INFINITI QX4 2001 Factory Service Manual

DIAGNOSTIC PROCEDURE 7=NBEL0224S11Self-diagnostic results:
ªLOCK MODEº displayed on CONSULT-II screen
1 CONFIRM SELF-DIAGNOSTIC RESULTS
Confirm SELF-DIAGNOSTIC RESULTS ªLOCK MODEº is displayed on CONSULT-II screen.
SEL371X
Is CONSULT-II screen displayed as above?
Ye s©GO TO 2.
No©GO TO SYMPTOM MATRIX CHART 1.
2 ESCAPE FROM LOCK MODE
1. Turn ignition switch OFF.
2. Turn ignition switch ON with registered key. (Do not start engine.) Wait 5 seconds.
3. Return the key to OFF position.
4. Repeat steps 2 and 3 twice (total of three cycles).
5. Start the engine.
Does engine start?
Ye s©System is OK.
(Now system is escaped from ªLOCK MODEº.)
No©GO TO 3.
3 CHECK IMMU ILLUSTRATION
Check IMMU installation. Refer to ªHow to Replace IMMUº in EL-347.
OK or NG
OK©GO TO 4.
NG©Reinstall IMMU correctly.
IVIS (INFINITI VEHICLE IMMOBILIZER SYSTEM Ð NATS)
Trouble Diagnoses (Cont'd)
EL-346

4 PERFORM INITIALIZATION WITH CONSULT-II
Perform initialization with CONSULT-II.
For initialization, refer to ªCONSULT-II operation manual IVIS/NVISº.
SEL297W
NOTE:
If the initialization is not completed or fails, CONSULT-II shows the above message on the screen.
Can the system be initialized?
Ye s©System is OK.
No©GO TO DIAGNOSTIC PROCEDURE 4 to check ªCHAIN OF IMMU-KEYº, refer to
EL-342.
SEL096WB
How to Replace IVIS (NATS) IMMUNBEL0225NOTE:
IIf IVIS (NATS) IMMU is not installed correctly, IVIS (NATS)
system will not operate properly and SELF-DIAG
RESULTS on CONSULT-II screen will show ªLOCK
MODEº.
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IVIS (INFINITI VEHICLE IMMOBILIZER SYSTEM Ð NATS)
Trouble Diagnoses (Cont'd)
EL-347

PrecautionNBEL0177CAUTION:
IUse CONSULT-II to set the system ªDemonstration modeº if INFINITI Communicator needs to be
activated during service procedures. (For details of the demonstration mode, refer to EL-379.)
IMake sure to turn the demonstration mode OFF before returning the vehicle to the owner.
IIn the demonstration mode, no service from the Communicator Response Center is available.
Therefore, even if the customer encounters an emergency, no service will be dispatched.
IIf the theft warning system is activated for more than 7 seconds, INFINITI Communicator will dial
to the Communicator Response Center automatically. The operator will contact the customer to
confirm whether the vehicle has been stolen or not.
IWhen ªMaydayº emergency dialing is activated (if the system is not in the demonstration mode),
the Communicator Response Center operator will come online. If there is no emergency, the
operator will ask the occupant for the user password (option). Failure to provide the correct pass-
word results in a police response.
IIVCS unit memory includes VIN (Vehicle Identification Number) and other such vehicle specific
data. Therefore, the IVCS unit cannot be transferred to another vehicle. When the IVCS unit is
replaced, the new unit must be set up and programmed. The INFINITI Communicator system auto-
matically contacts the Communicator Response Center the first time the vehicle is started after a
phone number has been changed or a module (IVCS unit) is replaced. The VIN will be written in
the memory of the new unit by transmitting data from the Communicator Response Center. For
details, refer to ªSystem Settingº, EL-381.
IBefore servicing the vehicle, confirm that the VIN memorized by the IVCS unit is the same as the
VIN on the vehicle's identification plate.
Communicator Response Center Telephone
Number for Technicians
NBEL0178The Communicator Response Center telephone number for technicians is1-888-427-4812.
Whenever an INFINITI dealer technician dials the above number, the following information will be required by
the Communicator Response Center operator.
ICustomer name
IUnit ID number of old IVCS unit (For details, refer to EL-367.)
IUnit ID number of new IVCS unit
IVIN
IDealer name and code (For security purposes)
IDealer contact person (technician)
IDealer phone and fax numbers
INFINITI COMMUNICATOR (IVCS)
Precaution
EL-348

