definition) .................295
Uniform Tire Quality Grading
Standard s(definition) .................... 293
Unladen weight (definition) ............294
valve, Snap-In ................................ 280
Wea rindicato r(definition) .............295
Whee lrim (definition ).................... 293
Tire sealant
Storage location ............................ 265
Using ............................................. 295
Top Tether ............................................ 53
Touchshift (automatic
transmission) ..................................... 139
Tow-away alarm Arming/deactivating ........................61
Deactivating .................................... .61
Operation ........................................ .60
Towing
If the vehicl eisstuck..................... 270
Important safety guidelines ...........268
Installing/removing the towing
eye. ................................................ 269
In the event of malfunction s.......... 269
With a raised front or rear axle ......269
Towing atrailer
Axle load ,permissible .................... 329
Cleaning the trailer tow hitch ......... 260
Coupling up atrailer ...................... 171
Decoupling atrailer ....................... 172
Driving tips .................................... 168
Important safety notes ..................168
Installing and removing the ball
coupling ......................................... 170
Notes on retrofitting ......................328
Power supply ................................. 174
Trailer loads ................................... 329
Towing away
With both axles on the ground .......270
Tow-starting
Emergency engine starting ............271
Important safety notes ..................268
Trailer
Brake force booster malfunction ...211
Trailer coupling
see Towing atrailer
see Trailer tow hitch Index
19

Protection of the environment
General notes
H
Environmental note
Daimler's declared policy is one of
comprehensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an
environmentally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel
consumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to 0004of its maximum engine speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel
consumption. Environmental issues and
recommendations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all
relevant environmental guidelines and
regulations when disposing of materials. This
helps to protect the environment. Product information
We recommend original Sprinter parts and
conversion parts and accessories that have
been approved expressly for the type of
vehicle concerned.
We test genuine Sprinter parts, as well as
conversion parts and accessories that have
been specifically approved for the type of
vehicle, for:
R reliability
R safety
R suitability
Despite ongoing market research, we are
unable to assess other parts. We therefore
accept no responsibility for the use of such
parts in a Sprinter, even if they have been
independently or officially approved.
Genuine Sprinter parts, as well as specifically
approved conversion parts and accessories,
can be obtained at an authorized Sprinter
Dealer. Here you will receive advice about
permissible technical modifications, and the
parts will be professionally installed. 22
Introduction

Operator's Manual
General notes
Before you first drive off, read this Operator's
Manual carefully and familiarize yourself with
your vehicle.
Please adhere to the information and warning
notes in this Operator's Manual for your own
safety and to ensure a longer operating
duration of the vehicle. Failure to observe the
instructions may lead to damage to the
vehicle or personal injury.
Damage to the vehicle, caused by not
adhering to the instructions, is not covered by
the New Vehicle Limited Warranty . Vehicle equipment
The Operator's Manual describes all models
and standard and optional equipment of your
vehicle that were available at the time of
going to print .Country-specific variations are
possible. Note that your vehicle may not be
equipped with all of the described functions.
This also applies to systems and functions
relevant to safety. The equipment in your
vehicle may therefore differ from that shown
in the descriptions and illustrations. The
original purchase contract documentation for
your vehicle contains a list of all of the
systems in your vehicle.
If you have questions about equipment and
operation, consult any authorized Sprinter
Dealer.
The Operator's Manual, the Maintenance
Booklet and the equipment-dependent
operating instructions are important
documents and should be kept in the vehicle. Service and vehicle operation
Maintenance and literature
The Service and Warranty Information
Booklet contains detailed information on the
types of warranty that your Sprinter is
covered by, including:
R New Vehicle Limited Warranty
R Diesel Engine Limited Warranty
R Anti-Perforation Warranty
R Limited Warranty for Restraint Systems
(only vehicles that have been sold and
registered in the state of Kansas)
R Legally required Emission Performance
Warranty
Replacement parts and accessories are
subject to the Replacement Part and
Accessory Warranty of the dealer mentioned
on the inside cover. You can obtain these
from any authorized Sprinter dealer. Maintenance
The Maintenance Booklet and the Service and
Warranty Information Booklet describe all
necessary maintenance work that should be
carried out at regular intervals.
When you take the vehicle to an authorized
Sprinter dealer, always be sure to bring the
Maintenance/Service/Warranty Information
Booklet .Your customer service advisor
enters each maintenance service into the
Maintenance Booklet for you. Registering your vehicle
We may ask our authorized Sprinter Dealers
to carry out technical inspections on certain
vehicles to improve their quality or safety.
We can only inform you about vehicle checks
if we have your registration data. Introduction
23 Z

