wheel MERCEDES-BENZ SPRINTER 2019 MY19 with 7” screen

ASS
YST PLUS se rvice inter val display Fu
nction of the ASS YST PLUS se rvice inter val
displ ay The ASS
YST PLUS service inter val display on the
instrument display pr ovides information on the
re maining time or dis tance be fore the next
service due date.
Yo u can hide this service message byusing the
back button on the left-hand side of thesteering
wheel.
Yo u can obtain fur ther information concerning
th e servicing of your vehicle from a qualified spe‐
cialist workshop, e.g. an authorized Mercedes-
Benz Center. Displaying
the service due da te On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the back button on
th e left-hand side of thesteering wheel.
Bear in mind thefo llowing related topic:
R Operating the on-board com‐
puter(/ page164) Ca
rrying out maintenance workregular ly *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Service
workwhich is not car ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Always obser vethe prescribed service
inter vals. #
Always ha vethe prescribed service
wo rkcar ried out at a qualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
val is based on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed more of tenth an presc ribed if the
ve hicle is operated under arduous conditions or
increased loads.
Examples of arduous operating conditions:
R regular city driving with frequent intermediate
st ops R
mainly short-dis tance driving
R frequent ope ration in mountainous terrain or
on poor road sur faces
R when the engine is of ten le ftidling for long
periods
R operation in particula rly dusty conditions
and/or if air-reci rculation mode is frequently
used
In these or similar operating conditions, ha vethe
interior air filter, engine air cleaner, engine oil and
oil filter etc. changed more frequently. If theve hi‐
cle is subjected tohigher loads, the tires must be
ch ecked more frequentl y.Fu rther information can
be obtained at a qualified specialist workshop. Battery disconnection periods
The ASS
YST PLUS se rvice inter val display can
only calculate the service due da tewhen the
battery is connected. #
Notedown the service due date displa yed on
th e Instrument Display before disconnecting
th e battery (/ page 202). Engine compartment
Opening and closing
the hood &
WARNING Risk of accident if the engine
hood is unlatched while driving
An unloc ked engine hood may open up when
th eve hicle is in motion and block your vie w. #
Never unlatch the engine hood while
driving. #
Before every trip, ensure that the engine
hood is latched. &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. #
Intheeve nt of a fire inthe engine com‐
partment, keep the hood closed and call
th efire service. 202
Maintenance and care

Obser
vethefo llowing no tes: Note
s on cleaning and car eAvoiding paintwork damage
Pa int
R
Insect remains: soak with insect
re mo ver and then wash off.
R Bird droppings: soak with water and
th en wash off.
R Remo vecoolant, tree resin, oils,
fuels and greases: rubge ntly wi th a
clo thsoaked in petroleum ether or
lighter fluid.
R Brake fluid: wash off with water.
R Tarst ains: use tarre mo ver.
R Wax: use a silicone remo ver. R
Do not af fix st icke rs,fi lms or similar.
R Remo vedirt as soon as possible.
Mat tefinish
R
Only use care products appr ovedfor
Mercedes-Benz. R
Do not polish theve hicle and alloy
wheels.
R Do not use a wash program that
ends with a hot wax treatment in
au tomatic car washes.
R Do not use paint cleaners, buf fing or
polishing products, or gloss preserv‐
ers, e.g. wax.
R Have paint repairs car ried out in a
qu alified specialist workshop onl y. Note
s onthe care of vehicle parts &
WARNING Risk of entrapment if the
windshield wipers are swit ched on while
th e windshield is being cleaned
If th e windshield wipers are set in motion
while you are cleaning the windshield or
wiper blades, you can be trapped bythe wiper
arm. #
Always switch off the windshield wipers
and the ignition before cleaning the
windshield or wiper blades. &
WARNING Risk of bu rning from theta il‐
pipe or tailpipe trim
The tailpipe and tailpipe trim can become
ve ry hot. If you come into con tact wi th these
car parts, you could burn yourself. #
Always be particularly careful when in
th e vicinity of theta ilpipe and tailpipe
trims and supervise children very
closely when in this area. #
Before any con tact, allow the car parts
to cool down. 212
Maintenance and care

