TOYOTA HIGHLANDER HYBRID 2019 Owners Manual (in English)

5618-1. Essential information
8
When trouble arises
HIGHLANDER_HV_U
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase th e effort
required to slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehi cle in a safe place by the road.
Stop the hybrid system.
If the shift lever cann ot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicl e
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a s afe place by the road.
If your vehicle has to be stopped in an
emergency
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, st op the vehicle using the follow-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or
more, or press briefly 3 times or
more
Q
WARNING
■ If the hybrid system has to b e turned off while driving
Power assist for the steering wheel will be lost, making the steering wheel
heavier to turn. Decelerate as m uch as possible before turning off the hybrid
system.
5

562
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8-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● A warning message for the hybrid system is shown on the multi-
information display and the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If your vehicle needs to be towed
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer o r commercial towing service,
using a wheel-lift type t ruck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
If towing your vehicle with a wheel-lift type truck, use a towi ng
dolly. ( P. 563, 564)
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck

5638-2. Steps to take in an emergency
8
When trouble arises
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If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
Towing with a wheel-lift type truck
From the frontFrom the rear
Use a towing dolly under the rear
wheels. Use a towing dolly under the
front wheels.
Using a flatbed truck

5648-2. Steps to take in an emergency
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WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related parts
may be damaged, the vehicle may fly off
the truck, or electricity generated by the
operation of the motor may cause a fire
to occur depending on the nature of the
damage or malfunction.

5658-2. Steps to take in an emergency
8
When trouble arises
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NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the power switch is o ff.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or re ar.
■ Recreational towing (behind motor home, etc.)
Never dinghy tow your vehicle to prevent
causing serious damage to the hybrid
transmission and AWD system.
(P. 230)

5668-2. Steps to take in an emergency
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●Fluid leaks un der the vehicle.
(Water dripping from the air conditioning a fter use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge needle continually points high er
than normal.
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
● Engine missing, stumb ling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one s ide when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touch es
the floor
If you think something is wrong
If you notice any of the followi ng symptoms, your vehicle proba -
bly needs adjustment or repair. Contact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms

5678-2. Steps to take in an emergency
8
When trouble arises
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If a warning light turns on or a war ning
buzzer sounds
Calmly perform the following actions if any of the warning ligh ts
comes on or flashes. If a light comes on or flashes, but then
goes off, this does not necessarily indicate a malfunction in the
system. However, if this continues to occur, have the vehicle
inspected by your Toyota dealer.
Warning light and w arning buzzer list
Warning lightWarning light/Details/Actions
(U.S.A.)
(Canada)
Brake system warning light in red (warning buzzer)*1
Indicates that:
• The brake fluid level is low; or
• The brake system is malfunctioning
 Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer. Continuing to drive the vehi-
cle may be dangerous.
Brake system warning light in yellow
Indicates a malfunction in:
• The regenerative braking system; or
• The electronically controlled brake system
 Have the vehicle inspected by your Toyota dealer
immediately.
(U.S.A.)
(Canada)
Malfunction indicator lamp Indicates a malfunction in:
• The hybrid system;
• The electronic engine control system; or
• The electronic throttle control system
 Have the vehicle inspected by your Toyota dealer
immediately.
SRS warning light
Indicates a malfunction in:
• The SRS airbag system;
• The front passenger occupant classification system; or
• The seat belt pretensioner system
 Have the vehicle inspected by your Toyota dealer
immediately.

5688-2. Steps to take in an emergency
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(U.S.A.)
(Canada)
ABS warning light Indicates a malfunction in:
• The ABS; or
• The brake assist system
 Have the vehicle inspected by your Toyota dealer
immediately.
(U.S.A.)
(Canada)Parking brake warning light (warning buzzer)*2
Indicates that the parking brake is engaged
 Release the parking brake.
Electric power steering system warning light (warning
buzzer)
Indicates a malfunction in the EPS (Electric Power Steer-
ing) system
 Have the vehicle inspected by your Toyota dealer
immediately.
Slip indicator
Indicates a malfunction in:
• The VSC (Vehicle Stability Control) system;
• The TRAC (Traction Control) system;
• The Trailer Sway Control; or
• The hill-start assist control system
The light will flash when the VSC, TRAC or Trailer Sway
Control
system is operating.
 Have the vehicle inspected by your Toyota dealer
immediately.
Low fuel level warning light
Indicates that remaining fuel is approximately 2.6 gal. (9.7
L, 2.1 Imp. gal.) or less
 Refuel the vehicle.
Driver’s and front passenger’ s seat belt reminder light
(warning buzzer)
*3
Warns the driver and/or front passenger to fasten their
seat belts
 Fasten the seat belt.
If the front passenger’s seat is occupied, the front
passenger’s seat belt also needs to be fastened to
make the warning light (warning buzzer) turn off.
Warning lightWarning light/Details/Actions

