INFINITI QX56 2011 Factory Service Manual

INT-2
LUGGAGE FLOOR REAR BOARD ..........................34
LUGGAGE FLOOR REAR BOARD : Removal and
Installation ..............................................................
34
LUGGAGE REAR PLATE ...................................... ...35
LUGGAGE REAR PLATE : Removal and Installa-
tion ....................................................................... ...
35
LUGGAGE SIDE LOWER FINISHER .................... ...36
LUGGAGE SIDE LOWER FINISHER : Removal
and Installation .......................................................
36
REAR PILLAR FINISHER ...................................... ...37
REAR PILLAR FINISHER : Removal and Installa-
tion ..........................................................................
37
BACK PILLAR GARNISH ...................................... ...37
BACK PILLAR GARNISH : Removal and Installa-
tion ..........................................................................
37
LUGGAGE SIDE UPPER FINISHER ..................... ...38
LUGGAGE SIDE UPPER FINISHER : Removal
and Installation ........................................................
38
BACK DOOR TRIM ........................................ ...39
Exploded View ..................................................... ...39
Removal and Installation .........................................39
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PRECAUTIONSINT-3
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PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000006415653
The Supplemental Restraint System such as “A IR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severi ty of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the “SRS AIR BAG” and “SEAT BELT” of this
Service Manual.
WARNING:
• To avoid rendering the SRS inoper ative, which could increase the risk of personal injury or death in
the event of a collision that would result in air ba g inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.
 Improper maintenance, including in correct removal and installation of the SRS, can lead to personal
injury caused by unintentional act ivation of the system. For removal of Spiral Cable and Air Bag
Module, see the “SRS AIR BAG”.
 Do not use electrical test equipm ent on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identi fied by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
WARNING:
 When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the
ignition ON or engine running, DO NOT use air or electric power tools or strike near the sensor(s)
with a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly
causing serious injury.
 When using air or electric power tools or hammers , always switch the ignition OFF, disconnect the
battery, and wait at least 3 minutes before performing any service.
Precaution Necessary for Steering Wh eel Rotation after Battery Disconnect
INFOID:0000000006415652
NOTE:
 Before removing and installing any control units, first tu rn the push-button ignition switch to the LOCK posi-
tion, then disconnect both battery cables.
 After finishing work, confirm that all control unit connectors are connected properly, then re-connect both
battery cables.
 Always use CONSULT-III to perform self-diagnosis as a part of each function inspection after finishing work.
If a DTC is detected, perform trouble diagnos is according to self-diagnosis results.
For vehicle with steering lock unit, if the battery is disconnected or discharged, the steering wheel will lock and
cannot be turned.
If turning the steering wheel is required with the batte ry disconnected or discharged, follow the operation pro-
cedure below before starting the repair operation.
OPERATION PROCEDURE
1. Connect both battery cables. NOTE:
Supply power using jumper cables if battery is discharged.
2. Turn the push-button ignition switch to ACC position. (At this time, the steering lock will be released.)
3. Disconnect both battery cables. The steering lock wil l remain released with both battery cables discon-
nected and the steering wheel can be turned.
4. Perform the necessary repair operation.
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INT-4
< PRECAUTION >
PRECAUTIONS
5. When the repair work is completed, re-connect both battery cables. With the brake pedal released, turn
the push-button ignition switch from ACC position to ON position, then to LOCK position. (The steering
wheel will lock when the push-button igniti on switch is turned to LOCK position.)
6. Perform self-diagnosis check of all control units using CONSULT-III.
Precaution for Procedure without Cowl Top CoverINFOID:0000000006415651
When performing the procedure after removing cowl top cover, cover
the lower end of windshield with urethane, etc.
Precaution for WorkINFOID:0000000006415642
 After removing and installing the opening/closing parts, be sure to carry out fitting adjustments to check their
operation.
 Check the lubrication level, damage, and wear of each part. If necessary, grease or replace it.
PIIB3706J
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PREPARATIONINT-5
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PREPARATION
PREPARATION
Special Service ToolsINFOID:0000000006220267
The actual shapes of Kent-Moore tools may differ fr om those of special service tools illustrated here.
Commercial Service ToolsINFOID:0000000006220268
Tool number
(Kent-Moore No.)
Tool name Description
(J-39570)
Chassis ear Locates the noise
(J-43980)
NISSAN Squeak and Rattle
Kit Repairs the cause of noise
SIIA0993E
SIIA0994E
Tool name
Description
Engine ear Locates the noise
Remover tool Removes clips, pawls and metal clips
SIIA0995E
JMKIA3050ZZ
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INT-6
< PREPARATION >
CLIP LIST
CLIP LIST
Clip ListINFOID:0000000006220237
JMJIA3734GB
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SQUEAK AND RATTLE TROUBLE DIAGNOSESINT-7
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SYMPTOM DIAGNOSIS
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000006220269
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interv iew to document the facts and conditions when the noise occurs and any
customer comments. Refer to INT-11, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
 The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
 If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is
concerned about. This can be accomplished by performing a test drive with the customer.
 After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so that the customer, service advis er, and technician use the same language when describing
the noise.