Obser
vethefo llowing no tes: Note
s on cleaning and car ePreve nting damage totheve hicle
Wheels/rims Usewate r and acid-free wheel cleaner. R
Do not use acidic wheel cleaners to
re mo vebrake dust. Otherwise, wheel
bolts and brake components may be
damaged.
R Toavo id cor rosion of brake discs and
brakepads, drive for a few minutes
af te r cleaning before parking the
ve hicle. The brake discs and brake‐
pads warm up and dry out.
Wi ndo ws
Clean wind owsinside and outside with a
damp clo thand with a cleaning agent
re commended for Mercedes-Benz . Do not use dry clo
ths or abrasive or sol‐
ve nt-based cleaning agents toclean the
inside of windo ws.
Wi per blades
Carefully clean thefo lded-a way wiper
blades with a damp clo th.Do not clean
the wiper blades too of ten.
Ex terior
lighting Clean
the lenses with a wet sponge and
mild cleaning agent, e.g. car sha mpoo. Only use cleaning agents or clo
ths suita‐
ble for plast ic lenses.
Sensors Cleanthe sensors in the front and rear
bumper and in thera diator grill with a
soft clo thand car shampoo. When using a po
werwa sher, keep a min‐
imum dis tance of 11.8 in (30 cm).
Re ar view
camera and
360° Cam‐
era Use clean
water and a soft clo thtoclean
th e camera lens. Do not use a po
werwa sher.
Tr ailer hitch
R
Remo vetraces of rust on the ball,
e.g. with a wire brush.
R Remo vedirt with a lint-free clo th.
R After cleaning, lightly oil or grease
th e ball head.
R Obser vethe no tes on care in the
trailer hitch manufactu rer's operat‐
ing instructions. Do not clean
the ball neck with a po wer
wa sher or sol vent.
Sliding door R
Remo vefore ign objects from the
vicinity of the contact plates and
contact pins of the sliding door.
R Clean the contact plates and contact
pins with a mild cleaning agent and a
soft clo th. Do not oil or grease
the contact plates
and the contact pins. Maintenance and care
213

Note
s on cleaning and car ePreve nting damage totheve hicle
Headliner Clean with a soft brush or dry shampoo.
Clo thseat
co vers Va
cuum up dirt such as crumbs or du st
and then use a damp microfiber clo th
and a 1% soapsuds solution toclean the
entire seat co ver.Do not spot-clean.
Use cleaning and care products recom‐
mended for Mercedes-Benz . Do not use any oil-based cleaning and
care products.
Imitation
leather seat
co vers Va
cuum up dirt such as crumbs or du st
and then use a damp cotton clo thand a
1% soapsuds solution toclean the entire
seat co ver.Do not spot-clean.
Use cleaning and care products recom‐
mended for Mercedes-Benz . Do not use a microfiber clo
th.
Do not use any oil-based cleaning and
care products.
Genuine
leather seat
co vers Re
gular lyvacuum up dirt such as
crumbs or du stand then use a damp
cotton clo thtoclean the entire seat cov‐
ers.
Fo r heavy soiling: use a leath er care
agent recommended byMercedes-Benz
fo r af tertre atment. Do not use a mic
rofiber clo th.
Do not use any oil-based cleaning and
care products.
Ste ering
wheel and
ge ar or
selecto r
le ver Clean with a damp clo
th.
Pe dals and
floo r mats Clean wi
tha damp clo th.D o not use any cleaning and care prod‐
ucts.
Ve hicle inte‐
ri or Clean with a damp clo
th.R
Do not use a po werwa sher.
R Allow theve hicle interior todry com‐
ple tely af ter cleaning.
R Do not allow liquidstopenetra teinto
ga ps or cavities.
Curtains The curtains may only be dry cleaned. Do not wash the cur tains. Maintenance and care
215

