TOYOTA RAV4 PLUG-IN HYBRID 2023 Owners Manual

529
8
8-2. Steps to take in an emergency
When trouble arises
8-2.Ste ps to take in an emerg ency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
 The hybrid system warning mes-
sage is shown on the multi-infor-
mation display and the vehicle
does not move.
 The vehicle makes an abnormal
sound.
From the front
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer or commercial
towing service, using a wheel-
lift type truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.

5308-2. Steps to take in an emergency
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the power
switch off.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for short distances at under 30
km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
WARNING
■When towing the vehicle
Be sure to transport the vehicle with
all four wheels raised off the ground. If the vehicle is towed with the tires contacting the ground, the drivetrain
or related parts may be damaged, the vehicle may fly off the truck, or elec-tricity generated by the operation of
the motor may cause a fire to occur depending on the nature of the dam-age or malfunction.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type truck
●Do not tow the vehicle from the rear when the power switch is off. The steering lock mechanism (if
equipped) is not strong enough to hold the front wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow-ing at the opposite end of the raised
vehicle. Without adequate clear- ance, the vehicle could be dam-aged while being towed.
■Towing with a sling-type truck
Do not tow with a sling-type truck to prevent body damage.
Using a flatbed truck
Emergency towing

531
8
8-2. Steps to take in an emergency
When trouble arises
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
and towing eyelet. ( P.549,
560)
2 Using a flathead screwdriver,
remove eyelet cover ( ), and
then remove eyelet cover ( ).
To protect the bodywork, place a rag between the screwdriver and the vehi-cle body as shown in the illustration.
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench (if equipped) or hard
metal bar.
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle body.
6 Enter the vehicle being towed
and start the hybrid system.
Turn off the Parking Support Brake function. (if equipped): P.403
If the hybrid system does not start, turn
the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( P.321)
When the shift lever cannot be shifted:  P.316
■While towing
If the hybrid system is off, the power assist for the brakes and steering will
not function, making steering and brak- ing more difficult.
■Wheel nut wrench (if equipped)
●Vehicles without spare tire: Wheel nut wrench is installed in luggage com-
partment. ( P.550)
●Vehicles with spare tire: Wheel nut
wrench is in the tool bag in luggage compartment. ( P.560)
●Vehicles without wheel nut wrench:
Emergency towing proce-
dure
A
B

5328-2. Steps to take in an emergency
Wheel nut wrench can be purchased
at any authorized Toyota retailer or Toyota authorized repairer, or any reli-able repairer.
 Fluid leaks under the vehicle
(Water dripping from the air con-
ditioning after use is normal.)
 Flat-looking tires or uneven tire
wear
 High coolant temperature warn-
ing light flashes or come on
 Changes in exhaust sound
 Excessive tire squeal when cor-
nering
 Strange noises related to the
suspension system
 Pinging or other noises related to
the hybrid system
 Engine missing, stumbling or
running roughly
 Appreciable loss of power
WARNING
Observe the following precautions. Failure to do so may result in death or serious injury.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc. which place excessive stress on the towing eyelets, cables or chains.
The towing eyelets, cables or chains may become damaged, bro-ken debris may hit people, and
cause serious damage.
●Vehicles with steering lock function:
Do not turn the power switch off. There is a possibility that the steer-ing wheel is locked and cannot be
operated.
■Installing towing eyelets to the
vehicle
Make sure that towing eyelets are installed securely. If not securely
installed, towing eyelets may come loose during towing.
NOTICE
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer as soon as possi-
ble.
Visible symptoms
Audible symptoms
Operational symptoms

533
8
8-2. Steps to take in an emergency
When trouble arises
 Vehicle pulls heavily to one side
when braking
 Vehicle pulls heavily to one side
when driving on a level road
 Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor

5348-2. Steps to take in an emergency
■Brake system warning light (warning buzzer)
■Brake system warning light
If a warning light turns on or a warning buzzer sounds
Calmly perform the following actions if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then goes
off, this does not necessarily indicate a malfunction in the system.
However, if this continues to occur, have the vehicle inspected by
any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(Red)
Indicates that:
 The brake fluid level is low; or
 The brake system is malfunctioning
 Immediately stop the vehicle in a safe place
and contact any authorized Toyota retailer or
Toyota authorized repairer, or any reliable
repairer. Continuing to drive the vehicle may
be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in:
 The parking brake system;
 The regenerative braking system; or
 The electronically controlled brake system
 Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable repairer immediately.