Component Parts and Harness Connector
Location
NBEL0179
SEL098W
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INFINITI COMMUNICATOR (IVCS)
Component Parts and Harness Connector Location
EL-349

System DescriptionNBEL0180OUTLINENBEL0180S01INFINITI Communicator system uses the Global Positioning Sys-
tem (GPS), cellular phone technology and the Communicator
Response Center to provide the following functions.
IOne touch ªInformationº dialing
IOne touch ªMaydayº emergency dialing
IAutomatic air bag inflation notification
IStolen vehicle tracking
IAlarm notification
IRemote door unlock
There are limitations to the INFINITI Communicator system. To
understand the system, read SYSTEM LIMITATIONS (EL-351)
thoroughly.
SYSTEM COMPOSITIONNBEL0180S02IThe INFINITI Communicator system is controlled by the IVCS
(In Vehicle Communication System) unit. System status (ªMay-
dayº-emergency dialing, or re-dialing, etc.) is displayed by the
indicators in the IVCS switch.
IThe INFINITI Communicator system can only make calls to the
Communicator Response Center and receive calls from the
center, unless the customer chooses to have the optional
handset install.
SEL099W
INFINITI COMMUNICATOR (IVCS)
System Description
EL-350

SYSTEM LIMITATIONSNBEL0180S03Service AreaNBEL0180S0301Depending on the cellular provider chosen, service is provided in
the 48 contiguous states. Service is not available in Alaska, Hawaii,
Canada, or Mexico. The Communicator Response Center will not
be able to locate the customer's vehicle outside of the continental
United States.
Inoperative if Cellular Phone is Inactive or InoperativeNBEL0180S0302INFINITI Communicator will be inoperative if the customer does not
have an active account with cellular provider, since INFINITI Com-
municator relies on the cellular network. When the INFINITI Com-
municator system is outside of cellular service, the ªNO SERVICEº
indicator will illuminate. If you try to activate INFINITI
Communicator, the REQUEST will be cancelled. Cellular phone
transmission may become temporarily disabled, or interrupted by
environmental factors like tunnels, bridges, or tall buildings. In such
cases, INFINITI Communicator will re-dial up to four times. After
several failed attempts, the system will quit dialing and return to
normal mode.
Inoperative if The System is in The Demonstraiton
Mode
NBEL0180S0303The INFINITI Communicator system remains in the demonstration
mode until the setup procedures are completed. If the system is
activated in this mode, the Communicator Response Center will
recognize this operation as a demonstration and will not provide
any service. The system can be changed to the demonstration
mode by using CONSULT-II to check the system operation. Do not
forget to turn off the demonstration mode after confirmation.
BatteryNBEL0180S0304Since INFINITI Communicator is powered by the vehicle's battery,
if the battery is removed, damaged or discharged, the system will
not work.
Inopertive if Cellular System is BusyNBEL0180S0305When INFINITI Communicator tries to contact the Communicator
Response Center, but the cellular network is busy, the system
attempts to re-dial for up to two hours. This time varies greatly
depending on the cellular network and cellular signal strength. The
system resets to ready when the system completes the re-dialing
attempts.
RoamingNBEL0180S0306If the customer's cellular provider does not have a roaming agree-
ment with the provider where the vehicle locates, it may not be
possible to use the lines of a different cellular provider. Therefore,
it is impossible that INFINITI Communicator will contact the Com-
municator Response Center.
Special Cellular FeaturesNBEL0180S0307Some cellular carriers offer custom phone numbers that are
assigned a Personal Identification Number (PIN). The cellular
phone user is required to enter the PIN anytime a phone call is
made. The INFINITI Communicator system is not compatible with
the PIN feature. A PIN requirement on the cellular phone will cause
the INFINITI Communicator system to be inoperative.
Other special features such as call waiting, voice mail, call
forwarding, etc. can interfere with INFINITI Communicator system
operation.
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INFINITI COMMUNICATOR (IVCS)
System Description (Cont'd)
EL-351