Message in
the media displa y:
SOS NOT READY :th e ignition is not on or eCall is
not available.
During an active emer gency call, 0053appears in
th e displa y.
Yo u can find more information on there gional
av ailability of eCall at: http://www.mercedes-
benz.com/connect_ecall
% If an emer
gency call is una vailable or mal‐
functioning, a message tothis ef fect also
appea rsinthe multifunction display of the
instrument clus ter. Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star ter battery has suf ficient charge.
If re stra int sy stems such as airbags or Emer gency
Te nsioning Devices ha vebeen activated af ter an
accident, eCall may automatically initia tean
emer gency call.
The eme rgency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz emergency call center
can transmit theve hicle position data toone
of the emer gency call centers.
The SOS button in theove rhead cont rol panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Using the SOS but ton in theove rhead con‐
trol panel: pressthe SOS button at least one
second long.
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz emergency call center
can transmit theve hicle position data toone
of the emer gency call centers.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
Ending an unin tentional emer gency call #
Select 0076onthe multifunction steering
wheel. Depress the button for se veral sec‐
onds. Tr
ansmitted data with the emer gency call Data transmit
tedby the eCall includes but is not
limited to:
R Vehicle's GPS position data
R GPS position data on thero ute (a few hun‐
dred me ters before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R Estimated number of people in theve hicle
R Whe ther Mercedes PRO connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem
Data transmit ted is vehicle information. For any
qu estions about the collection, use and sharing
of the eCall sy stem data, please contact MBU‐ Breakdown assis
tance 217

SA
's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo r Canada, please contact MBC’s Cust omer
Assis tance Center at 1-800-387-0 100.
Cust omer requ ests for co vered information
should be submitted via the same channels.
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter‐
mined
R Avo ice connection totheve hicle occupants
can be es tablished Flat tire
Note
s onflat tires &
WARNING Risk of an accident when driv‐
ing wi thaflat tire
A flat tire greatly impairs driving characteris‐
tics, as well as steering and braking. #
Do not drive with a flat tire. #
Remo vetheflat tire and ins tallthe
spare wheel or consult a qualified spe‐
cialist workshop. In
theeve nt of a flat tire you ha vethefo llowing
possibilities depending on your vehicle's equip‐
ment:
R Vehicles with Mercedes PRO connec t:in
th eeve nt of a flat tire, you can call Roadside
Assis tance via theRo adside Assis tance call
button in theov erhead cont rol panel
(/ page 171).
R Allvehicles: change the wheel
(/ page 251). Batte
ry Note
s onthe12 V battery &
WARNING Risk of an accident due to
wo rkcar ried out incor rectly on the bat‐
te ry
Wo rkcar ried out incor rectly on the battery
can, forex ample, lead toa short circuit. This
can lead tofunction restrictions in saf ety-re l‐
eva nt sy stems, forex ample the lighting sys‐
te m, ABS (anti-lock braking sy stem) or ESP ® (Elect
ronic Stability Prog ram). The operating
saf ety of your vehicle may be restricted.
Yo u could lose control of theve hicle in the
fo llowing situations:
R when braking
R intheeve nt of ab rupt steering maneuvers
and/or when theve hicle's speed is not
adap tedto thero ad conditions #
Intheeve nt of a sho rtcircuit or a simi‐
lar incident, contact a qualified special‐
ist workshop immediately. #
Do not continue driving. #
Always ha vewo rkon the battery car ried
out at a qualified specialist workshop. R
Further information on ABS (/ page137)
R Further information on ESP ®
(/ page 138)
Me rcedes-Benz recommends that you ha vethe
12 V battery replaced at a qualified specialist
wo rkshop, e.g. at an authorized Mercedes-Benz
Center.
Should youwa nttoreplace the battery yourself,
obse rveth efo llowing information:
R Alwaysre place a defective battery with a bat‐
te ry which fulfills theve hicle's specific
re qu irements.
R Use de tach able parts such as theve nt hose,
elbow fitting or term inal co ver from the bat‐
te ry to be replaced.
R Make sure that theve nt hose is al ways con‐
nected toits original opening on the battery
side.
Ins tallth eex isting or newly supplied stop
plugs.
Otherwise, gases or battery acid could
escape.
R Make sure that the de tach able parts are con‐
nec ted in the same way as before.
Fo r saf etyre asons, Mercedes-Benz recommends
th at you only use bat teries that ha vebeen tested
and appr ovedfo ryo ur vehicle byMercedes-Benz.
These batteries pr ovide inc reased impact pr otec‐
tion topreve ntvehicle occupants from suf fering
acid bu rns should the battery be damaged in an
accident. 218
Breakdown assis tance