535
8
8-2. Steps to take in an emergency
When trouble arises
■Charging system warning light
■High coolant temperature warning light* (warning buzzer)
*: This light illuminates on the multi-information display with a message.
■Hybrid system overheat warning light* (warning buzzer)
*: This light illuminates on the multi-information display with a message.
■Low engine oil pressure warning light* (warning buzzer)
*: This light illuminates on the multi-information display with a message.
Warning lightDetails/Actions
Indicates a malfunction in the vehicle’s charging sys-
tem
 Immediately stop the vehicle in a safe place
and contact any authorized Toyota retailer or
Toyota authorized repairer, or any reliable
repairer.
Warning lightDetails/Actions
Indicates that the engine is overheating
 Immediately stop the vehicle in a safe place.
Handling method ( P.578)
Warning lightDetails/Actions
Indicates that the hybrid system has overheated
 Stop the vehicle in a safe place.
Handling method ( P.578)
Warning lightDetails/Actions
Indicates that the engine oil pressure is too low
 Immediately stop the vehicle in a safe place
and contact any authorized Toyota retailer or
Toyota authorized repairer, or any reliable
repairer.

5368-2. Steps to take in an emergency
■Malfunction indicator lamp
■SRS warning light
■ABS warning light
■Electric power steering system warning light (warning buzzer)
Warning lightDetails/Actions
Indicates a malfunction in:
 The hybrid system;
 The electronic engine control system;
 The electronic throttle control system; or
 The emission control system (if equipped)
 Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable repairer immediately.
Warning lightDetails/Actions
Indicates a malfunction in:
 The SRS airbag system; or
 The seat belt pretensioner system
 Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable repairer immediately.
Warning lightDetails/Actions
Indicates a malfunction in:
 The ABS; or
 The brake assist system
 Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable repairer immediately.
Warning lightDetails/Actions
(Red)
or
(Yellow)
Indicates a malfunction in the EPS (Electric Power
Steering) system
 Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable repairer immediately.

537
8
8-2. Steps to take in an emergency
When trouble arises
■PCS warning light (warning buzzer)
■LTA indicator (warning buzzer)
Warning lightDetails/Actions
(Flashes or illuminates)
(If equipped)
When a buzzer sounds simultaneously:
Indicates a malfunction has occurred in the PCS
(Pre-Collision System).
 Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable repairer immediately.
When a buzzer does not sound:
The PCS (Pre-Collision System) has become tempo-
rarily unavailable, corrective action may be neces-
sary.
 Follow the instructions displayed on the multi-
information display. ( P.341, 544)
If the PCS (Pre-Collision System) or VSC (Vehicle
Stability Control) system is disabled, the PCS warn-
ing light will illuminate.
 P.353
Warning lightDetails/Actions
(Orange) (If equipped)
Indicates a malfunction in the LTA (Lane Tracing
Assist)
 Follow the instructions displayed on the multi-
information display. ( P.363)

5388-2. Steps to take in an emergency
■Toyota parking assist-sensor OFF indicator (warning buzzer)
■PKSB OFF indicator
Warning lightDetails/Actions
When a buzzer sounds:
Indicates a malfunction in the Toyota parking assist-
sensor function
 Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable repairer immediately.
When a buzzer does not sound:
Indicates that the system is temporarily unavailable,
possibly due to a sensor being dirty or covered with
ice, etc.
 Follow the instructions displayed on the multi-
information display. ( P.397, 544)
Warning lightDetails/Actions
(If equipped)
If “Parking Support Brake Malfunction Visit Your
Dealer” is displayed on the multi-information display:
Indicates a malfunction in the PKSB (Parking Support
Brake) system
 Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable repairer immediately.
If “Parking Assist Unavailable” is displayed on the
multi-information display:
Indicates that the system is temporarily unavailable,
possibly due to a sensor being dirty or covered with
ice, etc.
 Follow the instructions displayed on the multi-
information display. ( P.407, 544)