Cellular Airwave InterferenceNBEL0180S0308At times someone other than the Communicator Response Center
operator may be heard. This is caused by Cellular Airwave Inter-
ference and is not caused by an INFINITI Communicator system
malfunction.
Possibility of Positioning Capability DegradedNBEL0180S0309Vehicle positioning is accomplished using the GPS (Global Posi-
tioning System). If the signal from the GPS satellite is obstructed
by a tunnel or building, positioning capability may be degraded or
lost. In this case, the last valid position obtained before the obstruc-
tion is transmitted to the Communicator Response Center. The
precision is also influenced by the location of GPS satellites.
Once the battery cable is disconnected, it will take about 5 minutes
to determine the vehicle location. This is because the memory
related to GPS is lost when the battery cable is disconnected.
OPERATIONNBEL0180S04One Touch ªInformationº DialingNBEL0180S0401IIf the vehicle becomes disabled due to problems such as
engine trouble, press the ªInformationº switch to connect to the
Communicator Response Center and receive the desired ser-
vice.
IWhen the indicator lamp on the switch lights up, it means that
the system has started to contact the Communicator
Response Center. (Voice communication with Communicator
Response Center operator is not available while DATA is being
transmitted even if the indicator lamp is lit.)
IWhen the indicator lamp blinks, it means that the system is
preparing for cellular connection or attempting to re-dial.
One Touch ªMaydayº Emergency DialingNBEL0180S0402IWhen an emergency occurs, press the ªMaydayº emergency
switch to connect to the Communicator Response Center. With
this report, the Communicator Response Center recognizes
that an emergency has occurred and provides necessary ser-
vice.
IThe operator will request a password (if the customer chooses
to establish a password). If the wrong password or if no pass-
word is provided, the Communicator Response Center will
assume the customer is in a duress situation and dispatch
police.
IWhen no voice reply is heard from the vehicle or the sound
heard indicates an emergency situation, the Communicator
Response Center will have the police rush to the scene.
IOther operations are the same as service dialing.
Automatic Air Bag Inflation NotificationNBEL0180S0403IWhen an air bag inflates, the air bag diagnosis sensor unit
sends the air bag inflation signal to the IVCS unit, and the
system automatically dials the Communicator Response Cen-
ter to report the occurrence of an accident.
Stolen Vehicle TrackingNBEL0180S0404IWhen a vehicle is stolen, the owner can contact the Commu-
nicator Response Center to attempt to locate the stolen
vehicle. The Communicator Response Center will activate the
stolen vehicle tracking to locate the vehicle. If the Communi-
cator Response Center successfully locates the vehicle, they
will contact the police to provide the location.
INFINITI COMMUNICATOR (IVCS)
System Description (Cont'd)
EL-352

IThe vehicle location data is calculated using GPS.
IThe vehicle ignition switch must be turned to the ON position
to obtain the vehicle location. (This is because the system is
in the sleep mode when the ignition switch is OFF.)
IOnce this function starts up, regardless of the ignition switch
position, the system keeps transmitting the vehicle location
until the cancel signal is transmitted from the Communicator
Response Center.
IWhile this function is operating, the operator can covertly moni-
tor what is happening inside the vehicle through the hands-free
microphone.
Alarm NotificationNBEL0180S0405IWhen theft warning system sounds an alarm for more than 7
seconds because of improper access, the alarm signal is
transmitted from the smart entrance control unit to the IVCS
unit, and the system executes automatic dialing to the Com-
municator Response Center.
If the alarm is reset before 7 seconds has elapsed, the
INFINITI Communicator will not place a call to the Communi-
cator Response Center.
IThis function operates regardless of ignition switch position.
IWhile this function is operating, the operator can covertly moni-
tor what is happening inside the vehicle through the hands-free
microphone.
Remote Door UnlockNBEL0180S0406IWhen the door is locked with the key inside the vehicle, the
door can be unlocked by contacting the Communicator
Response Center. (Proof that the person calling is the owner
must be received by the Communicator Response Center.)
IWhen the ignition key is in the ªOFFº position, the system is in
the sleep mode. Therefore, back door outside handle must be
pulled to wake up the system.
ITo perform remote door unlock, call the Communicator
Response Center and follow the operator's instructions.
NOTE:
IWhen the system contacts the Communicator Response
Center, data including the vehicle location is transmitted
to the Communicator Response Center.
ICommunication with the Communicator Response Center
is not completed until the completion signal is transmitted
from the Communicator Response Center. (Any calls to
the Communicator Response Center can only be termi-
nated by Communicator Response Center.)
IFunctions other than alarm notification and remote door
unlock operate while the ignition switch is ON and only for
three minutes after the switch is turned OFF.
IOnce a call to the Communicator Response Center is
made, the communication continues regardless of the
ignition key switch position.
IAll the voice communication with the Communicator
Response Center is made through the hands-free tele-
phone.
IWhen the INFINITI Communicator system is activated, the
handset does not function.
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INFINITI COMMUNICATOR (IVCS)
System Description (Cont'd)
EL-353