Your registratio
ndata is no tstored if:
R you did not purchase your vehicle at an
authorized Sprinte rDealer.
R your vehicle has never been inspected at
an authorized Sprinter Dealer.
It is advisable to register your vehicle with an
authorized Sprinter Dealer. Please infor mus
as soon as possible about any change of
address or vehicle ownership. Operating safety
Important safety notes
G
WARNING
Exhaust fumes, some of its constituents, and
certain vehicle components contain or emit
chemicals known to the State of California to
cause cancer and birth defects or other
heritable genetic damage.
In addition, certain fluid scontained in
vehicles, and certain products that are used
as components, contain chemicals known to
the State of California to cause cancer and
birth defects or other heritable genetic
damage.
Air bags and pyrotechnic Emergency
Tensioning Devices (ETDs) and remote
control batteries contain perchlorate
material, which may require special handling
and regard for the environment. Check with
your local government's disposal guidelines.
In California, see www.dtsc.ca.gov/
HazardousWaste/Perchlorate/ index.cfm. G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/
maintenance work as well as any required
repairs carried out at a qualified specialist
workshop. G
WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other
networked components. In particular,
systems relevant to safety could also be
affected. As a result, these may no longer
function as intended and/or jeopardize the
operating safety of the vehicle. There is an
increased risk of an accident and injury.
Never tamper with the wiring as well as
electronic components or their software. You
should have all work to electrical and
electronic equipment carried out at a qualified
specialist workshop. G
WARNING
Flammable materials, e.g. leaves, grass or
branches, may ignite if they come into contact
with hot parts of the exhaust system for
extended periods. There is arisk of fire.
When driving off-road or on unpaved surfaces,
chec kthe underside of the vehicle at regular
intervals. In particular, remove any trapped
parts of plants or other flammable material. If
there is any damage, inform a qualified
specialist workshop.
The general operating permit for your vehicle
could be rendered invalid If you carry out
modifications to electronic components,
their software as well as wiring.
Driving off-road or on construction sites
increases the possibility of vehicle damage
which may in turn lead to the failure of certain
assemblies and systems.
There is a risk of damage to the vehicle if:
R the vehicle makes contact with the ground,
e.g. on a high curb or a loose road surface
R you drive too quickly over an obstacle, e.g.
a curb or a pothole
R a heavy object hits the underbody or
chassis component
In these or similar situations, the vehicle
body, the underbody, chassis components,
wheels or tires could be damaged even if this 24
Introduction

G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct adepressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficien tclearance for the pedals. Do not use
loose floormats.
! If the engine is switched off and a device
which is connected to the on-board
diagnostics connection is being used, the
battery may discharge.
Connecting equipmen tto the diagnostics
connections can lead to emissions
monitoring information being reset. The
possible outcome may be that the vehicle no
longer fulfills the emissions laws and
regulations. This may be acriminal offense or
breach of road traffic regulations in certain
countries. Qualified specialist workshops
An authorized Sprinter Deale ris a qualified
specialist workshop. Aqualified specialist
workshop has the necessary specialist
knowledge, tools and qualifications to
correctly carry out the work required on the
vehicle. This is especially the case for work
relevan tto safety.
Observe the information in the Maintenance
Booklet.
The following work should always be carried
out at qualified specialist workshop:
R work relevant to safety
R service and maintenance work
R repair work
R modifications as well as installations and
alterations
R work on electronic components For this reason, we recommend an authorized
Sprinter Dealer. Proper use
G
WARNING
Gases and fluids from substances that
constitute a health hazard or react
aggressively can escape even from securely
closed containers. When transporting such
substances in the vehicle interior, your ability
to concentrate or your health could be
affected during the journey. Malfunctions,
short circuits or electrical componen tsystem
failures may also result .There is a risk of an
accident and fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These include:
R solvents
R fuel
R oils and greases
R cleaning agents
R acids
There are various warning stickers affixed to
your vehicle. If you remove warning stickers,
others may fail to recognize the dangers.
Leave the warning stickers in their original
position.
Observe the following information when
operating your vehicle:
R the safety information in these instructions
R the “Technical data“ section in this
Operator's Manual
R traffic rules and regulations
R motor vehicle laws and safety standards 26
Introduction