R
vehicles with a gasoline engine: only per‐
fo rm starting assis tance when the engine and
ex haust sy stem are cold #
Vehicles with a battery main switch: check
whe ther the battery main switch is switched
on (/ page114). #
Secu retheve hicle using the parking brake. #
Vehicles with automatic transmission:
shift the transmission toposition 005D. #
Switch off the ignition and all electrical con‐
sumers. #
Open the hood (/ page 202). Example: jump-s
tart connection point
% Right-hand-drive
vehicles: the jump-s tart
connection points may be on the opposite
side. #
Remo vethe co ver from the positive term inal
on the donor batter y. #
First, connect the positive term inal clamp of
th e jumper cables/charging cables tothe
positive term inal of theot her vehicle's bat‐
te ry. #
With positive term inal clamp 2ofthe
jumper cable, slide there d pr otective cap on
jump-s tart connection point 1back with a
clockwise turn. #
Connect the positive term inal clamp tothe
positive term inal of jump-s tart connection
point 1. #
During starting assistance: start the engine
of the donor vehicle and let it run at idle
speed. #
Connect the negative term inal of the donor
battery tothe ground point of your ow nve hi‐ cle with
the jumper cable/charging cable.
Begin with the donor batter y. #
During starting assistance: start the engine
on your ow nve hicle. #
When charging: start thech arging process. #
During starting assistance: letthe engine
ru nfo r a few minutes. #
During starting assistance: before discon‐
necting the jumper cable, switch on an elec‐
trical consumer on your ow nve hicle, e.g. the
re ar wind owheater or lighting.
When thest arting assis tance/charging process is
comple te: #
First,re mo vethe jumper cables/charging
cables from the ground point and negative
te rm inal of theot her vehicle's batter y,then
from the positive term inal of jump-s tart con‐
nection point 1and the positive term inal of
th eot her vehicle's batter y.Each time, begin
at the contacts on your ow nve hicle.
The red pr otective cap springs back toits ini‐
tial position when positive term inal clamp 2
is disconnected from jump-s tart connection
point 1.
Fu rther information can be obtained at a qualified
specialist workshop. Installing/removing
thefloor co vering (vehi‐
cles with rear wheel drive) &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Ensure floor mats and carpets cannot
slip and pr ovide suf ficient room forthe
pedals. #
Do not lay multiple floor mats or carpets
on top of one ano ther. Breakdown assis
tance 221

#
Switch off all electrical consumers. #
Toremo ve:unscr ewscrews3 and remo ve
trim 2. #
Remo vefloor co vering 1. #
Toinstall: insertfloor co vering 1 and align
it at the base of the driver's seat and at the
door sill. #
Put trim 2in place and scr ewscrews3
back in. Disconnecting
thest ar ter battery *
NO
TEDama getothe electrical assembly By disconnecting
thest ar ter battery before
th e engine is switched off and theke y is
re mo ved from the ignition loc k,electrical
assemblies could be damaged. #
Switch off the engine and remo vethe
ke y from the ignition loc k.Then, release
th e battery clamps of thest ar ter bat‐
te ry. #
Always disconnect thest ar ter battery in
th e battery case in the left foot we llfirs t.
Otherwise, electrical assemblies, e.g.
th e alternator, could be damaged. *
NO
TEDama getotheve hicle's electron‐
ics If
yo u do not disconnect the battery as descri‐
bed here, theve hicle's electronics could be
damaged. #
Always disconnect thest ar ter battery in
fo llowing the sequence, and do not
re ve rseth e battery term inals under any circums
tances. Otherwise, theve hicle's
electronics could be damaged. Ve
hicles with rear wheel drive
If th eve hicle is expected tobe par ked up or out
of use forove rth re ewe eks, disconnect the bat‐
te ries. This will pr event battery discharge caused
by quiescent cur rent consumers. #
Vehicles with a battery main switch:
switch off the main switch of the battery . #
Vehicles without a battery main switch:
switch off all electrical consumers. #
Switch off the engine and the po wer supp ly. #
Remo vethefloor co vering (/ page 221). #
Remo vescr ews1 and slide battery co ver
2 inthe direction of the ar row.
The scr ews must pr otru de ove rth e lar ger
re cesses. #
Remo vebattery co ver2 upwards. 222
Breakdown assi stance