DATA TRANSMITTINGNBEL0180S05When contact to the Communicator Response Center is made,
vehicle sends electrical data including type of activation (i.e., emer-
gency call or alarm notification), vehicle location, time, etc.
SLEEP/WAKE UP CONTROLNBEL0180S063 minutes after the ignition switch is turned OFF, the system goes
into the SLEEP MODE to save battery power supply. Communica-
tion with Communicator Response Center is not available in the
SLEEP MODE.
To wake up the system, perform either of the following operations.
ITurn Ignition switch ON.
IPull back door outside handle for more than 10 seconds.
(Operation for door unlock function)
SEL532V
INDICATOR LAMPS OPERATIONNBEL0180S07The system status is displayed as below by the indicator lamps.
Indicator Condition Description
MAYDAYBlinks.System is trying to acquire an available cellu-
lar channel by ªMaydayº switch operation.
Lights up.
(See NOTE.)System is connected to a cellular channel and
is communicating information to the Commu-
nicator Response Center.
INFORMA-
TIONBlinks.System is trying to acquire an available cellu-
lar channel by ªInformationº switch operation.
Lights up.
(See NOTE.)System is connected to a cellular channel and
is communicating information to the Commu-
nicator Response Center.
REDIALLights up. Re-dialing
Blinks. Waiting for re-dial
NO SERVICE Lights up.Out of CELLULAR PHONE service area or
signal is too weak.
NOTE:
IWhen connection to Communicator Response Center by
re-dial ends in failure, all the indicators are turned off.
IAll indicators illuminate for up to 30 seconds or more
when ignition switch is turned from OFF to ON and the
system performs a self check.
IIf both of MAYDAY and INFORMATION indicators do not
turn off 30 seconds or more after the ignition switch is
turned to ON, the system is malfunctioning.
AUTOMATIC RE-DIAL/AUTO RESET TO READYNBEL0180S08IWhen INFINITI Communicator tries to contact the Communi-
cator Response Center, but the cellular network is busy, the
system attempts to dial for up to 2 hours. This time varies
INFINITI COMMUNICATOR (IVCS)
System Description (Cont'd)
EL-354

greatly depending on the cellular network and cellular signal
strength. The system resets to ready when the system com-
pletes the dialing attempts. The vehicle owner can press the
button again if he or she still needs to contact the Communi-
cator Response Center.
IINFINITI Communicator automatically redials if communication
between the vehicle owner and Communicator Response Cen-
ter is lost for some reason.
IThe only way for a transmission to be officially terminated is for
the Communicator Response Center to send an end transmis-
sion signal, which turns off the indicator in the switch. (Com-
munication with Communicator Response Center can not be
terminated by the occupant.)
IIf the vehicle owner start the engine during a call, the conver-
sation may be interrupted. When this happens the system may
try to resume transmission once after the engine has been
started.
SEL526V
GPS (GLOBAL POSITIONING SYSTEM)NBEL0180S09GPS is the global positioning system developed and operated by
the US Department of Defense. GPS satellites (NAVSTAR) trans-
mit radio waves and orbit around the earth at an altitude of approxi-
mately 21,000 km (13,000 miles).
GPS receiver calculates the three-dimensional position of the
vehicle (latitude, longitude, and altitude from the sea level) by the
time difference of the radio wave arriving from more than four GPS
satellites (three-dimensional positioning).
When the radio wave is received from only three GPS satellites, the
two-dimensional position (latitude and longitude) is calculated,
using the altitude from the sea level data calculated by using four
GPS satellites (two-dimensional positioning).
Positioning capability is degraded in the following cases.
IIn two-dimensional positioning, when the vehicle's altitude
from the sea level changes, the precision becomes lower.
IThe location detection performance can have an error of about
100 m (300 ft) even in three-dimensional positioning with high
precision. Because the precision is influenced by the location
of GPS satellites used for positioning, the location detection
performance may drop depending on the location of GPS sat-
ellites.
IWhen the radio wave from GPS satellites cannot be received,
for example, when the vehicle is in a tunnel, in a parking lot
inside building, under an elevated superhighway or near strong
power lines, the location may not be detected. Turbulent/
electric weather conditions may also affect positioning perfor-
mance. If something is placed on the antenna, the radio wave
from GPS satellites may not be received.
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INFINITI COMMUNICATOR (IVCS)
System Description (Cont'd)
EL-355