 Squeak – (Like tennis shoes on a clean floor) Squeak characteristics include the light contact / fast movement / brought on by road conditions / hard sur-
faces = high-pitched noise / softer surfaces = low-pitched noises / edge to surface = chirping
 Creak – (Like walking on an old wooden floor) Creak characteristics include firm contact / slow mo vement/twisting with a rotational movement / pitch
dependent on materials / often brought on by activity.
 Rattle – (Like shaking a baby rattle) Rattle characteristics include fast repeated contact / vi bration or similar movement / loose parts/missing clip
or fastener / incorrect clearance.
 Knock – (Like a knock on a door) Knock characteristics include hollow sounds / someti mes repeating / often brought on by driver action.
 Tick – (Like a clock second hand) Tick characteristics include gentle contacting of light materials / loose components / can be caused by driver
action or road conditions.
 Thump – (Heavy, muffled knock noise)
Thump characteristics include softer knock / dull sounds often brought on by activity.
 Buzz – (Like a bumblebee) Buzz characteristics include high frequency rattle / firm contact.
 Often the degree of acceptable noise level varies depending upon the person. A noise that a technician may
judge as acceptable may be very irritating to a customer.
 Weather conditions, especially humidity and temperat ure, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
SBT842
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when the repair is reconfirmed.
If the noise can be duplicated easily during the test dr ive, do the following with the vehicle stopped to help
identify the source of the noise.
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-cl utch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
 Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
 If it is difficult to duplicate the noise, drive the v ehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, chec k ASIST for Technical Service Bulletins (TSBs) related
to the concern or symptom.
If a TSB relates to the symptom, follo w the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pi npoint the source of the noise, use a listening tool
(Chassis ear: J-39570, engine ear, and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
 Removing the component(s) in the area(s) that is / are suspected to be the cause of the noise.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, creating a new noise.
 Tapping or pushing/pulling the component(s) that is / are suspected to be the cause of the noise.
Do not tap or push/pull the component(s) with excessive force, otherwise the noise is eliminated only tempo-
rarily.
 Feeling for a vibration by hand by touching the component(s ) that is / are suspected to be the cause of the
noise.
 Placing a piece of paper between components that are suspected to be the cause of the noise.
 Looking for loose components and contact marks. Refer to INT-9, "
Inspection Procedure".
REPAIR THE CAUSE
 If the cause is a loose component, tighten the component securely.
 If the cause is insufficient clearance between components:
- Separate components by repositioning or loos ening and retightening the components, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape, or ure-
thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through the authorized NISSAN Parts
Department.
CAUTION:
Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Departm ent for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
 76268-9E005: 100 ×135 mm (3.937 ×5.315 in)
 76884-71L01: 60 ×85 mm (2.362 ×3.346 in)
 76884-71L02: 15 ×25 mm (0.591 ×0.984 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
 73982-9E000: 45 mm (1.772 in) thick, 50 ×50 mm (1.969 ×1.969 in)
 73982-50Y00: 10 mm (0.394 in) thick, 50 ×50 mm (1.969 ×1.969 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.181 ×1.969in)
FELT CLOTHTAPE
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SQUEAK AND RATTLE TROUBLE DIAGNOSESINT-9
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Used to insulate where movement does not occur. Ideal for instrument panel applications.
 68370-4B000: 15 ×25 mm (0.591 ×0.984 in) pad
 68239-13E00: 5 mm (0.197 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that is visible or does not fit. Only lasts a few months.
SILICONE SPRAY
Used when grease cannot be applied.
DUCT TAPE
Used to eliminate movement.
CONFIRM THE REPAIR
After repair is complete, test drive the vehicle to confi rm that the cause of noise is repaired by test driving the
vehicle. Operate the vehicle under the same conditions as when the noise originally occurred. Refer to the
notes on the Diagnostic Worksheet.
Inspection ProcedureINFOID:0000000006220270
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by
applying felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate
wiring harness.
CAUTION:
Never use silicone spray to isolate a squeak or ra ttle. If the area is saturated with silicone, the
recheck of repair becomes impossible.
CENTER CONSOLE
Components to check include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation pr ocedures also apply to the center console.
DOORS
Check the following items:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon connection to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping, moving the components, or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. The areas can usually be insula ted with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the customer.
In addition check for the following items:
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INT-10
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
1. Trunk lid dumpers out of adjustment
2. Trunk lid striker out of adjustment
3. Trunk lid torsion bars knocking together
4. A loose license plate or bracket
Most of these incidents can be repaired by adjusting, securing, or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINING
Noises in the sunroof / headlining area can often be traced to one of the following items:
1. Sunroof lid, rail, linkage, or seals making a rattle or light knocking noise
2. Sunvisor shaft shaking in the holder
3. Front or rear windshield touching headlining and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
SEATS
When isolating seat noise it is important to note t he position the seat is in and the load placed on the seat
when the noise occurs. These conditions should be duplic ated when verifying and isolating the cause of the
noise.
Causes of seat noise include:
1. Headrest rods and holder
2. A squeak between the seat pad cushion and frame
3. The rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of thes e incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move, or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
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SQUEAK AND RATTLE TROUBLE DIAGNOSESINT-11
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Diagnostic WorksheetINFOID:0000000006220271
PIIB8741E
Revision: 2010 May2011 QX56