Exhaust gas aftertreatment
The exhaust gas aftertreatmen trequires a
reducing agent known as Diesel Exhaust Fluid
(DEF) in order to function correctly. Filling up
the DEF tank is usually part of the service
scope. DEFc onsumption depends on
operational and driving conditions and it is
not necessary to wait until the next scheduled
service to replenish the fluid. Fluid should be
added regularly to the DEFs upply reservoir
during vehicle operation or, at the latest, after
receiving the first warning message via the
on-board computer.
To conform to emission regulations, you must
operate the vehicle with DE Fand refill the
supply regularly .The engine management
recognizes attempts to operate the vehicle
without DEF, with thinned DEF or with
another reducing agent. After previous
warning messages, the engine management
then prevents a further engine start.
If the DEF level drops below 1.5 US gal
(5.5 l), the first warning message is issued
and a warning tone sounds. After the
message appears for the first time, and under
normal driving conditions, the remaining DEF
supply will last for approximately 1,000 mi
(1,600 km).
After that, the 0.8 US gal (3.0 l)reserve mark
is reached. Once the reserve range has been
reached, you will receive the next warning
message and you will hearas eries of warning
tones. After the first message, the DEF
reserve will last for approximately 1,200 mi
(1,900 km). However, you will only be able to
start the engine another 16 times.
You should immediately add 2.0 US gal
(7.6 l) of DEF (Y page 144) or have the DEF
supply reservoir filled at a qualified specialist
workshop.
When the number of remaining engine starts
is 0 , the engine management prevents the
engine being started.
If the 0018 checkengine indicator lamp lights
up, the exhaust gas aftertreatment is faulty or
an emission-related malfunctio nhas occurred (Y
page 204). You will then only be
able to drive a maximum 50 mi (80 km) before
the engine managemen trestricts the number
of starts remaining.
If the exhaust gas aftertreatment is faulty,
have it checked and repaired at a qualified
specialist workshop.
Further information on DEF can be found in
the "Refueling" ( Ypage 143) and "Service
products and capacities" (Y page 320)
sections. Attachments, bodies, equipment and
conversions
General notes !
For safety reasons, have add-on
equipment manufactured and installed
according to the Sprinter body/equipment
mounting directives in force. These body/
equipment mounting directives ensure that
the chassis and the body form one unit and
that maximum operating and road safety is
achieved.
We recommend for safety reasons that:
R you carry out no other modifications to
the vehicle.
R you obtain the agreement of the
distributor named on the inside of the
front cover for any deviations from the
approved body/equipment mounting
directives.
Approval from certified inspection
agencies or official approvals cannot rule
out risks to your safety.
We recommend that you use genuine
Mercedes-Benzp arts as well as conversion
parts and accessories that have been
specifically approved by Mercedes-Ben zfor
the type of vehicle.
These parts have been specially tested to
establish their safety, reliability and
suitability. Introduction
27 Z

If the problem cannot be rectified to your
satisfaction there:
R please discuss the problem with a
management representative from the
authorized Sprinter Dealer.
R if necessary, contact the distributor named
on the inside of the front cover. Reporting safety defects
USA only:
The following text is reproduced as required
of all manufacturers according to Title 49,
Code of U.S. Federal Regulations, Part 575
pursuant to the National Traffic and Motor
Vehicle Safety Act of 1966.
If you believe that yourv ehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying the vehicle distributor named on the
inside of the front cover.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or the vehicle distributor.
To contact NHTSA, you may either call the
Vehicle Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153);
or go to http://www.safercar.gov;
or write to:
Administrator, NHTSA, 400 Seventh Street
SW, Washington, DC 20590.
You can find more information on vehicle
safety at:
http://www.safercar.gov
Canada only:
If you believe that your vehicle has a safety
defect, you should contact immediately the Customer Service Department of the vehicle
distributor named on the inside of the front
cover. Limited Warranty
! Follow the instructions in this Operator's
Manual about the proper operation of your
vehicle as well as about possible vehicle
damage. Damage to your vehicle that
arises from culpable contravention of these
instructions is not covered by the Limited
Warranty of the distributor named on the
inside of the front cover. Data stored in the vehicle
Information about electronic data
acquisition in the vehicle
(Including notice pursuant to California Code
§ 9951)
Please note that your vehicle is equipped with
devices that can record vehicle systems data.
This information helps, for example, to test
vehicle systems after an accident and to
continually improve vehicle safety. We can
access this data and submit it:
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner or
lessee
R on the instruction of prosecuting
authorities or other governmental agencies
R for use in arbitration of disputes that
involve the manufacturer, its affiliates or its
sales and service organizations
R as otherwise required or permitted by law. Data for multimedia devices
Depending on the equipment level, your
vehicle may feature communications and/or
entertainment systems (e.g. telephone
systems). The data necessary for the Introduction
29 Z