#
Firstloosen and remo vethe negative term inal
clamp on the battery so that the clamp is no
longer in contact with thete rm inal. #
Remo vethe positive term inal clamp co ver. #
Loosen the positive term inal clamp and fold it
up tothe side, toge ther with the prefuse box. Re
moving/installing the star ter battery Ve
hicles with rear wheel drive: removing the
st ar ter battery #
Disconnect thest ar ter battery (/ page 222). #
Remo vebreather hose 1with the connector
brac ket from the connection on the degassing
co ver. #
Pull out and remo vescr ews2 of brac ket3
up wa rds. #
Slide thest ar ter battery from its anchorage in
th e direction of tr avel. #
Foldthe bars of thest ar ter battery upwards
and remo vethest ar ter battery from the bat‐
te ry box.
Ve hicles with rear wheel drive: installing the
st ar ter battery #
When reconnecting thest ar ter batter y,
obser vethe saf ety measures and pr otection
no tes (/ page219). #
Inse rtthest ar ter battery into the battery box. #
Fold down the bars of thest ar ter batter y. #
Slide thest ar ter battery into its anchorage in
th e opposite direction tothe direction of
tra vel. #
Insert brac ket3. #
Tighten scr ews2 on brac ket3 which holds
th e battery in place. #
Attach breather hose 1with the connector
brac ketto the connection of theve ntilation
co ver. #
Reconnect thest ar ter battery (/ page 222).
Mercedes-Benz recommends that you ha vethe
st ar ter battery replaced at a qualified specialist
wo rkshop, e.g. an authorized Mercedes-Benz
Center.
If yo uwa nttoreplace thest ar ter battery yourself,
obse rveth efo llowing no tes:
R Alwaysre place a defective star ter battery
with a star ter battery which meets the spe‐
cific requirements of theve hicle.
R Carryover de tach able parts such as theve nt
hose, elbow fitting or term inal co ver from the
st ar ter battery tobe replaced.
R Make sure that theve nt hose is al ways con‐
nected toits original opening on the battery
side.
Ins tallth eex isting or newly supplied stop
plugs. Breakdown assis
tance 223

Otherwise,
gases or battery acid could
escape.
R Make sure that the de tach able parts are con‐
nec ted in the same way as before. Disconnecting
the auxiliary bat tery inthe
engine compa rtment *
NO
TEDama getothe electrical assembly By disconnecting
thest ar ter battery before
th e engine is switched off and theke y is
re mo ved from the ignition loc k,electrical
assemblies could be damaged. #
Switch off the engine and remo vethe
ke y from the ignition loc k.Then, release
th e battery clamps of thest ar ter bat‐
te ry. #
Always disconnect thest ar ter battery in
th e battery case in the left foot we llfirs t.
Otherwise, electrical assemblies, e.g.
th e alternator, could be damaged. *
NO
TEDama getotheve hicle's electron‐
ics Incor
rectly disconnecting the auxiliary battery
can cause damage totheve hicle's electron‐
ics. #
Always disconnect the auxiliary battery
as described in thefo llowing sequence.
Do not reve rseth e battery term inals
under any circums tances. #
Obser vethe saf ety measures and pr otection
notices when disconnecting the auxiliary bat‐
te ry ( / page 219). #
Swit choff all electrical consumers. #
Switch off the engine and the po wer supp ly. #
Open the hood (/ page 202). #
Firstloosen and remo vethe negative term inal
clamp on the auxiliary battery so that the
cla mp is no longer in con tact wi th thete rm i‐
nal. #
Remo vethe positive term inal clamp co ver. #
Loosen and remo vethe positive term inal
clamp. To
wing or tow- starting Overview of permissible
towing me thods In
theeve nt of a breakdown, Mercedes-Benz rec‐
ommends that you ha vetheve hicle transpor ted
ins tead of towe d.
* NO
TEDama getotheve hicle due to tow‐
ing away incor rectly #
Obser vethe instructions and no tes on
to wing away. %
Ve
hicles with automatic transmission
and rear wheel drive: ifth ere is a malfunc‐
tion, the automatic transmission may be
loc ked in position 005D.
If th e automatic transmission cann otbe shif‐
te dto position 005C, transport theve hicle
(/ page 227). A towing vehicle with lifting
equipment is requ ired forve hicle transport. 224
Breakdown assis tance