5698-2. Steps to take in an emergency
8
When trouble arises
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Rear seat seat belt reminder lights (warning buzzer)*4
Warns the second and/or third seat passengers to fasten
their seat belts. An indicator corresponding to an unfas-
tened second or third seat seat belt will illuminate.
 Fasten the seat belt.
(Flashes or
illuminates)
PCS (Pre-Collision System) warning light
Indicates a malfunction in the PCS (Pre-Collision System)
or that the system is temporarily unavailable due to the
vehicle being extremely hot/cold, or dirt around a front
sensor, etc. ( P. 287, 576)
 Follow the instructions dis played on the multi-infor-
mation display. (P. 287, 576)
If the PCS (Pre-Collision System) or VSC (Vehicle Stability
Control) system is disabled, the PCS warning light will illu-
minate.
 P. 287
(Amber)
LDA (Lane Departure Alert wit h steering control) indica-
tor The indicator comes on and a warning message is dis-
played to indicate that the LDA (Lane Departure Alert with
steering control) system is not available temporarily or has
detected a malfunction.
 P. 577
Master warning light
A buzzer sounds and the warning light comes on and
flashes to indicate that the master warning system has
detected a malfunction.
 P. 576
Tire pressure warning light
When the light comes on:
Low tire inflation pressure such as
• Natural causes ( P. 5 7 1 )
• Flat tire ( P. 596)
 Adjust the tire inflation pressure (including the
full-size spare tire) to the specified level.
The light will turn off after a few minutes. In case
the light does not turn off even if the tire inflation
pressure is adjusted, have the system checked by
your Toyota dealer.
When the light comes on after blinking for 1 minute:
Malfunction in t he tire pressure warning system
(  P. 5 7 2 )
 Have the system checked by your Toyota dealer.
Warning lightWarning light/Details/Actions

5708-2. Steps to take in an emergency
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*1: Brake system warning buzzer:When there is a possible problem that could affect braking perf ormance,
the warning light will come on and a warning buzzer will sound.
*2: Parking brake engaged warning buzzer:
P. 580
*3: Driver’s seat belt buzzer:
The driver’s seat belt buzzer sounds to alert the driver that h is or her seat
belt is not fastened. Once the power switch is turned to ON mod e, the
buzzer sounds for 6 seconds. If the vehicle reaches a speed of 12 mph (20
km/h), the buzzer sounds once. If the seat belt is still unfast ened after 24
seconds, the buzzer will sound intermittently for 6 seconds. Th en, if the
seat belt is still unfastened, the buzzer will sound in a diffe rent tone for 90
more seconds.
Front passenger’s seat belt buzzer:
The front passenger’s seat belt buzzer sounds to alert the fron t passenger
that his or her seat belt is not fastened. The buzzer sounds on ce if the
vehicle reaches a speed of 12 mph (20 km/h). If the seat belt i s still unfas-
tened after 24 seconds, the buzzer will sound intermittently fo r 6 seconds.
Then, if the seat belt is still unfastened, the buzzer will sou nd in a different
tone for 90 more seconds.
*4: Rear seat seat belt buzzer:
The second and third passenger’s seat belt buzzer sounds to ale rt the sec-
ond and third passengers that his or her seat belt is not faste ned. The
buzzer sounds for 6 seconds after the vehicle reaches a speed o f 12 mph
(20 km/h). Then, if the seat belt is still unfastened, the buzz er will sound in
a different tone for 24 more seconds.
Vehicle proximity notifi cation system warning light
This warning light flashes then stays on to indicate that
there is a malfunction in the vehicle proximity notification
system.
 Have the vehicle inspected by your Toyota dealer
immediately.
Warning lightWarning light/Details/Actions